5 of 5 Remote Performance Metrics Jobs in the East of England

Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes … creating clear and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with More ❯

and delivery quality. Conduct appraisals and provide coaching, feedback, and guidance to team members. Work in partnership with the Head of Operations and HR Manager on career development frameworks, performance escalations, and recruitment processes. Step in to cover critical tasks during periods of annual leave or sickness, while focusing primarily on oversight and process guardianship. Oversight and Guardianship Act … are clear at all times. Act as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of … Signed Data Asset Form (where appropriate) Kick-off call completed with documented follow-up Pulse Calls arranged, completed, and followed up All details recorded in Halo PSA and SharePoint Performance Metrics: Compliance: Zero major compliance breaches per quarter Efficiency: 95% of projects delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal More ❯

pivotal role in shaping the future success of the business. The Role As Business Development Manager, you will: Provide strategic leadership to Account Managers and cross-functional teams, ensuring performance targets are met and exceeded. Build and maintain strong customer relationships, acting as a trusted partner and point of escalation. Drive sales growth across existing and new accounts, creating … all levels. Experience managing complex customer relationships and achieving sales growth. Commercial acumen with expertise in forecasting, budgeting, and contract negotiation. An analytical mindset with the ability to drive performance metrics and strategic plans. Proven background in electronics manufacturing (essential). Experience working with defence clients (desirable). Why Join? This is a fantastic opportunity to take ownership More ❯

shaping job specs and advising on market realities. Negotiation & closing: Confidently manage offers and placements to maximise success rates. CRM & reporting: Keep accurate records, track pipeline, and report on performance metrics. What We Offer Competitive base salary up to £40K , with a clear OTE of £70K+ . Market-leading commission structure , 20% no threshold for first 6 months Bespoke More ❯

tailored proposals and pitches Sell digital services including SEO, PPC, social media,content, and web design Manage and improve the sales pipeline using in-house CRM Report on revenue,performance metrics, and growth forecasts Contribute to marketing campaigns and business development initiatives Represent the agency at networking events,meetings, and industry exhibitions Skills/Experience Proven track record … internal teams Our client offers: Competitive base salary commission Clear path to leadership and revenue ownership Autonomy and input in business direction Flexible working (hybrid or remote) Supportive, high-performance team culture Training, resources, and room to grow If you feel you have the skills and experience to step into this exciting Senior Digital Sales Consultant position, please apply More ❯