1 to 25 of 67 Remote 2nd Line Support Jobs in England

2nd Line IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so … essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on … experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange More ❯

Social network you want to login/join with: We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team. You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery. What you'll do: Be responsible for … 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools. Identify areas for improvement within Service Delivery via automation and standardisation. Assist in planning, executing, and seeing Technology Service projects through to completion. Produce clear and precise documentation, including training materials, for multiple systems. Take ownership of technical problems … and see through to resolution even when passed to third parties. Liaise with other members of the team for support and escalation, providing adequate and accurate information to discuss and review escalated calls. Install, maintain, and support new applications. Review services, application delivery, and patching processes. Administer backup and restore operations. Collaborate with various business and More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to … with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure, Intune, and Microsoft 365 . … party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to … with the line manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed … standards and timescales. The candidate will act as an escalation point for the 1st line Service Desk, researching and resolving more complex or time-consuming issues; however, you will know when an incident you are working on needs further escalation. You will liaise and collaborate with other service providers, as well as third-party suppliers, to understand multi More ❯

2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2nd Line IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer … now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right … Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2nd line, second line, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built on a foundation of More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurrent onsite work in London. … ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative … Key Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the … effective after probation period). This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to 5.30pm (1 Hour More ❯

Poole, Dorset, this company is celebrated for delivering bespoke IT solutions, maintaining high customer satisfaction, and fostering a supportive, team-oriented culture. Your Role in the Team: As a 2nd Line Support Engineer, you’ll be an invaluable member of the IT support team responsible for: Managing end-to-end deployment for laptops … desktops, and tablets. Handling and resolving IT support queries and service requests. Participating in exciting IT … projects and on-site support as needed. Tracking hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2nd Line Support experience in a service desk role. Expertise in Microsoft 365, Exchange Online, and Azure AD. Strong knowledge of Microsoft Server 2012+, DHCP/ More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We're looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a … fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support More ❯

Job Title: Second Line Support Analyst Location: Woking (Hybrid, 3 days onsite) Salary: Up to £35,000 Pyramid are looking for a 2nd Line Support Analyst for one of our fintech clients in Woking . This is a fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring … seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support … internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise customer impact. Patching & Deployment Support – Assist with patching, release validation, and post-deployment troubleshooting. Documentation & Reporting More ❯

Job Title: Second Line Support Analyst Location: Woking (Hybrid, 3 days onsite) Salary: Up to £35,000 Pyramid are looking for a 2nd Line Support Analyst for one of our fintech clients in Woking . This is a fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring … seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support … internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise customer impact. Patching & Deployment Support – Assist with patching, release validation, and post-deployment troubleshooting. Documentation & Reporting More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role: Engage with … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Micro | Talent Attraction leader and DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a range of modern IT environments. … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You’ll play a key … Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ingram Micro by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Manchester, England, United Kingdom 1 week ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 days ago More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role: Engage with … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role: Engage with … customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/ More ❯

We have an exciting opportunity for a 2nd Line IT Support Technician to work for a multi-award winning IT Managed Services company in Newcastle. Hybrid working is in-play, the successful candidate can work from home for 2 days a week, and 3 days in the office. MFK Recruitment has successfully recruited 42 candidates … role for you! This IT Support Technician role comes with genuine progression, my client is extremely interested in candidates looking to learn and progress. What will the 2nd Line IT Support Technician be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of … the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable 2nd Line Technician with a proven history supporting and maintaining on-premise and cloud environments, experience working for an MSP and implementing and administering Microsoft Azure, Microsoft 365 suite, and VMWare/Citrix environments. Our More ❯

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Support Manchester - Remedian IT Services Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions — an award-winning MSP based … to schools and businesses across the region. This role offers a clear path towards 3 rd Line Engineer, or specialist roles in areas across the business. Provide 2nd line technical support (remote and on-site) Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.) Troubleshoot and escalate complex tickets Participate in … IT projects, system upgrades, and rollouts Maintain detailed documentation of issues and resolutions Previous experience in a 2nd Line IT support role Strong knowledge of: Networking basics: DNS, DHCP, TCP/IP Experience with VMware or Hyper-V Excellent communication and customer service skills UK Driving License and car (preferred) What We Offer Salary More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms … solving, networking, and cloud technologies, this is your chance to make a significant impact on both our clients and our company. About the role We're looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. You'll play a key … role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services. As a 2nd Line Support Engineer you will: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex More ❯

11045SR £28k – 33k per year 2nd Line IT Support Analyst Our client is looking for a2nd Line IT Support Analyst to take responsibility for the coordination of work relating to 1st and some 2nd line support tasks within the business. You will work within a small … support team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are … resolved. Hybrid working – 4 days on site (Mandatory) Primary Responsibilities • Full ownership of support tickets including assigning and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and More ❯

around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not … re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the Global Head of DIS. This … role will not have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and SaaS products, working within a More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore … looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired Skills: Certifications – MCITP, CompTIA, Network+ More ❯

2nd Line Support Engineer Salary: £35,000 Location: Northwich - Hybrid (3 days in office) A growing and expanding MSP are looking for a 2nd Line Support Engineer to join the team. You will be delivering exceptional technical support across a range of modern IT environments for our VIP … clients. You'll be at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. Responsibilities: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot complex IT and network issues, escalating … support processes and resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. Requirements: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and routing More ❯

2nd Line Service Desk Engineer Salisbury, Wiltshire – Up to £32k DOE Hybrid working (2–3 days in office, flexible) Driving licence required for occasional onsite visits Are you working in IT support and ready to step up? Do you enjoy variety, solving issues both remotely and on-site? Looking for a role where your learning … be the perfect next move. Join a long-established and growing Managed Service Provider (MSP) with a strong reputation for service and support. They are now looking for a 2nd Line Service Desk Engineer who can bring technical know-how, a positive attitude, and a focus on great customer service. What’s on offer: A mix of … Active Directory (security and admin) Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2nd Line (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused on solving problems Ideally, experience More ❯