4 of 4 Remote Customer Experience Jobs in Edinburgh

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

ASAP Contract Length: 6 Months (extensions likely until 2027) Location: Hybrid, Edinburgh 3 days on-site IR35 Status: Inside IR35 A key leadership opportunity to drive digital transformation through customer portal upgrades for a major financial services organisation. The role bridges business and technology across an entire programme, ensuring strategic alignment and delivery of tangible value across multiple projects. … process design, business modelling, and continuous improvement Analyse data to identify insights supporting decision-making Deputise for Project/Programme Leads when required Support solution design and implementation with CX and technical teams Maintain consistent and high-quality project documentation Ensure adherence to client methodologies (Agile, Waterfall & Hybrid) Required Skills: 10+ years’ experience in business analysis Demonstrated leadership of … analysis & customer experience teams Pensions & Bonds Industry experience Skilled in business process modelling, data analysis, and requirements management Excellent communication and stakeholder engagement capabilities Strong understanding of change management principles Worked on Sapiens SCM & PEGA related projects/knowledge of systems Desired Skills: Experience with BTS Pension Services & Unisure Migrations More ❯

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services … and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand … usage growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes.# What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯

joining one of their core teams, working on foundational engineering and helping to improve the underlying frameworks, tooling, and performance that enable the company to deliver a world-class customer experience. This team has a big focus this year, with several major initiatives planned around performance optimisation , scalability, and mobile innovation - so there's plenty of interesting and challenging … iOS codebases , building and optimising select iOS components while enhancing the overall mobile platform performance. There's a real opportunity here to make an impact on platform quality, developer experience, and overall app performance. You'll be regularly involved in design discussions and technical decisions , where you'll have the freedom to suggest solutions and help contribute to the … Senior Engineer, you'll also play an active role in mentoring others, sharing best practices , and helping strengthen the foundations of the mobile platform. You'll ideally have good experience with the following; ** Delivering production React Native applications ** iOS development with Swift ** Mobile performance profiling and optimisation ** Advocate for best practices, testing, and CI CD pipelines The following experience More ❯