6 of 6 Remote Incident Management Jobs in the East of England

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We’re looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions … incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯

to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work … configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi More ❯

look after the 2nd and 3rd line issues for this ISP. These tend to be major incidents, and you'll be final point of contact when it comes to incident management such as customer issues/outages but then also implementing process and efficiencies to address the cause of the problem and ensure that similar issues don't … hence the NOC aspect of the role however, you will be also looking after a range of infrastructure solutions so the role is relatively all round. This is a management position rather than technical, but you will need to come in from that technical service provider environment (Telecoms, ISP or MSP) and the best background would likely be from More ❯