Service Desk Analyst Jobs in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst salary in the East of England is £26,000 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 162 168 193
Rank change year-on-year +6 +25 +42
Permanent jobs requiring a Service Desk Analyst 16 57 37
As % of all permanent jobs advertised in the East of England 0.48% 0.92% 0.71%
As % of the Job Titles category 0.51% 0.98% 0.85%
Number of salaries quoted 16 38 33
10th Percentile £23,898 £21,250 £21,750
25th Percentile £24,875 £22,938 £23,250
Median annual salary (50th Percentile) £26,000 £26,500 £24,000
Median % change year-on-year -1.89% +10.42% -15.79%
75th Percentile £29,688 £28,608 £28,206
90th Percentile £38,375 £32,725 £32,900
England median annual salary £28,000 £26,500 £26,500
% change year-on-year +5.66% - +3.92%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 3,139 5,797 4,378
% of permanent jobs with a recognized job title 94.32% 93.95% 84.03%
Number of salaries quoted 1,569 4,425 2,194
10th Percentile £27,500 £25,809 £26,250
25th Percentile £35,000 £31,250 £36,733
Median annual salary (50th Percentile) £50,000 £47,500 £55,000
Median % change year-on-year +5.26% -13.64% +10.00%
75th Percentile £66,100 £63,284 £67,500
90th Percentile £75,000 £75,000 £81,250
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Analyst in the East of England.

Salary trend for Service Desk Analyst in the East of England

Service Desk Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 17 May 2025.

Salary histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +20 6 £25,500 -8.11% 1
Bedfordshire -19 4 £31,500 +40.00% 1
Cambridgeshire +38 3 £26,000 -5.45% 5
Essex +14 2 £38,750 +63.16% 2
Suffolk -23 1 £27,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 17 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Analyst in the job title.

1 12 (75.00%) Microsoft 365
2 11 (68.75%) Microsoft
3 9 (56.25%) Active Directory
3 9 (56.25%) Social Skills
4 7 (43.75%) ITSM
5 6 (37.50%) ITIL
5 6 (37.50%) Windows
6 5 (31.25%) Azure
6 5 (31.25%) Problem-Solving
7 4 (25.00%) Customer Service
7 4 (25.00%) ServiceNow
7 4 (25.00%) SLA
7 4 (25.00%) VMware
8 3 (18.75%) Cisco
8 3 (18.75%) Service Delivery
8 3 (18.75%) Entra ID
8 3 (18.75%) Windows 10
8 3 (18.75%) Data Protection
9 2 (12.50%) Android
9 2 (12.50%) iPhone
9 2 (12.50%) iPad
9 2 (12.50%) Continuous Improvement
9 2 (12.50%) Management Information System
9 2 (12.50%) Disaster Recovery
9 2 (12.50%) CMDB
9 2 (12.50%) Windows Server
9 2 (12.50%) Microsoft Intune
9 2 (12.50%) Mentoring
9 2 (12.50%) OneDrive
9 2 (12.50%) Mimecast

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) Microsoft Exchange
1 2 (12.50%) SharePoint
Applications
1 2 (12.50%) Microsoft Office
Business Applications
1 1 (6.25%) Dynamics CRM
Cloud Services
1 12 (75.00%) Microsoft 365
2 5 (31.25%) Azure
3 3 (18.75%) Entra ID
4 2 (12.50%) Mimecast
4 2 (12.50%) OneDrive
5 1 (6.25%) Rubrik
Communications & Networking
1 1 (6.25%) DHCP
1 1 (6.25%) DNS
1 1 (6.25%) Firewall
1 1 (6.25%) SAN
1 1 (6.25%) TCP/IP
Database & Business Intelligence
1 1 (6.25%) SQL Server
Development Applications
1 1 (6.25%) JIRA
General
1 9 (56.25%) Social Skills
2 2 (12.50%) Inclusion and Diversity
3 1 (6.25%) Law
Miscellaneous
1 2 (12.50%) Blackberry
1 2 (12.50%) CMDB
1 2 (12.50%) iPad
1 2 (12.50%) iPhone
1 2 (12.50%) Management Information System
2 1 (6.25%) Smartphone
Operating Systems
1 6 (37.50%) Windows
2 3 (18.75%) Windows 10
3 2 (12.50%) Android
3 2 (12.50%) Windows Server
Processes & Methodologies
1 7 (43.75%) ITSM
2 6 (37.50%) ITIL
3 5 (31.25%) Problem-Solving
4 4 (25.00%) Customer Service
5 3 (18.75%) Data Protection
5 3 (18.75%) Service Delivery
6 2 (12.50%) Configuration Management
6 2 (12.50%) Continuous Improvement
6 2 (12.50%) Disaster Recovery
6 2 (12.50%) Mentoring
7 1 (6.25%) Agile
7 1 (6.25%) Collaborative Working
7 1 (6.25%) Hardware Maintenance
7 1 (6.25%) Incident Management
7 1 (6.25%) Kalman Filter
7 1 (6.25%) Network Management
7 1 (6.25%) Performance Management
7 1 (6.25%) Process Improvement
7 1 (6.25%) Project Delivery
7 1 (6.25%) Service Management
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 1 (6.25%) A+ Certification
1 1 (6.25%) Microsoft Certification
Quality Assurance & Compliance
1 4 (25.00%) SLA
System Software
1 9 (56.25%) Active Directory
2 1 (6.25%) VMware Infrastructure
Systems Management
1 2 (12.50%) Microsoft Intune
2 1 (6.25%) NetBackup
Vendors
1 11 (68.75%) Microsoft
2 4 (25.00%) ServiceNow
2 4 (25.00%) VMware
3 3 (18.75%) Cisco
4 2 (12.50%) Citrix
4 2 (12.50%) HP
4 2 (12.50%) NetApp
5 1 (6.25%) Commvault
5 1 (6.25%) Dell
5 1 (6.25%) Zerto