15 of 15 Remote Service Delivery Jobs in the East of England

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational teams … Service Desk, Provisioning Desk, and our newly formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging creative … You will mentor and support a diverse team, ensuring workloads are balanced, morale is high, and each team member feels empowered to grow, develop, and succeed. In partnership with Service Coordinators, you will oversee resource planning and scheduling, while stepping in to provide hands-on support during peak demand or unexpected absences. You’ll handle both praise and complaints More ❯

applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews in response to emergencies. About the role We’re looking for a proactive and experienced IT Support … Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. You will be responsible: For the day-to-day support of all, applications … designs and specifications Deliver projects within timescales and within budget Responsible for the Incidents and Problems process for Digital Services Be an active member of the Change Control Board, Service Reviews and Project meetings You will also be required to provide out of hours escalation support to the out of hours engineers on every other week About you Essential More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Service Desk Analyst Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. The role can be done on either a hybrid or remote working basis, but be aware there may be the very odd occasion when you are required to come into the office which is located in Letchworth … Garden City, Hertfordshire. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role Customer Support: Be … the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. Understand customers' needs and adapt your approach to ensure their satisfaction. Take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

solution design and architecture across internal and client-facing platforms Shape and deliver the firm's technology strategy Champion innovation and digital transformation Collaborate with legal professionals to enhance service delivery through tech Provide technical leadership across the full project lifecycle Ensure seamless integration and data integrity across systems Stay ahead of emerging tech trends and identify opportunities … for adoption Requirements: Proven experience in enterprise architecture Strong knowledge of cloud platforms (Azure), integration patterns, and DevSecOps Excellent stakeholder engagement and communication skills Experience with agile delivery and cross-functional teams A user-centric mindset with a focus on measurable outcomes Desirable: Experience with legal tech platforms (PMS, DMS, workflow automation) Knowledge of Microsoft Fabric, BI tools, and More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯

or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career progression and a very enticing benefits package. More ❯

or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career progression and a very enticing benefits package. More ❯

skills and experience. To excel in this role, you will need to demonstrate: ESSENTIAL EXPERIENCE & SKILLS Understanding of Innovation and Emerging technology – Awareness of how new technology and innovative service design approaches can support the growth of debt advice services. Knowledge of the Debt Advice Sector – Understanding of debt advice services, financial inclusion, and regulatory frameworks (e.g., FCA, MaPS … teams, public bodies, and sector stakeholders to deliver on project objectives Technology & Digital Debt Advice Landscape – Understanding of how digital tools, technology infrastructure, and innovation impact debt advice delivery. Service Design & Delivery Models – Awareness of different debt advice delivery models (face-to-face, digital, telephone-based, hybrid) with a strong understanding of accessibility and the impact of … vulnerable circumstances on service delivery. Technology & Sector Analysis – Ability to assess sector trends, anticipate future demand and horizon scan to inform investment decisions. Problem-Solving & Innovation – Ability to consider issues from multiple angles and navigate complex problems effectively. DESIRABLE EXPERIENCE & SKILLS: Digital Transformation Experience – Understanding of the challenges, risks and opportunities of undertaking a digital transformation programme. Impact and More ❯

provide escalated support management where required. Your main duties would be to contribute to the effective running of the Business Support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs. The Business Systems Team provides operational level, functional … support to users of the various LGSS ERP platforms, including but not limited to ERP systems. You will be responsible for: Act as first point of contact for Shared Service systems to help and support system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate Perform daily housekeeping activities which support the … list, including monitoring calls logged via HALO, managing inboxes, carrying out daily tasks on a rota basis Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider Shared More ❯