1 to 25 of 52 Customer Experience Jobs in Scotland

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … Conversational Designer/Conversation Design/Voice/Voice UX/Conversational AI/AI/Artificial Intelligence/Customer Experience/CX/Customer Service/Customer Servicing/Customer Journey/Journey Design/Prompt Design/Prompting/AI Interaction/Agent ...

escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. … Ownership Take full ownership of assigned Incidents and Requests from initial investigation through to resolution, fulfilment or appropriate escalation. Provide effective technical support across customer environments, following agreed processes, procedures, service levels and customer commitments. Investigate and resolve more complex or sensitive issues within the scope ...

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

Qualtrics CX and EX Application Consultant - Europe based Date: 24 Aug 2026 Region: ROW AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce … becoming - a culture of continuous growth dedicated to helping global brands navigate their transformation journeys with precision and purpose. AKT is looking for Qualtrics Customer Experience and Employee Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping ...

scale transformation programme within a complex organisation with a significant presence across Scotland and the UK. This is a major transformation initiative covering technology, customer journeys, ways of working and organisational culture. The organisation is investing heavily in modernising how it operate, introducing new technology with the customer experience in mind while supporting its people through a significant period of change. You'll join an established Business Change function and work alongside project teams, senior leaders and a wide range of stakeholders to make sure transformation is successfully adopted and embedded across the organisation. The Company ...

CX Support Consultant - Cisco Manchester or Glasgow/Hybrid A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything we do. When you join … Gamma is the place to do it. What is the role responsible for? This is Level 2 support role within Customer Experience (CX) Support Operations, responsible for providing confident, customer-focused technical and operational support across Cisco Webex and wider CX tooling, services and support processes. ...

executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. … executives across the full portfolio. You will build and sustain strong, consultative long-term relationships by becoming a key IT/Employee experience transformation partner. You will host customer welcome meetings for smooth handoffs to delivery teams and ongoing contribution to successful adoption of services and solutions. ...

have an exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

Location: South West Scotland Working pattern: Full-time and office-based Package: Competitive salary aligned with experience Talent Media is working exclusively with a successful, privately owned managed IT services provider to appoint an Operations Director. This is a senior leadership opportunity for somebody who wants to do more … strengthen its leadership structure and introduce the processes and accountability needed to support its next stage of growth. The business already has a loyal customer base, an experienced team and strong foundations. This is not a turnaround role. The opportunity is to understand what is working, identify where greater ...

RBS. You’ll balance strategy and hands-on leadership, strengthen our recurring-revenue services platform, and set the engineering standard for quality, speed, and customer outcomes.You’ll manage Product Owners, Architects, Test Engineers, and Software Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously … portfolio planning and delivery (scope, schedule, cost), including reviews, risk management, and escalation resolution* Co-create roadmaps with Product Owners and leaders—balancing strategy, customer value, and capacity* Partner with architecture to deliver interoperable solutions and a frictionless, platform-led customer experience* Coach leaders and teams ...

Building smarter customer experiences through technology, data and AI At DC Thomson, we're transforming how we connect with audiences across our portfolio of trusted media, digital and subscription brands. We're looking for a curious and innovative Software Engineer to join our engineering team and help build … systems, services and experiences that power customer engagement at scale. This is an exciting opportunity for a full stack engineer with experience in React, Node.js, GraphQL and modern database technologies who enjoys working across front-end experiences, backend systems and data flows to deliver high-quality products that ...

support your career development and the skills demand within the company, certifications etc.YOUR PROFILETo succeed in the role, you will bring the following experience:Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing capital … allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly understand complex business ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

role within the ServiceNow Product Management team , focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market … trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business ...

your career development and the skills demand within the company, certifications etc.Your ProfileOur ideal candidate will bring a combination of the following skills and experience:Consulting & Leadership Experience: Previous consulting experience, including at least one year delivering operating model, or organisational design work. Proven ability to build … transformation initiatives.Execution & Solution Delivery: Leading and planning the execution of workstreams, applying structured methodologies, and contributing to service redesign efforts that optimise customer experience through digital capabilities.Business Development & Growth : Identifying opportunities for new work, expanding client relationships, and supporting sales efforts by shaping compelling value propositions and proposals.It ...

defined territory or industry vertical. - Develop and execute against a comprehensive account/territory plan. - Create & articulate compelling value propositions around AWS services. - Facilitate customer adoption. - Maintain a robust projects pipeline. - Work with partners to extend reach & promote adoption. - Contribute to positive customer experience BASIC QUALIFICATIONS - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Experience with pipeline management skills to include utilization of Salesforce or other CRM tools - 35 years of experience in account management, sales, or business development within the Higher Education sector - Demonstrated experience working ...

platform to Application/Engineering teams. Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data. Leads evaluation sessions with external vendors, startups, and internal … culture of diversity, opportunity, and respect. Develops and maintains incident response procedures, including root cause analysis and postmortem documentation. Required Qualifications, Capabilities, and Skills: Experience with formal training or certification on software engineering concepts. Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and incident management. Ability ...

experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape the next phase of global IT service delivery capability. This is a key role … responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent, high-quality technology experience. You’ll provide leadership and accountability for the delivery ...

Customer Care Manager page is loaded## Customer Care Managerlocations: Remote, United Kingdom, Scotlandtime type: Full timeposted on: Posted Todayjob requisition id: R51243**Omegro Business Unit:****Job Description:****Location:** Aberdeen (Hybrid)/UK (Remote)**Full Time:** 5 days/week**Pay:** £50,000 - £55,000 per annum depending … high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.We understand that building ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will ...

data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability. Key Responsibilities Lead a large-scale CRM migration and transformation programme. Assess current systems and define … third-party suppliers. Oversee data migration, governance, and integration activities. Drive stakeholder engagement, project governance, risk management, and reporting. Support process redesign and customer journey improvements. About You You'll bring: Proven experience delivering CRM implementation or migration projects. Experience with Salesforce, Dynamics 365, or similar ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. Purpose of the Role Enable teams, Teams of Teams/Agile Release Trains and leaders to adopt and continuously improve Agile ways … working. The role will strengthen product and customer focus, improve delivery flow and predictability, and build sustainable Agile capability across a complex, regulated organisation. SAFe and other scaled-Agile practices should be applied pragmatically to the organisational context rather than as a rigid blueprint. Key Accountabilities Coach multiple teams ...

building new functionality that simplifies how advertisers set up campaigns, in a policy and regulatory compliant way. You'll own the end-to-end customer experience, contributing to product direction while building the APIs, services, data models, and user interfaces that bring it to life. Key job responsibilities … variety of technologies. Your systems will meet remarkably high standards of performance and reliability, and will operate at massive scale, 24x7. Basic Qualifications Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems Experience in professional, non-internship software development ...