Intermediate Technical Support Representative
Edinburgh, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
N-able Technologies Ltd
team where you can make a difference! N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward … Do Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues. Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners. Redirect … or escalate issues appropriately and maintain a thorough and accurate documentation of cases. Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives. Maintain and continue to develop in-depth knowledge of N-able products and services. 24/7 support with rotational weekends and holidays. What You More ❯
Employment Type: Permanent
Salary: GBP Annual
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