Head of Customer Experience & Insight (Social Housing)
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
the business including the Executive Team, Customer Colleague and Governance Committee and Board. Lead the project to collect and maintain customer data, ensuring the information we collect; process and transfer is accurate and managed in a safe and secure way. Manage and develop direct reports. To demonstrate compliance with … the Housing Ombudsmans Complaint Handling Code and with the Consumer Standards, specifically Transparency, Accountability and Influence Standard. Produce and support with management information, assurance, performance and compliance reports for Executive, Board and Committee. To manage and deliver the departmental budget. Requirements: Strong experience of working with data, segmenting … Buy or sell annual leave Generous family friendly provision Pension - Thrive Homes will pay double your contribution (up to 10%). Discretionary Bonus Life assurance - a payment of 3x your salary Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Virtual GP more »
Employment Type: Permanent
Salary: £75,000
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