5 of 5 Issue Tracking Jobs in the East of England

range of IT systems. Role Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms Collaborating with second-line support on complex troubleshooting and issue resolution Diagnosing and resolving basic network connectivity issues, escalating where needed Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment Participating in security training … and supporting the enforcement of internal IT security policies Communicating clearly with team members and end users to ensure effective support and issue tracking Training Information Communications Technician Level 3 Apprenticeship Standard Possible full-time position within the business and progression onto a Level 4 programme Apprenticeship Standard Information communications technician (level 3) Training Provider BALTIC TRAINING SERVICES More ❯

in GB, Europe and the USA. Supporting the Program Manager to provide co-ordination, monitoring and control across all workstreams. The role ensures that program governance, reporting, risk/issue tracking, and cross-workstream alignment run smoothly, enabling the Program Manager to focus on strategic direction and executive-level engagement. Key Objectives 1. Ensure visibility & control: Maintain accurate More ❯

in GB, Europe and the USA. Supporting the Program Manager to provide co-ordination, monitoring and control across all workstreams. The role ensures that program governance, reporting, risk/issue tracking, and cross-workstream alignment run smoothly, enabling the Program Manager to focus on strategic direction and executive-level engagement. Key Objectives 1. Ensure visibility & control: Maintain accurate More ❯

Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end-user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some More ❯

Typical Day in the Job: Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms. Collaborating with second-line support on complex troubleshooting and issue resolution. Diagnosing and resolving basic network connectivity issues, escalating where needed. Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment. Participating in security training … and supporting the enforcement of internal IT security policies. Communicating clearly with team members and end users to ensure effective support and issue tracking. You will be trained and mentored on the job and supported by the expert team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: Confident communication and a proactive, customer-focused mindset. A real interest in More ❯