1 to 25 of 26 Customer Experience Jobs in Scotland

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams. Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads … to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition … and customers in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at More ❯

more - with a focus on helping forward-thinking companies modernise how they connect with their audience. Theyve grown rapidly and are now scaling their Build team to ensure every customer receives a world class experience . Looking for a pragmatic and versatile SQL expert to split their time between operations for the support team and backend engineering projects … that deliver tangible improvements for all clients. SQL/Data Engineer - You will: ? Handle one-off ad-hoc customer requests s afely and automate recurring tasks ? Build internal tools and develop customer-facing reporting ? Deliver backend integrations and features that improve customer experience This hybrid role combines problem-solving for one-offs and engineering execution that … automate them for efficiency ? Collaborate with support to triage requests and define s operating procedures ? Complete one-off data migrations when onboarding customers Engineering (50%) ? Build, maintain and optimise customer-facing reports and internal dashboards ? Implement CRM integrations or other backend workflows that improve operations and client experience, contributing to product road map ? Contribute to backend bug fixes More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is … on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer KPIs and SLAs. Promote a positive customer experience, resolving queries and complaints professionally. Work with engineers and … coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality Management and Health & Safety policies. What We're Looking For Experience in a coordination, scheduling, or service desk role. Excellent communication and customer service skills. Strong organisational and time management abilities. Calm and adaptable under pressure, with a proactive More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

will include: Global IT Site Services & Support (circa 2000 users) Asset & Equipment Management Smart Hands Support IT Support for laboratories (over 600 systems) Budget and Financial Management Change Management Customer Experience Innovation and Digital Transformation - new initiatives/new technology Leadership & Team Development Person Specification Essential skills will include: Proven experience in IT infrastructure operations and end … and manage vendor relationships Commitment to process automation, continuous improvement, and regulatory compliance Reward Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great. Next Steps Apply by contacting Ciaran Ahern, or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

Field Sales Consultant/SDR – Network Services/Telco Location: Scotland – Central Belt Salary: £55k - £75k Depending on experience OTE: £120k + Uncapped Exec level company car or allowance Ideally Central Belt of Scotland based with hybrid working - other locations considered for the right experience. The Company A leading provider of technology-based communication and IT products and solutions … to business clients in the UK. This role requires someone with experience of selling Network Services around the unified communications/IT space. Previous knowledge or dealings with 1 or more of the following vendors/platforms would be advantageous but not essential. Cisco, Aruba, Fortinet, Extreme, Palo Alto, Ring Central, 8X8, Zoom The Role Field Sales Consultant This … is an exciting sales role where you will be engaging with a mixture of private and public sector prospects and clients. Within this dynamic business, you will leverage your experience in network services to drive revenue growth, build strong lasting relationships and present these innovative solutions as the first choice in the market. Develop and execute strategic plans to More ❯

Field Sales Consultant/SDR – Network Services/Telco Location: Scotland – Central Belt Salary: £55k - £75k Depending on experience OTE: £120k + Uncapped Exec level company car or allowance Ideally Central Belt of Scotland based with hybrid working - other locations considered for the right experience. The Company A leading provider of technology-based communication and IT products and solutions … to business clients in the UK. This role requires someone with experience of selling Network Services around the unified communications/IT space. Previous knowledge or dealings with 1 or more of the following vendors/platforms would be advantageous but not essential. Cisco, Aruba, Fortinet, Extreme, Palo Alto, Ring Central, 8X8, Zoom The Role Field Sales Consultant This … is an exciting sales role where you will be engaging with a mixture of private and public sector prospects and clients. Within this dynamic business, you will leverage your experience in network services to drive revenue growth, build strong lasting relationships and present these innovative solutions as the first choice in the market. Develop and execute strategic plans to More ❯

Field Sales Consultant/SDR – Network Services/Telco Location: Scotland – Central Belt Salary: £55k - £75k Depending on experience OTE: £120k + Uncapped Exec level company car or allowance Ideally Central Belt of Scotland based with hybrid working - other locations considered for the right experience. The Company A leading provider of technology-based communication and IT products and solutions … to business clients in the UK. This role requires someone with experience of selling Network Services around the unified communications/IT space. Previous knowledge or dealings with 1 or more of the following vendors/platforms would be advantageous but not essential. Cisco, Aruba, Fortinet, Extreme, Palo Alto, Ring Central, 8X8, Zoom The Role Field Sales Consultant This … is an exciting sales role where you will be engaging with a mixture of private and public sector prospects and clients. Within this dynamic business, you will leverage your experience in network services to drive revenue growth, build strong lasting relationships and present these innovative solutions as the first choice in the market. Develop and execute strategic plans to More ❯

for experienced Team Leaders and Managers to join their growing company. This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service. Your role will involve: Leading and inspiring a mid sized high-performing team. Coaching and mentoring team members for growth and development. Open communication and alignment with business … and personal goals. Resolve challenges to improve efficiency and customer experience. Track data and analytics to make informed decisions in accordance to KPI's. Develop training plans to maintain skill alignment. Innovation and service excellence. Delegate incoming work to relevant team members. Your Experience: Managerial experience, ideally in a contact centre, financial or customer operations setting. … skills. Excellent written and verbal communication to engage and motivate. Proficiency in MS Excel and Word, with a willingness to learn new systems. Commitment to team growth and outstanding customer experience. Your Benefits: 33 days including Bank Holidays Annual discretionary bonus scheme Personal and career development opportunities Cycle to Work Scheme & Interest free Season Ticket loans Well-being and More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … expertise with the team and champion/drive tech change wider than your squad. Qualifications What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

and seeing ideas become reality? Our 18-month Change Development Programme (CDP) is designed to launch your career in Business Analysis or Project Management, giving you the tools and experience to lead change that matters - delivering better outcomes for our customers and driving the continued growth of our business. Our Chief Operating Office (COO) function where the Change Development … Virgin Money's transformation into a modern mutual. COO is responsible for: Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences. Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence. Creating scalable IT capabilities that ensure seamless journeys for both customers … With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit More ❯

can. Interested in a career in IT? If you're a curious, logical thinker who loves to learn, our 18-month Technology Development Programme (TDP) offers the training and experience to help you build a successful future in tech. Our Teams We are currently recruiting for specialist roles in Infrastructure Engineering, Software Engineering and Cyber Specialist. You'll be … the development and improvement of processes, products and services across your function. Through a blend of development workshops, business simulations and training, you'll gain accreditations and hands on experience designed to help you achieve your best. Our Chief Operating Office (COO) function is more than IT - it's the engine driving Virgin Money and Nationwide's transformation into … a modern mutual. COO is responsible for: Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences. Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence. Creating scalable IT capabilities that ensure seamless journeys for both customers and colleagues. Delivering our data More ❯

across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What You'll Do Travel to retail sites across the UK to install ESL systems. Follow detailed installation plans and scripts for precise setup. Conduct site surveys and … verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. What We're Looking For Essential: A reliable vehicle and willingness to travel nationwide. Ability to work night shifts and adapt to flexible schedules. Strong attention to detail and accuracy. Excellent communication and customer-facing skills. … Ability to work independently and manage time effectively. Desirable: Previous experience in retail installation, merchandising, or similar roles. Familiarity with electronic or digital retail systems. What We Offer Full training and onboarding provided. All necessary tools and equipment supplied. Competitive day rates and mileage allowance. Opportunity to work on a high-profile retail technology project. Ready to join us More ❯

joining one of their core teams, working on foundational engineering and helping to improve the underlying frameworks, tooling, and performance that enable the company to deliver a world-class customer experience. This team has a big focus this year, with several major initiatives planned around performance optimisation , scalability, and mobile innovation - so there's plenty of interesting and challenging … iOS codebases , building and optimising select iOS components while enhancing the overall mobile platform performance. There's a real opportunity here to make an impact on platform quality, developer experience, and overall app performance. You'll be regularly involved in design discussions and technical decisions , where you'll have the freedom to suggest solutions and help contribute to the … Senior Engineer, you'll also play an active role in mentoring others, sharing best practices , and helping strengthen the foundations of the mobile platform. You'll ideally have good experience with the following; ** Delivering production React Native applications ** iOS development with Swift ** Mobile performance profiling and optimisation ** Advocate for best practices, testing, and CI CD pipelines The following experience More ❯