17 of 17 Remote Customer Service Jobs in Edinburgh

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for … high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … and as such will be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: ?? Private healthcare for your wellbeing?? Enhanced pension contributions for long-term security?? Career More ❯

Reed Technology is proud to be partnering with a prestigious telecom network provider based in Edinburgh, currently seeking to expand their IT team with the addition of a skilled Customer Service/Service Desk Support Analyst . This is a 6-month Fixed-Term Contract (FTC) , operating on a hybrid working model (2–3 days per week … in the office). Responsibilities: Join an established Service Desk team to support clients by handling service requests via tickets, phone calls, and emails. Deliver efficient and professional first-line support, ensuring timely resolution or escalation of issues. Accurately log and manage incidents and service requests in accordance with standard operating procedures and defined SLAs. Triage and … hosted platforms and systems. Act as point of contact with external technology providers to report, track, and progress ongoing technical issues. Requirements: Previous experience working in an ITIL-based Service Desk environment. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical users. A customer-first mindset with a commitment to More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. Snowflake … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Proven experience in a technical support role Strong understanding of Microsoft ecosystem and networking Experience with cloud platforms Familiarity with server management, virtualisation, and backup solutions Excellent troubleshooting and customer service skills What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career development and paid certifications Hybrid working options and modern equipment More ❯

critical applications covering tool deployment, operational runbooks, effective detection, reporting and metrics. About You This role is perfect for someone who is passionate about Cyber Security, resilience, and protecting customer data. To be successful in this role, you should have at least 2 years of experience in Cyber Security. You should also have a strong knowledge of the cyber … within Security Operations in the Information Security Team. This team has overall responsibility for the information security of technology at MO, working collaboratively to meet the needs of the customer and strategic business objectives. The team are professional, experienced security experts, who use their expertise, communication skills and pragmatic approach to ensure the security of the organisation's data … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

dynamic ERP Project Manager to lead the integration of newly acquired businesses into their Microsoft Dynamics ERP system. This comprehensive system includes modules for CRM, sales, field services, and customer service, while also interfacing with key platforms such as Sage Intacct and Natural HR. Key Responsibilities: Review existing systems and processes of newly acquired businesses against standard workflows More ❯

Dealing with a range of corporate clients (Finance, Tech, Energy, Legal, Transport, Food & Drink and professional services), charities, government agencies and associations across Scotland and the UK. Identify the customer needs then create, design and present innovative media solutions tailored to the client to ensure results. Negotiating and presenting bespoke media solutions to key decision makers over the phone … and face to face. Once on board you will manage, nurture and provide great customer service, making them want to grow their business with you. Building, nurturing and developing account relationships with key decision makers. Working with editorial, events, content production, advertising and events team to ensure campaign delivery and results. Working to targets and deadlines. Maintain an More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

big successes, with lots of exciting new projects also in the pipeline. Key aspects of working in an agile team at MO Focus on delivering working software Blending user (customer) feedback and best practice to evolve what we deliver Continuously inspect and adapt how we deliver software Utilise great testing principles, TDD & automation A "build to run mindset", ensuring … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

and knowledge up to date. Assisting the IT Team with the implementation and support of new software and hardware. What do they need from you? Passion for IT. Good customer service. Good time keeping and attendance. Salary: £20,000 per annum. Working hours: Monday to Friday, 8:30am - 5pm. Benefits: Smart working policy. Performance bonuses. Enhanced family leave policy. … Length of service awards. Pension. Life assurance. Future prospects: Possibility of permanent position within the IT department. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop More ❯

Customer Administration Temporary Edinburgh Your new company This prestigious company based in Edinburgh requires a self-driven administrator to join their dynamic business on a temporary basis for 3 to 6 months. Your new role Some of the job responsibilities include: Reporting to the Customer Service team Processing and inputting data with great attention to detail. Query More ❯

or to deal with spillages, dust build up or material recycling. We're going from strength to strength and the quality of our equipment, along with high standards of customer service, mean that we have grown to become a global leader. It is highly likely you will have worked in any of the following roles and/or More ❯