2 of 2 Remote/Hybrid Performance Metrics Jobs in the East of England

Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational … include but will not be limited to: Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities Translating complex data into clear, actionable recommendations that support informed business decisions ...

operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure … highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workload distribution, and compliance with SLAs. Technical Escalation ...