3 of 3 Remote/Hybrid Service Desk Analyst Jobs in the East of England

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving … partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line ...

Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating ...

Launch Your IT Career as a 1st Line Support Analyst! Were looking for a proactive and customer-focused1st Line Support Analystto join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people … first organisation, this is your chance to make a real impact. As a 1st Line Support Analyst, youll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. Youll work with a wide range of technologies and gain hands ...