2 of 2 Remote/Hybrid Performance Metrics Jobs in Edinburgh

providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary … driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning ...

with ServiceNow capabilities.Lead CMDB governance and compliance activities, including policy development, data ownership, lifecycle management, audit readiness, and reporting on data quality, risks, and performance metrics.Own the management and continual enhancement of Service Mapping and service models, ensuring accurate service hierarchies, effective integrations, and high-quality configuration data across ...