3 of 3 Service Designer Jobs in Edinburgh

Lead Service Designer Edinburgh (2 days per week onsite) 6-month contract £700 per day (Inside IR35) Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience … their everyday banking and savings products. What you’ll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger … updates and alignment. Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement. What we’re looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled at visualising complexity More ❯

Lead Service Designer - Savings Portfolio Simplification Edinburgh (2 days per week onsite) | 6-month contract | £600 per day (Inside IR35) Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions … leaders, you'll visualise how this simplification impacts customers, colleagues, and the wider digital ecosystem - creating alignment, clarity, and momentum across multiple teams. What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. … Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining plans, coordinating activity, and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service More ❯

Title: Service Designer E Location: Edinburgh, New Uberior House (Hybrid) Pay Rate/Salary: Competitive Contract Length: 6 months IR35 Status: Inside IR35 Purpose: The role is focused on shaping service design within an agile environment, advocating for user-centred approaches, collaborating across teams, and driving design thinking in strategic initiatives. You'll also support evolving the … outcomes. Shape strategic initiatives using customer, colleague, and market insight. Facilitate workshops and engage stakeholders to clarify business needs and risks. Communicate and manage expectations across multiple perspectives. Support service research and document current/future state services. Make user-focused design decisions and challenge constraints. Own personal development and growth. Collaborate closely with designers, product owners, and engineers. More ❯