15 of 15 Remote/Hybrid Problem Management Jobs in the East of England

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own!You will be part of a team of functional consultants focused … project plans, highlight reports, exceptions reports and risk & issue logs when required.What you’ll need7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service ManagementExperience being the lead business analyst and project manager for an application development project ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … technology services (Speed Enforcement - HADECs) and directing resources to intervene and to achieve continuous service improvement. Taking a lead in the fault, event and problem management of the service. Working with Service design and procurement teams to ensure lessons learnt from operational experience are fed back ...

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customers requirements, meets mission needs and which can be fully integrated with the customers service. Service Delivery Reporting into the Service Delivery ...

escalate to infrastructure or database teams. Support environment stability through proactive checks and monitoring insight, growing this capability over time. Stakeholder Management & CommunicationCommunicate clearly with operational stakeholders during incidents, covering impact, workaround, and resolution. Translate technical issues into language business stakeholders can understand — a strength this audience typically already … brings from Operations. Build strong working relationships across Operations, Technology, and Business functions. Incident, Problem & Service ManagementManage incidents and defects through to resolution, remaining calm and methodical, and escalating appropriately during high-severity events. Maintain accurate records in ticketing, incident, and change management systems. Contribute to problem ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment. Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent ...

Location: Huntingdon, Cambridgeshire Clearance Level: High - DV 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … general knowledge of SAN storage technologies; Have knowledge of 2 Factor-Authentication Technologies; Have some knowledge/experience with scripting; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer; Possess excellent communication skills; Have experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. You will conduct reactive … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

High DV Developed Vetting UNLEASH YOUR POTENTIAL 2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Our client 2nd line engineers conduct reactive … deployment of infrastructure components, including virtual machines and UADs. Participation in Projects-Engage in infrastructure-related projects, CRs contributing to implementation build, testing phases. Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems. Key Competencies ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...