1 to 1 of 1 Support Manager Jobs in Edinburgh

Product Support - Team Manager - Edinburgh/Hybrid About us Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training markets to … include: A generous holiday allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Lead and manage the 1 st Line Technical Support team, providing support, mentorship, and guidance. Oversee the day-to-day operations of the technical support department, ensuring efficient handling of customer … resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance. Provide regular reports and updates to senior management on technical support operations and customer feedback. About You As anexperienced Support Team Manager, you will need to bepassionate about innovative technology, be able to more »