3 of 3 Remote Remote Desktop Jobs in the East of England

or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services · Experience with operating systems including Windows Server 2012+ and Windows 10 · Experience with PowerShell and scripting languages is a plus. · Exceptional communication skills More ❯

will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for … will involve time spent at customers sites providing in person support, project delivery and discussing future plans for system improvements. Alternatively, time will be spent in our office delivering remote support and being an escalation point for team members. We understand the importance of the people who make the business. We are looking for someone who is looking for … Manager/Microsoft Intune. · Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams. · Management and troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy. · A good understanding of virtualization technologies such as Hyper-V. · Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls More ❯

You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets … language to help them understand the issues and solutions. System Monitoring & Maintenance: Assist with monitoring system alerts and notifications, escalating any identified issues to the appropriate teams. Perform basic remote system maintenance and updates when needed. Knowledge Base Contribution: Contribute to internal and external knowledge bases by creating, updating, and maintaining documentation for common issues and solutions. Continuous Learning … Technical Expertise: Basic knowledge of IT concepts and troubleshooting methods. Familiarity with Windows and macOS operating systems. Understanding of common IT systems and applications, such as Microsoft Office 365, remote desktop tools, and basic networking. Soft Skills: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Problem-solving mindset and attention to detail. More ❯