14 of 14 Remote ITIL Jobs in Edinburgh

infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g. JIRA, ServiceNow). Experience in Oracle to run pre-configured SQL scripts (as per runbooks) Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset Ability to manage multiple priorities and meet deadlines. Adaptability to More ❯

across multiple technologies Mentoring of junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from customer … Azure and AVS. Excellent troubleshooting skills required. Desirable skills Exposure to ITSM Toolsets e.g. ServiceNow, JIRA Experience with backup technologies (e.g. Veeam, Rubrik, Data Protector, and/or CommVault) ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional More ❯

Members and partners Strong strategic planning and problem-solving abilities including the ability to weight arguments, substantiate judgements and consistently produce compelling and persuasive narratives Experience of working within ITIL aligned organizations Ability to influence at peer level and above to drive through change and alignment to process with all other areas of Technology Services at a global level Understanding … relevant field such as Data Science, Statistics, Computer Science or Business Analytics Experience of operating in IT management roles in a financial services industry Experience leading Service Delivery teams ITIL knowledge for aligning service analytics with IT service management best practices Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and More ❯

skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL Database admin skills as well More ❯

skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL Database admin skills as well More ❯

OS and O365 products. Knowledge of mobile technologies would be an advantage. Problem solving skills. Effective communication skills, including experience of working in a customer-facing role. Understanding of ITIL and service management best practices. Informal enquiries should be directed to Crystal Webster – crystal.webster@ed.ac.uk Click to view a copy of the full job description (opens new browser tab). More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar) processes and methodologies What makes you stand out: Strong critical incident and change management experience. Background with SDLC, quality standards and service management processes Excellent interpersonal More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), edinburgh col-narrow-left Client: Stealth iT Consulting Location: edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

you’ll find them all here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and coordinate major incidents and ensure timely resolution, communication, and post-incident review activities. Ensure alignment with SLAs, performance indicators, and compliance requirements … daily standups and operational reviews ensuring team alignment and service transparency. Contribute by finding opportunities for automation or self-service. And any experience of these would be really useful ITIL Foundation certification. Experience in enterprise environments with 24*7 operations. Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE principles. About working for us Our focus More ❯

user stories, grooming requirements, and advising key stakeholders/executives Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe More ❯

group issues in OCI CloudGuard experience and alert resolution DevOps skills, particularly Terraform scripting Basic Linux administrative skills (training provided for less experienced candidates) Desirable: Oracle Linux Certification and ITIL Foundation Advanced DevOps skills (Terraform for full infrastructure builds, Ansible for Linux configurations) FastConnect configuration experience Oracle Database knowledge (basic experience with TNS connections and database links) Experience with JD More ❯

reports updated on strategic initiatives by means of written updates, stand up Town Halls and presentations. Knowledge of service governance processes and the ability to understand risk to services. ITIL knowledge and experience of working within ITIL aligned organisations. Experience of managing and optimising cloud costs Thorough understanding of cost optimisation and financial budget management Experienced in monitoring and reporting More ❯

on time and within budget while maintaining high client satisfaction. Manage the service delivery budget, ensuring resources are effectively allocated. Drive continuous improvement and operational maturity through best practices (ITIL, SDI). Report on performance metrics, identifying areas for improvement and implementing action plans. Foster a positive company culture that encourages morale, satisfaction, and staff retention. Hybrid working pattern More ❯