1 to 25 of 26 Remote/Hybrid SLA Jobs in the East of England

responsibilities - Technical Support: Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA's/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

responsibilities - Technical Support : Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA's/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

accurately Ensure client reporting aligns with Statement of Work (SoW) requirements Oversee stock holdings for allocated accounts, ensuring management aligns with customer expectations and SLA timeframes Maintain and update the SAF document, including SoW, RPI, forecasts, system migration status, and margin justifications Manage the workload of assigned Service Support Coordinators ...

with the Project Manager on the sales to delivery handover Participating in internal ServiceNow communities and other knowledge sharing activities Ensures the department meets SLA, KPI and OLA performance targets Maintains & improves stakeholder satisfaction levels Understands and adheres to policies and procedures ...

issues , explaining findings clearly Working with internal technical teams to resolve complex data or configuration problems Managing incidents and service requests in line with SLA targets Applying configuration changes, system updates, and fixes where required Maintaining detailed case notes and contributing to knowledge bases and data-related documentation 👤 What … forms, workflows, or integrations Confident communicator, able to explain data and technical issues to non-technical users Experience working in an IT service or SLA-driven environment Desirable (not essential): Basic SQL or database experience Exposure to APIs, JSON, or data integrations Experience with low-code platforms, automation tools ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...