5 of 5 Remote/Hybrid Incident Management Jobs in the East of England

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college and workplace … course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests: A service request from ...

environments. Every day brings something new, and you’ll be right at the heart of it: Proactive monitoring of IT systems Helpdesk and incident management Remote and onsite technical support Configuring users, PCs, and servers Router/Firewall setup, configuration & troubleshooting Performing key system checks, including backups ...

company and its clients, incorporating the Data Protection Plan. Represent the Data Protection team at client committees. Investigate, prepare and disseminate data protection Management Information within the company and to clients. Assist with Incident Management. Complete required Data Protection Assessments including LIAs, DPIAs (including AI), TRAs, complete RoPAs ...