5 of 5 Customer Experience Jobs in Edinburgh

Software Engineer who thrives on real ownership? At Perk, we believe ownership of a feature from customer pain to final deployment is essential. You will be responsible for the entire lifecycle of a feature—understanding customer needs with product teams, writing design documents, coding, deploying, and measuring impact. … Your technical decisions will directly affect customer experience on a global scale. Join the Billing team Every day, tens of millions of dollars flow through the systems the Billing team owns. We are building the customer‐facing billing experience—invoice, payment, tax detail pages, etc. ...

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague … range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure ...

weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague … range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure ...

typical CRM role. We're looking for someone who enjoys getting under the bonnet of CRM technology. Someone who loves building, testing and optimising customer communications, has expert HTML email development skills, and wants to play a key role in shaping a brand new in house capability. … delivery, helping reduce reliance on external agencies while influencing how the function develops as it continues to grow. Working alongside teams responsible for customer communications, loyalty and retention, you'll take creative briefs and transform them into engaging, high performing customer journeys and email campaigns that reach hundreds ...