23 of 23 Customer Experience Jobs in Edinburgh

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms (CDPs … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the overall customer experience? Would you like to work in an agile environment, initiating and seeing through tech-based solutions? With huge backing, this organisation is continually looking to inject new … a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily … efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your team. Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using More ❯

Analytics and other stakeholders across the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior SDE, you will be providing … and expertise for our analysis (statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter, -Linehaul), Amazon Logistics and Global … of product flow and process, all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will work across the entire business More ❯

DaySmart Software builds tools to help small businesses run efficiently and grow confidently. Our products are tailored for industry-specific needs and designed to simplify operations while improving the customer experience. TeamUp is a key product within the DaySmart portfolio. TeamUp makes life easier for fitness businesses like gyms, yoga studios, and personal trainers. We simplify class scheduling, membership … limited structure, and can balance both strategic improvements and tactical, day-to-day execution. Key areas of responsibilities will include: Campaigns & Automation Audit, manage, and optimize HubSpot workflows, emails, customer journeys, lifecycle stages, and other relevant tooling. Execute campaigns from setup through to QA and performance review. Track results and surface opportunities for improvement. Collaborate with sales, marketing, and … the role suits someone who is adaptable and excited to bring more clarity and process over time. Required Skills Tools: 3+ years in marketing operations or automation utilizing HubSpot Experience: Background in B2B Technical skills: Comfortable using workflows, reports, and CRM tools; familiarity with HTML is a bonus Problem Solver: Able to navigate ambiguity and proactively suggest improvements Collaborative More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre’s operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony More ❯

From £55,000-£69,500 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees … departments Lead the integration of new technologies, such as AI-driven communication tools, cloud-based telephony solutions, and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and business continuity plans for telephony systems Stay at the forefront of telephony More ❯

Guest Operations Specialist Edinburgh Are you looking for an opportunity that's a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel … experience would be advantageous, but not essential. Role Info: Guest Operations Specialist - Customer Service/Flight Support - VIP Aviation Edinburgh Airport Competitive Salary & Benefits Package Permanent - Full time Who we are: We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional … a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. What you'll be doing: As Guest More ❯

From £65,000-£80,000 per year Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees … the role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a key … role in inspiring and empowering teams to deliver exceptional customer experiences, while nurturing future leaders. You'll also be responsible for building strong, lasting relationships with the client, supporting future growth opportunities and driving high client satisfaction. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car allowance Personal and career development opportunities to progress More ❯

Full time posted on Posted 2 Days Ago job requisition id R-100724 We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation … to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining … with intention, connection, and a shared sense of purpose. Together, we're transforming the way businesses learn from and connect with their users. What We're Looking For Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment Experience mentoring and supporting engineers at various stages of their careers A More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

of a highly critical service in collaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

the returns process, enhance product support, and create sustainable reuse opportunities. Join us in building scalable, high-impact solutions that shape the future of sustainable commerce while delivering exceptional customer experiences. At WWR&R, you'll be part of an innovative team that's committed to transforming returns management while contributing to a more sustainable future. Key job responsibilities … Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience … large scale and rely on state-of-the-art modeling techniques to power our ML models BASIC QUALIFICATIONS - PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning - Experience with popular deep learning frameworks such as More ❯

Senior Platform Engineer Location: Edinburgh/Glasgow Salary: Competitive salary & Package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application. Accenture is a leading global professional services company, providing a broad range of services in … Julie Sweet, Accenture CEO Accenture Next Gen Engineering: Next Gen Engineering is the home of our dedicated technology people who are focused on engineering memorable yet differentiated and captivating customer experiences. We have a seasoned group of cross-industry specialists who provide the best of full stack software engineering, cloud and platform engineering. This includes fluency in Cloud Native … client projects, ensuring successful outcomes. As a team: Next Gen Engineering is the home of our dedicated Technology people who are focused on engineering memorable yet differentiated and captivating customer experiences. We are looking for experienced DevOps/Platform Engineers to join our vibrant community of Platform Engineering professionals, encompassing knowledge and experience in DevOps, DevSecOps, SRE, Observability More ❯

is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact … a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the … external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours/shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft More ❯

Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X) . Purpose The Principal Global HR Business Partner is a seasoned business leader with global experience and perspective, acting as a Human Capital strategist to executive business leaders while serving as a steward and curator of the Analog Devices culture and talent. Job Summary The … as and when needed Demonstrate change leadership and a personal resiliency to adapt to emerging trends Demonstrate awareness of how to leverage technology to drive efficiency and a positive customer experience Demonstrate a strong track record of proactive succession planning and building high-performing leadership teams Demonstrate innovative and strategic thinking, bringing creative solutions to complex problems Provide … practical executive coaching Develop a deep understanding of ADI's operations and core businesses drivers Knowledge, Skills, and Other Requirements Minimum 10 years combined general business and professional HR experience with five years working at a leadership level Experience partnering with senior leaders to reach strategic business goals Experience leading global teams across diverse cultures and geographies More ❯

Insight Experience for Women - Software Engineering Fast track your career at our Insight Experience for Women, Software Engineering, Edinburgh, 2025 Do you want to learn more about Software Engineering, and how you can get your career off to a flying start? Our Insight Experience is your chance to get a flavour of what it's like to … technologies, ways of working, and frameworks to tackle complex problems and deliver industry leading services for our customers. What you'll do Join us for an enriching one-day experience in Edinburgh designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning conference and an afternoon on … enjoy a tailored timetable featuring esteemed members from our Gender Network, who will share valuable insights and engage in discussions. The afternoon will offer a hands-on opportunity to experience what it's truly like to be part of our programme, emphasising the real-life applications of learned skills. This year's Insight Programme is focussed on placing the More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … valuable insights from the store, competitors, and the wider market, and propose actionable strategies in response. Your observations will help drive improvements and keep us ahead of the competition. Experience We're Looking For: Sales Experience: Previous experience in retail or sales, especially in tech or consumer electronics, is a plus. You know how to engage customers More ❯

fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. As an early-in-career joiner, you will initially join our A2C (Associate to Consultant) program for intensive training on AWS technology and delivery approach. Emirati nationality is … Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder - Provide customer … When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - PhD or Master's degree or equivalent experience - Experience building a range of AI/ML models - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and More ❯

makers to build smart home appliances? The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices. The Alexa Smart Home team is focused on making Alexa the user interface for the home. Customers love using Alexa to interact with … teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of IoT systems, strong CS fundamentals, experience developing new systems, and strong communication skills (to both business and technical partners) are absolute requirements. About the team Our vision is to make customers' lives at home easier … smartest people in the industry to continue learning. You will build software that will materially improve people's lives. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development More ❯

engineers to work in the Kindle Reader organization. As a Software Engineer, you will take an exciting and challenging role on a team that is innovating on the Reading experience on Kindle mobile devices and services for millions of Amazon customers. You will work with world-class engineers, business leaders, and other talented engineering teams while you design, architect … many other Amazon partner teams innovate their reader experiences. As a software engineer, you will think big and drive architecture decisions for Kindle Library, cross OS development, app UX experience, and service integrations to deliver an awesome reader experience. We are looking for a passionate, hard-working, and talented software engineer who has experience building mission-critical, high … As an engineer, you will have the opportunity to work with: The foundational tech stack for syncing and storing structured annotations (i.e., text sticky notes, highlights, bookmarks). Sync CX features such as MRPR (most recent page read CX) and FPR (furthest page read). The core sync architecture driving our vision to be a federated, scalable, "plug and play More ❯