Service Delivery Manager
Egham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Intersoft
in-depth trend analysis Key working relationships: · Application Support Team · Testing & Development Team · Business Analysts & Project Managers · Customer Services and Sales Teams ✅ Expected experience & skills: Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management, and Change/Release Management A proven track-record of … tools, e.g Jira Service Desk, Service Now etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside … member and player Strong attention to detail Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge. Adaptable and flexible to business demands Strong organisational and planning skills Positive ‘can-do’ attitude. 👍 Beneficial skills: Previous work more »
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