Service Desk Manager
Welwyn Garden City, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
MSP Talent Bridge Ltd
clear communication with stakeholders. Build and maintain strong relationships with clients, promoting trust and long-term partnerships. Manage, mentor, and develop the Service Desk team — including recruitment, training, performance management, and setting clear objectives. Monitor service performance, producing regular reports and insights for the leadership team. Identify opportunities for continuous improvement in processes, tools, and customer experience. Collaborate with … Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the wider information management function. Drive a culture of collaboration, accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role … within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams and driving service improvement initiatives. Strong technical awareness across modern IT infrastructure, cloud, and networking technologies. Desirable Experience Experience using PSA tools More ❯
Posted: