10 of 10 Remote ITIL Jobs in Edinburgh

Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical More ❯

Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical More ❯

proactive approach with the ability to lead by example Desirable Skills Previous experience in a leadership or mentoring role Exposure to bespoke or custom-built software systems Understanding of ITIL or similar frameworks Azure Authentication experience Why Apply? Competitive salary based on experience Opportunity to lead a disciplined and capable team Influence the direction of IT strategy and systems Supportive More ❯

technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don More ❯

technical support or infrastructure role, ideally within an MSP. You'll have strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualisation , along with a good understanding of ITIL practices . Certifications such as Microsoft, Cisco, CompTIA or ITIL would be an advantageous but are not essential. Experience with PowerShell automation would be a huge bonus! If you don More ❯

systems such as Service Now, JIRA or equivalent Desirable Skills Experience in an Investment Management environment Understanding of Charles River Investment Management System (CRIMS) Understanding of Enterprise Scheduling Systems ITIL v4 Foundation ITIL Service Operations Powershell Scripting or equivalent Scripting language Network understanding including Telnet We are proud to be a Disability Confident Committed employer. If you have a disability More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role … is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships … maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building More ❯

support Setup of new users and Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong More ❯