1 of 1 Business Continuity Jobs in Edinburgh

Technical Support & Incident Management Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming support requests based on business impact and urgency Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams Maintain detailed incident records and ensure timely communication with end users System Administration … of ITIL framework and IT service management best practices Knowledge of cybersecurity principles and common threats Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements Familiarity with business continuity and disaster recovery concepts Desirable Qualifications Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Experience in a cybersecurity or professional services environment ITIL Foundation … by specialist teams My knowledge sharing activities help improve the overall capability of the service desk team I stay current with emerging technologies and security threats relevant to our business I complete required training and certifications within agreed timeframes Other information You will get an excellent salary, with world class benefits. As leading-edge technology company you will have More ❯