1 to 25 of 32 Customer Experience Jobs in Scotland

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Scotland Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience … for professional development and international travel An open, collaborative environment where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the … a commercial astronaut Leading a first-class technical support function Keeping your finger on the pulse of the ever-evolving space industry Were looking for someone who: Has solid customer account management experience Understands satellite operations, mission planning, or ground segment software Communicates brilliantly with both technical and non-technical people Has a commercial spark and can spot More ❯

Customer Experience Manager - Scotland Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience … for professional development and international travel An open, collaborative environment where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the … a commercial astronaut Leading a first-class technical support function Keeping your finger on the pulse of the ever-evolving space industry Were looking for someone who: Has solid customer account management experience Understands satellite operations, mission planning, or ground segment software Communicates brilliantly with both technical and non-technical people Has a commercial spark and can spot More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol We're working with one of the UK's fastest-growing space technology innovators, a company that's literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU … an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An … open, collaborative environment where your ideas can make a real impact. Why you'll love this role: You'll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you'll be the go-to person who More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

technology. As an Applied Scientist, you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have immediate ownership of business-critical … challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires independent decision-making and comfort with ambiguity. This role offers the … on one of the world's most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience Experience in patents or publications at top-tier peer-reviewed conferences More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯

and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well as strategic data, technology and … consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company offering a chance to be part of our … Jira hygiene, and stakeholder satisfaction (internal/external NPS). Use analytics and feedback to refine backlog and improve delivery confidence and product quality. Skills, Knowledge and Expertise Previous experience in a Product Owner role in a SaaS or Agile delivery environment Strong knowledge of Scrum and Agile practices; ideally PSPO I certified or equivalent experience Proven experience More ❯

their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to define and document “to-be” operational processes for BPA buy-ins Create detailed process … comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations Define processes for performing manual benefit calculations, including validation checks, audit trail requirements … Business Analyst to review and update the Data Protection Impact Assessment (DPIA) Ensure all processes are compliant with GDPR and internal data governance frameworks Requirements Minimum of 8 years’ experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance Strong capabilities in process mapping and operational documentation Demonstrated ability to work with cross-functional teams More ❯

their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to define and document to-be operational processes for BPA buy-ins Create detailed process … comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations Define processes for performing manual benefit calculations, including validation checks, audit trail requirements … Business Analyst to review and update the Data Protection Impact Assessment (DPIA) Ensure all processes are compliant with GDPR and internal data governance frameworks Requirements Minimum of 8 years' experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance Strong capabilities in process mapping and operational documentation Demonstrated ability to work with cross-functional teams More ❯

their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to define and document "to-be" operational processes for BPA buy-ins Create detailed process … comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations Define processes for performing manual benefit calculations, including validation checks, audit trail requirements … to review and update the Data Protection Impact Assessment (DPIA) Ensure all processes are compliant with GDPR and internal data governance frameworks About You Requirements Minimum of 8 years' experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance Strong capabilities in process mapping and operational documentation Demonstrated ability to work with cross-functional teams More ❯

their BPA operations. The successful candidate will work closely with subject matter experts across the business to define, map, and document key operational workflows, with a strong focus on customer experience, operational resilience, and regulatory compliance. Responsibilities Collaborate with business subject matter experts to define and document "to-be" operational processes for BPA buy-ins Create detailed process … comprehensive supporting materials including standard operating procedures (SOPs), process guides, and staff training content Design and document the end-to-end process for the production and issuance of BPA Customer Video Statements Ensure all communications are clear, consistent, and aligned with internal standards and regulatory expectations Define processes for performing manual benefit calculations, including validation checks, audit trail requirements … to review and update the Data Protection Impact Assessment (DPIA) Ensure all processes are compliant with GDPR and internal data governance frameworks About You Requirements Minimum of 8 years' experience as a Business Analyst within financial services, preferably in pensions, annuities, or insurance Strong capabilities in process mapping and operational documentation Demonstrated ability to work with cross-functional teams More ❯

audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with … direct sellers for execution and adherence of norms and practices 4. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience 5. Willing to work on weekends BASIC QUALIFICATIONS - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel PREFERRED QUALIFICATIONS … Experience with SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed More ❯

not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you. FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of … matter how you got here. The Position We are looking for a Product Owner to join our MarTech Product team, where our goal is to provide the best generosity customer experience in the industry. This is a key role in a fast-paced sport tech and iGaming environment, collaborating with cross-functional teams and stakeholders across the business. … skilled Business Analyst already working in an agile environment, or a Product Owner comfortable getting into the details of technical delivery. It would be a bonus if you have experience of working on MarTech solutions, and know a CDP from a DMP or CEP, though league-leading analysis, collaboration and delivery skills are key. Minimum of 5 years of More ❯

and more efficiently. Since 1990, they've worked with some of the world's most recognised brands to design and implement end-to-end systems that improve performance, enhance customer experience, and drive real results - all with a strong commitment to sustainability and social impact. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to More ❯

changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on … experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem-solving skills and the ability to manage competing priorities effectively. Strong communication and stakeholder management skills, with a focus on service and delivery. Previous experience working with life or pension products is highly desirable. More ❯

changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on … experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem-solving skills and the ability to manage competing priorities effectively. Strong communication and stakeholder management skills, with a focus on service and delivery. Previous experience working with life or pension products is highly desirable. More ❯

changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on … experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem-solving skills and the ability to manage competing priorities effectively. Strong communication and stakeholder management skills, with a focus on service and delivery. Previous experience working with life or pension products is highly desirable. More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … expertise with the team and champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

Head of Customer Service A fast-growing, purpose-led travel company on a mission to deliver unforgettable holidays across the globe. With over 30,000 customers a year and teams in the UK, US, and Germany, our client recently became a certified B Corp a major step in their journey toward sustainable, values-driven growth. They are now hiring … a Head of Customer Service to lead a global team (20+), shape a future-ready, insight-driven service function, and scale a world-class customer experience. What youll do: ?? Define and deliver the global Customer Service strategy ?? Lead transformation across UK, US & Germany ?? Drive customer retention, satisfaction, and review scores ?? Implement CRM, AI and automation tools … change Bonus if you have: ? Travel or adventure sector experience preferred, but open to leisure or ecommerce sector ? Worked across UK, US and EU markets ? Lean Six Sigma, CX, or relevant qualifications Apply now or drop me a message to chat. More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … you will assist in leading teams that analyse, design, troubleshoot and implement network architecture in order to best meet client requirements; leverages resources from different teams to ensure that customer needs are met. Assist in troubleshooting the most complex data or voice network and hardware problems; researches and analyses significant, complex network problems that require evaluation of intangibles, such … Ideally you will have experience in : Cisco Routing and switching minimum CCNP, inc. 8200/8300 routers, Nexus N7K/N9K Equivalent level in:Aruba switching AOS-S & CX, on Aruba 2930, 6300, 8300, 8400 CX10K platforms Palo Alto Firewalls, PAN-OS 10.x VPN Technologies on Cisco, Palo Alto plus Cloud platforms AWS/Azure Wireless LAN Architecture, Cisco More ❯