1 to 25 of 75 Customer Experience Jobs in Scotland

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/… Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative More ❯

Title: Enterprise Commerce Architect - Senior Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level : Manager(L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. … intelligence. Visit us at: As an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly with existing systems and delivers … proposed solutions. Continuous Improvement : Stay updated on emerging trends in composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record in designing and implementing at More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms (CDPs … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. At Screwfix, we're on a mission to make every search experience fast, relevant, and intuitive. We're looking for a Product Owner to lead the vision and delivery of our Search Tech capabilities, from algorithm tuning and ranking strategies to … and impact across the organisation. You'll be instrumental in shaping the platform's roadmap, driving architectural decisions, and ensuring it meets the needs of multiple product teams and customer journeys. Your focus will be on enabling seamless, intelligent, and high-performing search capabilities that help users find exactly what they need, when they need it You'll also … a key role in our strategic RFP process to identify and implement a best-in-class search solution for Screwfix, helping shape the future of our technology stack and customer experience. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That's why we've built a workplace that works for you- combining flexibility, inclusivity, and sustainability More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

Innovation Programme Manager (Dedicated) Location: Glasgow Job Type: Full-Time About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and … boundaries between the essential teams that are necessary to ensure success. Key Responsibilities: Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences. AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization. Customer and Agent … Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions. Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes. Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations More ❯

fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful … up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees More ❯

Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the overall customer experience? Would you like to work in an agile environment, initiating and seeing through tech-based solutions? With huge backing, this organisation is continually looking to inject new … a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily … efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your team. Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using More ❯

Analytics and other stakeholders across the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior SDE, you will be providing … and expertise for our analysis (statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter, -Linehaul), Amazon Logistics and Global … of product flow and process, all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will work across the entire business More ❯

time left to apply End Date: July 31, 2025 (23 days left to apply) job requisition id R2455 At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds … that quickly deliver high-quality applications to our testers, partners, and customers. The Sonos DevOps team is focused on building and maintaining the software delivery pipelines that keep our customer experiences ahead of the curve. What You'll Do As a DevOps at Sonos, you'll work with the team to create and maintain the continuous integrationand software delivery … collaboration tools (Jira, Confluence, Google Suite) Cloud infrastructure (AWS) Monitor, debug and improve system performance and reliability using tools like Datadog, Grafana, or OpenSearch Update and maintain the development experience via automated pipelines that includes timely feedback and a seamless path to release-level quality. Maintain and administer cloud infrastructure. Troubleshoot issues in development, test, and production environments. Document More ❯