24 of 24 Customer Experience Jobs in Scotland

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Hours per week. 8-6 Monday - Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with … their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with ...

Hours per week. 8-6 Monday - Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with … their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with ...

Hours per week. 8-6 Monday - Friday Some out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with … their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi's AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

digital services, products, and platforms for their customers. You will lead the design and launch of a new, innovative, digital products and customer experience that transforms how their customers interact with their platforms. You will be a strategic thinker with proven experience building compelling digital customer journeys. Experience Deep experience in designing and launching new digital products in consumer facing or B2C digital products User-centred design and research Experienced building and optimising customer journeys Ability to translate complex needs and processes into digital experiences that improve engagement and customer experience. ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … case basis, in line with our policy on the recruitment of ex-offenders. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration ...

Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client. The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. … office environments Work to resolve issues accurately and efficiently, within set targets and in a professional manner Maintain a dedicated commitment to service quality & customer experience Take ownership of tickets escalated from the service desk & other teams, handling them appropriately Work comfortably on your own, or part ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

help your clients achieve their objectives. At Equator, we transform businesses through digital innovation, data-led insight, and strategy. From reimagining digital marketing and customer journeys to enabling operational excellence, we help clients navigate complex change with confidence. As a Client Success Manager, you’ll support client development strategies … pitching of the proposals Supporting your Client Success Director on largest scale client-facing proposals as required. Managing delivery Championing quality throughout the customer experience, ensuring high standards are consistently met. Producing clear activity and resource plans for client workflows which don't require a Project Manager. Briefing ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will ...

Flexible/Remote (UK) — Preference for candidates based in or near London, Manchester, or other major cities in England to support occasional travel to customer meetings. Reports to: Steve Levy, VP, Global Solution Consulting About Logile Logile is a global leader in AI-powered Connected Workforce solutions … forecasting, AI/ML optimization, and operational best practice. Retailers rely on Logile to drive productivity, improve colleague engagement, reduce costs, and deliver better customer experiences. Role Overview We are seeking a Solution Consultant with retail and/or grocery experience to support the pre-sales strategy ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...

ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience. This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts. … client leadership, commercial growth, strategic oversight and high-quality delivery. About You You'll thrive in this role if you: Have strong agency experience across web, CRM, creative and digital channels Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion ...

test outcomes. Perform server build/configuration (Windows/Linux) and Azure IAM tasks. Produce runbooks, SOPs, and documentation for operational handover. Engage with customer architects and service managers to agree designs, risks, and acceptance criteria. Identify opportunities for continuous improvement in governance, performance, and cost. … looking for? Proven experience delivering Azure platform builds from HLD/LLD through production. Strong knowledge of Active Directory (on‐prem and Entra ID) including GPO/OU design and RBAC. Practical governance skills: Azure Policy, RBAC, tagging, and compliance. Hands‐on experience with server build/configuration ...

test outcomes. Perform server build/configuration (Windows/Linux) and Azure IAM tasks. Produce runbooks, SOPs, and documentation for operational handover. Engage with customer architects and service managers to agree designs, risks, and acceptance criteria. Identify opportunities for continuous improvement in governance, performance, and cost. … looking for? Proven experience delivering Azure platform builds from HLD/LLD through production. Strong knowledge of Active Directory (on‐prem and Entra ID) including GPO/OU design and RBAC. Practical governance skills: Azure Policy, RBAC, tagging, and compliance. Hands‐on experience with server build/configuration ...

test outcomes. Perform server build/configuration (Windows/Linux) and Azure IAM tasks. Produce runbooks, SOPs, and documentation for operational handover. Engage with customer architects and service managers to agree designs, risks, and acceptance criteria. Identify opportunities for continuous improvement in governance, performance, and cost. … looking for? Proven experience delivering Azure platform builds from HLD/LLD through production. Strong knowledge of Active Directory (on‐prem and Entra ID) including GPO/OU design and RBAC. Practical governance skills: Azure Policy, RBAC, tagging, and compliance. Hands‐on experience with server build/configuration ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role This role will focus on strategic networking, building senior-level relationships ...

backing Supported thousands of customers on their health journeys Built a modern, headless D2C digital product We operate a subscription-first model with strong customer loyalty and a mission that genuinely improves lives. We favour pragmatic technology choices, off-the-shelf platforms, and increasingly leverage AI and low/… role, with real ownership and autonomy. You'll work closely with design, operations and growth to build a faster, more reliable, and more scalable customer experience. What You'll Do Build and ship customer-facing features using React, TypeScript and Shopify Hydrogen Implement high-quality, accessible, responsive ...

Company Description At OVH, we specialise in delivering superior customer experiences through video decision aids. Our focus is on leveraging data to create impactful patient and HCP engagement strategies that drive results. We aim to optimise every customer touchpoint to improve brand engagement and satisfaction. Role Description This … opportunities, and developing strong relationships with key stakeholders. The manager will also be responsible for reporting sales performance and providing insights for improvement. Qualifications Experience in developing and executing account-based sales strategies Strong skills in sales forecasting, data analysis, and performance reporting Proven track record of achieving sales ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. Key Responsibilities ...