13 of 13 Remote/Hybrid 1st Line Support Jobs in England

1st/2nd Line Support Engineer - Hybrid (4 days office/1 day remote) Hattersley, Monday to Friday £30-33k We're looking for a 1st/2nd Line Support Engineer to join a well-established IT function supporting … where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st/2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure ...

reassuring. What You'll Be Doing Acting as the first point of contact for IT support queries Managing and resolving first-line incidents and service requests Logging, categorising, and updating tickets accurately Keeping customers informed with clear and timely updates Escalating more complex issues with structured … Identifying recurring issues and helping improve service efficiency Working within defined SLAs and established processes What We're Looking For Essential: Experience in first line support (ideally within an MSP or IT services environment) Strong knowledge of Microsoft 365 (user admin and troubleshooting) Experience using ...

1st Line Customer Support (Training Focus) Bristol (Hybrid - minimum 3 days in the office) Up to £27,000 + paid on-call allowance The Company This role sits within a well-established UK software business that has been developing and supporting specialist software products … environment is structured but supportive, with clear processes, strong documentation standards and real investment in developing people. The Role This is a blended 1st Line Customer Support position combining front-line application support with customer training and documentation. You will support ...

Role: 1st Line Support Engineer Location: Southampton (Hybrid) Salary: £25,000 £28,000 Cutting-Edge Finance Group | Modern Tech Stack | Hybrid Working | Clear Progression Path Were partnered with a fast-growing, tech-driven finance group based in Southampton , known for their innovative approach to data … automation, and digital infrastructure. Due to continued growth within their internal technology team, theyre now looking for a 1st Line Support Engineer to support their expanding IT environment. This is an excellent opportunity for someone early in their IT career who wants ...

First Line Support Waterlooville, England, United Kingdom (Hybrid) Service Desk Engineer (1st Line) Waterlooville (Hybrid) £28,000 + Benefits Full-time | Includes occasional evenings/weekends (rota) The Role We're working with a growing IT services provider looking to add a customer … development opportunities Supportive team environment Key Responsibilities Act as the first point of contact for IT support queries Manage and resolve 1st line incidents and service requests Log, categorise and update tickets accurately within the system Provide clear and professional communication to users throughout Escalate ...

Your new companyWe are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based … roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). ...

Role: 1st Line Service Desk Engineer Location: Cheltenham (On-site during probation, hybrid thereafter) Salary: £26,000–£30,000 Benefits: Annual bonus + strong training and certification support Our client, a leading managed service provider, is hiring a 1st Line Service Desk … first point of contact for IT support queries via phone, email, and ticketing systems Diagnose and resolve 1st line issues across desktops, laptops, and user accounts Escalate more complex incidents to 2nd/3rd line teams where required Manage and update support ...

TRAINEE/1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £125 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in Computer Science/Technology Graduates to start their careers in a 1st … Line IT Support role. This position is a Contract/Interim position and will last up to 6 months. What you'll need to succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding ...

TRAINEE/1ST LINE SUPPORT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT £125 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in Computer Science/Technology Graduates to start their careers in a 1st … Line IT Support role. This position is a Contract/Interim position and will last up to 6 months. What you'll need to succeed The hiring managers are looking for bright, enthusiastic candidates who have a real passion for IT & Tech. A basic understanding ...

1st Line Support/Helpdesk – Waterlooville (Hybrid) £28,000 My client … looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Responsibilities: Resolve first-line incidents ...

Role: 1st Line Support Engineer Location: Southampton (Hybrid) Salary: £25,000 £28,000 Cutting-Edge Finance Group Modern Tech Stack Hybrid Working Clear Progression Path Were partnered with a fast-growing, tech-driven finance group based in Southampton , known for their innovative approach to data ...

Technical Support Advisor | Permanent | Uxbridge (Hybrid) | Up to £35,000 We’re working with a market-leading organisation within the automotive and telematics space, seeking a Technical Support Advisor to join their growing team. This … excellent opportunity to join a business with cutting-edge technology, strong industry partnerships, and a clear focus on employee development and wellbeing. Responsibilities Provide 1st line technical support to customers, resolving queries or escalating where required Manage inbound/outbound calls and case workloads ...

First Line Customer Support Location: North East, Bristol Salary: £27,000 per annum + On Call Contract: Fulltime, Permanent Are you tech-savvy, people-focused and ready for a role that mixes hands-on customer support with occasional face-to-face training … looking for a confident Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office/hybrid most of the time, with occasional travel to client sites to deliver system training. Why this role rocks: Hybrid ...