L2/L3 Customer Support Specialist
Edinburgh, Midlothian, Scotland, United Kingdom
Bright Purple Resourcing
knit team environment The chance to work for a company where your contribution will have real impact The Role: Provide second- and third-line support for customers using cloud WiFi systems and captive portals Resolve complex networking issues involving controllers, access points, routers, VLANs, and firewalls Guide partners and customers through setup, configuration, and optimisation of WiFi solution Support onboarding … cloud-managed network controllers (e.g., CloudTrax, Unifi,Omada, Plasma Cloud) Strong understanding of captive portal systems, voucher-based access,and user control flows Familiarity with setting up and supporting WiFi hardware, routers,switches, and firewalls Ability to communicate complex networking concepts to technical and non-technical users alike If youre a experienced L2/L3 Customer Support Specialist, looking to More ❯
Employment Type: Permanent
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