3 of 3 Remote/Hybrid Process Improvement Jobs in Edinburgh

data integration strategies and client‐facing solutions that meet complex operational requirements. Hands‐on experience with AI and machine‐learning automation projects, applied to process improvement or new product feature development. Understanding of Book of Record management, including Investment Book of Record (IBOR) and Accounting Book of Record ...

intervene to prevent breaches. Develop and maintain dashboards and reporting for SLA performance and trends. Conduct regular reviews of SLA metrics and recommend improvements. Process Improvement Analyse trends in escalations and support tickets to identify systemic issues. Drive continuous improvement initiatives to enhance support efficiency and customer ...

optimise the systems, playbooks, and workflows that will scale this function as the business grows. Key responsibilities: Lead the end-to-end onboarding process,ensuring every new customer has a smooth, timely, and successful go-live. Develop tailored onboarding plans aligned to each clients goals and use cases. Deliver … delivering product training and driving early engagement. Experience with platforms like HubSpot, Zendesk, Slack. A proactive, solutions-focused approach with an eye for process improvement. Comfort with using data to guide onboarding strategies and decisions. If youre ready to take the lead on onboarding for a fast-growing SaaS ...