2nd Line Support Consultant
- Hiring Organisation
- Clockwork Recruitment Ltd
- Location
- Euston, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 27,000 - 36,000 Annual
client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support. This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You ll be a visible, knowledgeable presence … onsite, ensuring users receive clear communication and effective solutions. Key Responsibilities: • Resolve escalated tickets from 1st Line support • Troubleshoot Windows OS, Office 365 and connectivity issues • Deploy and configure devices via Intune or imaging • Package and deploy approved applications • Provide Mac support across the estate • Support video ...