2 of 2 Remote/Hybrid Matrix Management Jobs in the East of England

Senior End User Services Engineers, overseeing the delivery of mission‐critical services, and managing significant EUS projects and change initiatives. Working within a matrix management environment, you will balance operational stability with continual service improvement and strategic project delivery. Leading, coaching and developing a team of Senior … delivering complex End User Services projects and major change initiatives. At least five years' operational experience within a complex enterprise IT environment. Strong stakeholder management skills, including experience working with senior leaders and directors. Experience leading major incidents, escalations and incident response activities. Strong knowledge of ITIL service management ...

stays. Maintaining operational controls focused on security, accuracy, and efficiency. Preparing statistical data and presenting performance reports to senior managers. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your … responsible for managing all staff-related matters that may arise including performance, absence and sickness. Number of direct reports: Minimum one Team Leader plus matrix management of pooled resources. Role Requirements Minimum Criteria People management with ability to tackle performance issues effectively. Confidence in public speaking ...