20 of 20 Remote/Hybrid SLA Jobs in the East of England

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

RESPONSIBILITIES – TECHNICAL SUPPORT Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

platform settings. Enhance service management processes including incidents, requests, changes, projects, assets, knowledge management, and service catalogues. Develop and maintain operational, management, customer, SLA, project, and performance reporting dashboards. Monitor and improve data quality, consistency, and reporting accuracy across the platform. Configure and improve customer portal experiences, self-service capabilities ...

focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups ...

establishment and development of the core PLM technical capability and capacity required to run an enterprise-wide service Establish ELA, OLA and SLA for the LEUK wide enterprise production platform. Demonstrate appropriate decision making within the scope of project - time, cost and requirement acceptance. Efficient and Accurate delivery of capability ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Essential Requirements Software Defined Networking experience with VMWare NSX. Have a thorough and demonstrable understanding ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

into production You own it. When you build something, you take responsibility for its behaviour in production. You respond to incidents (15-minute acknowledgement SLA during working hours), investigate issues, and close the loop You write things down. Documentation is not an afterthought — it's how we scale knowledge across ...

Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

hardest work You own it. When you build something, you take responsibility for its behaviour in production. You respond to incidents (15-minute acknowledgement SLA during working hours), investigate issues, and close the loop You raise the bar. You review peers' work thoughtfully, mentor the engineers around you through ...

that the customer is kept informed. Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining Skills ...

Services Provider, based in London and Bedfordshire. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role is Senior Account Manager – to manage and grow a set of existing clients, renewing contracts ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

field, building long-term strategic relationships with client-side technical champions. Growth Mindset: You excel at turning friction into flow, optimising internal processes (QA, SLA monitoring, escalation paths) to support a scaling global business. ...

customers with complex integrations and troubleshooting. Role Responsibilities Customer Support Manage incoming customer queries via Intercom, ensuring all are responded to and resolved within SLA timeframes (including Enterprise accounts). Handle a wide range of issues—from simple "how-to" questions to complex technical investigations requiring code awareness and product … wider support and onboarding teams to ensure consistent communication and best practices are followed. Measures of Success All customer queries responded to within SLA targets (e.g., first response within 1 hour). High resolution rate within the first customer interaction. Consistently high customer satisfaction (CSAT) scores from support interactions. Reduction ...

resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support. Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku … operational reportingMonitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewersSupporting escalation paths and SLA frameworks for high-visibility incidentsContributing to automation and tooling initiatives to reduce manual toil and improve operational efficiencyLeveraging AI tools and emerging technologies to enhance troubleshooting ...

embedded within the Mimir, Loki, and Tempo squads and focuses on ensuring that Grafana Cloud’s database products deliver exceptional reliability for our highest-SLA customers. In this role, you will: Partner closely with product engineering squads (embedded model) Own production reliability for high-SLA and complex customer environments Design ...

addressed promptly and efficiently. Your tasks and responsibilities will include: UK Operations Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews Handle escalated tickets where manager input is required Deliver training for new starters … Experience managing or working closely with a BPO or outsourced support partner Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus Proven ability to design, deliver, and continuously improve training programs Comfortable conducting ...