1 to 25 of 31 Customer Experience Jobs in Scotland

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Location Samsung Experience Store, Edinburgh Salary £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

the Edinburgh office 2 days a week. Closing Date - Applications close on 15th October 2025 A chance to thrive We're looking for a Product Owner to join our Customer Experience Product team at Tesco Bank, part of Barclays Bank UK Plc. As a Product Owner, within the Customer Experience Product team, you'll be part … deliver value to customers Participating in inspecting and adapting workshops to continuously improve processes, address issues, and enhance quality of feature team outputs. We need you to have Demonstrable experience working as a Product Owner, ideally within customer onboarding and customer journey Previous people management experience to be able to drive and influence decisions Solid understanding … of customer pain points Evidence of exceptional communication skills and an ability to convey information clearly and facilitation of open dialogue. We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us. What's in it for you Prepare More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Hours : Monday - Friday, 8:45am - 5:00pm Salary : £42,200 We're looking for a confident and capable Change Project Coordinator to lead a programme of change that improves customer experience and financial processes across our organisation. In this role, you'll: * Lead and support change management initiatives with a strong customer focus * Manage and deliver projects … matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in customer-focused environments and leading IT system development * Ability to work collaboratively across teams and manage conflict constructively More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

you will be doing As a Supply Chain Domain Expert, you will be instrumental in managing our product roadmap. Key Responsibilities: Technical Expertise: Leverage your heavy industry supply chain experience to understand customer "wants" and identify underlying needs, translating these into actionable product development goals. Project Framing: Lead framing sessions with new customers, helping prioritize deployment to deliver … value swiftly. Customer Advocacy: Work closely with customers to understand their challenges and advocate for their requirements within our product team. Proactive Support: Monitor usage patterns to anticipate needs and suggest improvements or new features proactively. Collaborative Problem-Solving: Collaborate with engineering and product teams to resolve technical issues promptly, ensuring continuous product improvement. Documentation & Training: Create and maintain … documentation and training materials to support customer success. Helpful Skills and Experience Technical Background: Extensive experience in heavy industry supply chain management, with proficiency in platforms like SAP, Oracle SCM, JDA/Blue Yonder, and Infor. Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues. Communication: Exceptional communication skills to extract insights More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team … + bonus scheme + car and will offer progression in the future What You Will Be Doing During your training and beyond, you will learn how to: Respond to customer service requests for the repair of business equipment Monitor devices proactively for faults and consumable requirements Diagnose and resolve faults through cleaning, adjustment or part replacement Carry out preventative … with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is: IT savvy, with either a technical qualification or some technical experience A confident communicator, professional and courteous with customers A logical More ❯

per day outside IR35 Primus is partnering with a leading Financial Services client who are embarking on a greenfield data transformation programme. Their current processes offer limited digital customer interaction, and the vision is to modernise these processes by: Building a modern data platform in Databricks Creating a single customer view across the organisation. Enabling new client-facing … data pipelines. You will join a growing team of engineers and architects, with strong autonomy and ownership. This is a high-value greenfield initiative for the business, directly impacting customer experience and long-term data strategy. Key Responsibilities: Design and build scalable data pipelines and transformation logic in Databricks Implement and maintain Delta Lake physical models and relational … target mapping and build new data model components. Participate in Agile ceremonies (stand-ups, backlog refinement, etc.). Essential Skills: PySpark and SparkSQL. Strong knowledge of relational database modelling Experience designing and implementing in Databricks (DBX notebooks, Delta Lakes). Azure platform experience. ADF or Synapse pipelines for orchestration. Python development Familiarity with CI/CD and DevOps principles. More ❯

per day outside IR35 Primus is partnering with a leading Financial Services client who are embarking on a greenfield data transformation programme. Their current processes offer limited digital customer interaction, and the vision is to modernise these processes by: Building a modern data platform in Databricks Creating a single customer view across the organisation. Enabling new client-facing … data pipelines. You will join a growing team of engineers and architects, with strong autonomy and ownership. This is a high-value greenfield initiative for the business, directly impacting customer experience and long-term data strategy. Key Responsibilities: Design and build scalable data pipelines and transformation logic in Databricks Implement and maintain Delta Lake physical models and relational … target mapping and build new data model components. Participate in Agile ceremonies (stand-ups, backlog refinement, etc.). Essential Skills: PySpark and SparkSQL. Strong knowledge of relational database modelling Experience designing and implementing in Databricks (DBX notebooks, Delta Lakes). Azure platform experience. ADF or Synapse pipelines for orchestration. Python development Familiarity with CI/CD and DevOps principles. More ❯

Love Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning.Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities:As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

Working Here: Collaborative Environment: Be part of a passionate team that values creativity, collaboration, and continuous learning. Impactful Work: Your research will inform design decisions that directly improve the customer experience in the financial sector. Key Responsibilities: As a Senior Design Researcher, you will: Lead research initiatives, employing a variety of qualitative and quantitative methods to gather user … and inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds and experiences. Let's create user-centred solutions together and elevate the financial experience for everyone! We can't wait to see the impact you'll bring to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. More ❯

bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of customers experience their everyday banking and savings products. You'll help shape the future of the bank's savings portfolio , driving the transition from 67 to just 9 streamlined products. Working … What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining … plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners More ❯

We are seeking an experienced DataProtection Officer to lead the development and maintenance of a robust data protection policy across our organisation. Our uncompromising focus on product excellence and customer experience is at the heart of everything we do, and we are rated Excellent on Trust Pilot, however we also do so much more. CR Smith is Scotlands … number one home improvement specialist, designing, manufacturing, and installing beautiful windows, doors and extended living spaces specifically for Scottish homes. With over 50 years experience, we are an established and trusted brand. In addition to our domestic Lorimer range, our business also includes our growing FIX repair and upgrade service and a commercial division that supplies high quality windows … the point of contact for supervisory authorities and individuals on privacy matters, including data breach notifications and access requests. To be successful in this role, you will need: Proven experience as a Data Protection Officer or in a similar data privacy/compliance role. Strong knowledge and practical understanding of GDPR , PECR , and other relevant data protection regulations. To More ❯

tasks while aligning with technical capabilities. Advocate the product: Develop and deliver compelling presentations, product demos, product guides, and training sessions for internal teams and external audiences. Enhance the customer experience: Represent the voice of customers and internal departments in roadmap planning and prioritization processes. Make insights-driven decisions: Leverage qualitative and quantitative data to make informed decisions More ❯

efficient, and scalable deployment of large-scale data projects and capabilities. This pivotal role will see you at the forefront of digital transformation, leveraging advanced technologies to deliver innovative customer experiences while maintaining strong governance across the data lifecycle. This position offers a unique opportunity to shape the future of data delivery and risk management within a global financial … continuous improvement across data deployment activities. Partner with senior stakeholders to embed risk-aware decision-making within the data engineering and deployment processes. What We're Looking For Essential Experience & Qualifications Proven experience in Change and Risk Management within the Financial Services industry. Strong understanding of cloud technologies (AWS), with relevant AWS certifications. Hands-on experience with … Scaled Agile frameworks or similar methodologies. Familiarity with modern testing frameworks and environment management tools. Desirable Skills & Experience Expertise in Test Automation Strategy and engineering practices. Relevant Risk Management certifications (e.g., CRISC, PRM, or similar). Knowledge of DevOps and CI/CD pipelines, including strategy and implementation. To apply for this role please submit your CV or contact More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯