3 of 3 Remote/Hybrid ITIL Jobs in Edinburgh

postholder will ensure that infrastructure and support services meet business-agreed levels of performance, availability, user experience and user satisfaction in line with ITIL best practice. The postholder will work in strategic partnership with the IDS Leadership Team to develop, deliver and support the current and future architecture and operations ...

Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge … ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have ...

SLAs. Govern the transition of new and changed IT services into live operations, ensuring operational readiness and service quality. Drive continual service improvement using ITIL-aligned processes and measurable outcomes. Act as the primary service contact for customers, managing IT service performance, expectations, and demand. Coordinate and prioritise incidents, problems … similar role. Experience working in a complex, multi-service or managed services environment. Strong understanding of the IT service lifecycle, ideally aligned to ITIL practices. Excellent communication and stakeholder management skills, with the ability to engage at all levels. Strong organisational skills with the ability to manage multiple priorities ...