2nd Line Mobile Technician
Elland, West Yorkshire, Yorkshire, United Kingdom
Sureserve Group
under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration and work efficiently and professionally … under pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open calls. Candidates are expected to have the aptitude to understand and work on computer hardware and software in varying configurations. To always demonstrate a positive can-do attitude … them daily. Ensure that efficient resolution of faults and customer feedback are addressed as a matter of priority. Maintain ownership of calls and maintain communication with customers to achieve response targets defined by the Group Service Delivery Manager. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and more »
Employment Type: Permanent
Posted: