2 of 2 Service Asset and Configuration Management Jobs in the East of England

summary The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust's first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices. As the direct line manager for the Service Desk Analysts and Senior … Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk. The role involves ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff across all sites. … Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation ...