1 to 25 of 30 Customer Experience Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer … will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and Technical Support, to help provide … an exceptional Customer Experience improving efficiency and achieving results. This role is highly rewarding and impactful work, helping support our customers and field team with maintaining life-saving products in the field The Customer Success Manager will build a scalable structure that inspires team members and develops more »

project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained. Barchester Healthcare is one of the UKs market leading healthcare providers being … builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Experience and skills required: Excellent understanding of CRM systems (Salesforce would be advantageous) Understanding of customer experience Experience in supporting individuals to … use systems Enquiry management experience Change management Confident in working collaboratively Able to get to grasp with new IT systems and processes with ease Proven multi-tasker Key Responsibilities: Ensure that all staff are fully engaged with all the aspects of the CRM system Provide support and advice to more »

Experience Designer (UX Designer) Edinburgh, Hybrid working £45,000 - £55,000 Basic + bonus & benefits. Are you an Experience Designer with 3 years plus experience in this field or Service Design? Do you work for an established agency or corporate business? Would you like to change your … a platform to develop your skills and challenge yourself in a collaborative environment? Your new role would be a challenging permanent opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure … a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling. In addition you will facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … solutions to a variety of clients and industries. We expect our analysts to come with brains as standard – so you will understand analytics, have experience with coding languages, have experience building statistical/data science models & used visualization tools - but we look for curious individuals that have a … Science, Operational Research Degree (Pref Masters) Analytical mind-set & good understanding of the analytical stages from data gathering to final delivery 2+ years of experience in an analytical role Advanced knowledge of SQL, R or Python Data science modelling experience Experience working with (very) large and messy more »

for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish , to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Finnish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday. The Person : Fluent more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

Association is an organisation that's never stood still, we've embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other. As a national housing, support and care provider, offering … Specialist role: Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by … using your knowledge, operational expertise, and enthusiasm? You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Skills and Experience required to become our Solutions Team Specialist: You more »

Customer Success Manager Remote (Scotland) Up to £50k We're looking for a talented and people-oriented Customer Success Manager to lead the technical implementation of services and customer adoption. Our CSMs focus on building strong relationships with customers, understanding their unique needs, and helping them get … ensure excellent ongoing support for customers. Additionally, you will act as advocates within the company, gathering feedback and advocating for product improvements based on customer input. Ideal Skillset 5+ years experience in a similar customer success or account management customer-facing role in software/SaaS. … Well-developed and effective relationship management skills for building long-term relationships and managing customer expectations. • Understanding of software development lifecycle processes and tools and knowledgeable of cloud/SaaS technologies (Azure, AWS, GCP). • Strong skills in analytical thinking, process development and improvement, problem-solving, communication, delegation, and more »

Head of Customer Success | Hybrid working – 3 days per week in Aberdeen Head Office | Up to £120K base salary We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. The company focuses on crafting … comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out. The role As the Head of Customer Success, you will be part of the senior management and will lead our Customer Success, Onboarding and Technical Support teams. You will be … responsible for overseeing the deployment and roll out of an increasing volume of new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services. Key Responsibilities Customer Onboarding Develop and implement an effective customer onboarding strategy that ensures more »

working exclusively with a central Glasgow headquartered client who can offer a genuinely exciting opportunity to join them as a Programme Manager for a Customer Experience Digitalisation Programme. … The role will oversee the successful delivery of the programme engaging with business stakeholders to understand and translate requirements. Working very closely with the CX and DX consultancies to ensure they successfully deliver a plan aligned to the longer-term strategic goals to deliver a best in class customer … within the wider Organisation Programme plan. The Programme Manager will lead an effective and engaging communications strategy, clearly demonstrating outcomes and benefits of the CX and digitalisation deliverables. If you are living within the central belt of Scotland and keen to play a major part in a true digitilastion transformation more »

Zachary Daniels is recruiting a new Area Manager for a rapidly expanding technology retailer who will have the opportunity to deliver a world-class experience to customers and drive an established team to perform consistently. This role is ideal for a strong performance manager, someone with an established record … performances from your teams on a consistent basis! Ideally, we are seeking candidates from one to one service retailers and assisted sales to drive experience and fantastic results. We are delighted to be recruiting for one of largest and most exciting technology retailers in the UK market. With a … pace is essential! Our client is looking for an experienced Cluster Manager or Multisite Manager who has excellent leadership skills and has had extensive experience in developing and coaching colleagues to deliver a unique customer journey, that leaves the customer with a lasting impression. We want a more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

Job Title - Customer Service Executive Reports to - Customer Services Team Leader Department - Operations Salary - £25,000 Location - Glasgow Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Customer Service Executive. … As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers. Principal Responsibilities Manage incoming telephone calls & email correspondence from customers Identify, investigate and resolve a query, complaint or general enquiry from customers Communicate with customers moving to other providers with … the aim to maintain services Meet set targets & expectations for ensuring the best possible customer experience Record and track interactions with customers on the Focus Group CRM system Follow industry & company guidelines in relation to a customers' contract with Focus Group Keep up to date with industry regulatory more »

Customer Service Specialist – Banking & Financial Services Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting … opportunities in our Banking and Insurance sector – no previous experience necessary. Start Dates : Various 2024 Salary : £11.44 per hour Location : Office Based in Glasgow Shifts : Varying shifts (Part Time not available) Training : 1-4 weeks Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit … programme Pension Scheme Something Extra Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days – 20% off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off Skills needed to more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … are looking for a Senior Data Engineer to join our growing Data Engineering team at Merkle. You will understand modern data platform architecture, have experience with software development best practices and have solved complex technical problems to deliver to clients’ requirements. You will be a competent team player, developing … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organisation Qualifications Experience developing solutions in the cloud (Google Cloud Platform or Azure) Experience developing production quality software using optimised code, repeatable and reusable techniques (python more »

is stationed at theirGlasgow site, involving scheduled visits to clients across the UK and Europe. Are you who were looking for? Minimum 1 years experience as a Field Service Engineer HNC in Mechanical and/or Electrical Engineering Keen to learn about new technologies Good attention to detail, decision … the business Able to use own initiative with the ability to work on their own and as part of a team This is a Customer facing role, you will have an open and friendly nature Computer literate with a good knowledge of Microsoft packages including Word, Excel and Outlook … What does the day-to-day look like? This is a Customer facing role attending sites in the UK and Europe Conduct field service visits to install, service, and repair Ensure that service calls are resolved promptly and in full Provide on site equipment training to colleagues and customers more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a leading data and analytics consultancy, In 2016, Merkle became part of Dentsu, one of the … projects You will provide technical expertise and consultancy to clients to help them understand the power of big data analytics for their organization Qualifications Experience managing engineering teams across multiple disciplines Comprehensive understanding of cloud solution application Demonstrated experience building and maintaining production level enterprise solutions Experience more »

ECOMMERCE MANAGER MONDAY - FRIDAY: £45,000 to £50,000 PER ANNUM DEPENDING UPON EXPERIENCE People Solutions are delighted to present a newly created opportunity for an experienced Ecommerce Manager to join our exciting FMCG retail client based in Newbridge, Edinburgh. Our client prides themselves being the number one retailer … role is to lead the Ecommerce side of the business, using your skills of analysis to identify every obstacle and opportunity, and to enhance customer experience whilst maximising every chance to convert sales through the online platform. Benefits The successful candidate can expect the following benefits: Product discount … reviewing conversions, and conducting A/B testing to assure maximum performance of the Ecommerce site. Develop the digital platform to ensure a flawless customer journey Overseeing and implementing the online merchandising strategy Take the lead in promotional campaigns and new product launches Work with developers to create the more »

solving real problems for users. Lead design throughout the project lifecycle, from planning to execution. Operate in a multi-skilled agile delivery team, crafting customer experiences across digital and e-commerce channels. Skills required include: Adobe CC: Illustrator, InDesign, Photoshop, XD, After Effects,40Web content management systems: WordPress, Craft more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options … the company’s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers. more »