2 of 2 Remote ITSM Jobs in Edinburgh

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯