2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,000 per year according to job vacancies posted during the 6 months to 18 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 Apr 2024
Same period 2023 Same period 2022
Rank 312 366 457
Rank change year-on-year +54 +91 +10
Permanent jobs requiring a 2nd Line Support 747 850 995
As % of all permanent jobs advertised in England 0.89% 0.89% 0.77%
As % of the Job Titles category 0.94% 0.97% 0.80%
Number of salaries quoted 690 764 909
10th Percentile £26,000 £25,000 £24,000
25th Percentile £27,500 £27,500 £26,000
Median annual salary (50th Percentile) £31,000 £31,500 £30,000
Median % change year-on-year -1.59% +5.00% +7.14%
75th Percentile £35,938 £36,250 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £30,375 £31,500 £30,000
% change year-on-year -3.57% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,551 87,358 124,629
% of permanent jobs with a recognized job title 94.48% 91.64% 96.05%
Number of salaries quoted 59,915 55,003 76,174
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,190 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,250 £60,000
Median % change year-on-year -10.37% +0.42% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 18 April 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -18 189 £30,000 -1.64% 35
London +37 139 £35,000 +6.72% 16
North of England +68 135 £30,000 +4.35% 20
East of England +77 108 £31,000 -4.62% 17
Midlands +25 97 £29,500 +1.72% 24
South West -6 82 £33,500 -4.29% 15
North West +10 64 £29,500 +1.72% 14
West Midlands +34 57 £29,500 +7.27% 15
Yorkshire +79 48 £30,813 +8.11% 6
East Midlands +7 40 £30,000 - 9
North East +6 23 £32,500 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 475 (63.59%) Windows
2 459 (61.45%) Microsoft
3 457 (61.18%) Microsoft 365
4 444 (59.44%) Active Directory
5 297 (39.76%) Social Skills
6 230 (30.79%) Azure
7 225 (30.12%) Windows Server
8 220 (29.45%) Customer Service
9 207 (27.71%) Problem-Solving
10 196 (26.24%) Windows 10
11 176 (23.56%) Microsoft Exchange
11 176 (23.56%) VMware
12 162 (21.69%) ITIL
13 154 (20.62%) Microsoft Office
14 145 (19.41%) Firewall
15 131 (17.54%) VMware Infrastructure
16 114 (15.26%) SharePoint
17 113 (15.13%) Microsoft Intune
18 107 (14.32%) DNS
19 103 (13.79%) Hyper-V
20 96 (12.85%) Entra ID
21 84 (11.24%) DHCP
22 81 (10.84%) SLA
23 77 (10.31%) Citrix
23 77 (10.31%) WAN
24 75 (10.04%) Microsoft Certification
25 73 (9.77%) LAN
26 72 (9.64%) Driving Licence
26 72 (9.64%) Analytical Skills
27 62 (8.30%) Wi-Fi

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 176 (23.56%) Microsoft Exchange
2 114 (15.26%) SharePoint
3 12 (1.61%) IIS
4 4 (0.54%) Exchange Server 2010
4 4 (0.54%) Exchange Server 2013
4 4 (0.54%) SharePoint 2010
4 4 (0.54%) SharePoint 2013
5 2 (0.27%) Exchange Server 2007
6 1 (0.13%) Confluence
6 1 (0.13%) IBM Notes
6 1 (0.13%) Skype for Business
Applications
1 154 (20.62%) Microsoft Office
2 12 (1.61%) Microsoft Excel
3 4 (0.54%) Spreadsheet
4 3 (0.40%) Microsoft PowerPoint
5 2 (0.27%) Adobe Illustrator
5 2 (0.27%) InCopy
5 2 (0.27%) InDesign
5 2 (0.27%) Photoshop
Business Applications
1 4 (0.54%) Dynamics CRM
1 4 (0.54%) Dynamics NAV
2 3 (0.40%) JDE EnterpriseOne
2 3 (0.40%) Remedy ITSM
2 3 (0.40%) Shopify
Cloud Services
1 457 (61.18%) Microsoft 365
2 230 (30.79%) Azure
3 96 (12.85%) Entra ID
4 41 (5.49%) OneDrive
5 34 (4.55%) AWS
6 20 (2.68%) GCP
7 16 (2.14%) Google Workspace
8 15 (2.01%) Mimecast
9 11 (1.47%) Power Platform
10 9 (1.20%) Azure Sentinel
11 8 (1.07%) SaaS
12 6 (0.80%) Dynamics 365
13 1 (0.13%) OpenDNS
13 1 (0.13%) PowerApps
13 1 (0.13%) WhatsApp
Communications & Networking
1 145 (19.41%) Firewall
2 107 (14.32%) DNS
3 84 (11.24%) DHCP
4 77 (10.31%) WAN
5 73 (9.77%) LAN
6 62 (8.30%) Wi-Fi
7 50 (6.69%) VLAN
8 46 (6.16%) TCP/IP
9 42 (5.62%) VPN
10 40 (5.35%) VoIP
11 34 (4.55%) Internet
12 24 (3.21%) Wireless
13 22 (2.95%) Network Security
14 20 (2.68%) SAN
15 17 (2.28%) Intranet
16 16 (2.14%) Remote Desktop
17 15 (2.01%) WLAN
18 12 (1.61%) Broadband
19 9 (1.20%) Ethernet
20 8 (1.07%) ADSL
Database & Business Intelligence
1 40 (5.35%) SQL Server
2 13 (1.74%) Amazon RDS
3 8 (1.07%) MariaDB
3 8 (1.07%) MySQL
4 7 (0.94%) Power BI
5 1 (0.13%) Relational Database
Development Applications
1 8 (1.07%) JIRA
2 2 (0.27%) Hudson
General
1 297 (39.76%) Social Skills
2 72 (9.64%) Analytical Skills
3 62 (8.30%) Finance
4 57 (7.63%) Organisational Skills
5 35 (4.69%) Law
6 28 (3.75%) Telecoms
7 26 (3.48%) Legal
8 21 (2.81%) Documentation Skills
9 20 (2.68%) Inclusion and Diversity
10 16 (2.14%) Manufacturing
11 9 (1.20%) Public Sector
12 7 (0.94%) Retail
13 6 (0.80%) Marketing
14 5 (0.67%) Banking
14 5 (0.67%) Presentation Skills
14 5 (0.67%) Publishing
15 4 (0.54%) Advertising
16 2 (0.27%) Digital Healthcare
16 2 (0.27%) Games
17 1 (0.13%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.07%) .NET
2 4 (0.54%) Cocoa
3 1 (0.13%) CSS
3 1 (0.13%) EDI
3 1 (0.13%) HTML
3 1 (0.13%) Web Services
Miscellaneous
1 72 (9.64%) Driving Licence
2 26 (3.48%) Self-Motivation
3 22 (2.95%) Onboarding
4 19 (2.54%) Video Conferencing
5 18 (2.41%) EPoS
5 18 (2.41%) iPad
6 12 (1.61%) iPhone
6 12 (1.61%) Smartphone
7 11 (1.47%) Enterprise Storage
8 9 (1.20%) Management Information System
9 8 (1.07%) Clustering
10 6 (0.80%) BYOD
10 6 (0.80%) Security Operations Centre
11 5 (0.67%) Apple TV
12 4 (0.54%) Virtual Team
13 3 (0.40%) CMDB
13 3 (0.40%) Handset
13 3 (0.40%) Replication
13 3 (0.40%) Team-Oriented Environment
14 2 (0.27%) Cyber Threat
Operating Systems
1 475 (63.59%) Windows
2 225 (30.12%) Windows Server
3 196 (26.24%) Windows 10
4 59 (7.90%) Linux
5 44 (5.89%) Apple iOS
6 42 (5.62%) Mac OS
7 41 (5.49%) Android
8 40 (5.35%) Windows 7
9 35 (4.69%) Windows Server 2012
10 30 (4.02%) Windows Server 2019
11 26 (3.48%) Windows Server 2016
12 21 (2.81%) Windows 8
13 13 (1.74%) Windows Server 2008
14 8 (1.07%) Mac OS X
15 5 (0.67%) CentOS
15 5 (0.67%) Red Hat Enterprise Linux
16 4 (0.54%) Unix
16 4 (0.54%) VMS
17 2 (0.27%) AIX
18 1 (0.13%) Windows NT
Processes & Methodologies
1 220 (29.45%) Customer Service
2 207 (27.71%) Problem-Solving
3 162 (21.69%) ITIL
4 46 (6.16%) Service Delivery
5 45 (6.02%) ITSM
6 38 (5.09%) Incident Management
7 33 (4.42%) Mobile Device Management
8 28 (3.75%) Change Management
9 26 (3.48%) Problem Management
9 26 (3.48%) Service Management
10 25 (3.35%) Mentoring
11 24 (3.21%) Computer Science
11 24 (3.21%) Cybersecurity
11 24 (3.21%) Line Management
12 23 (3.08%) Asset Management
13 22 (2.95%) CRM
14 21 (2.81%) Time Management
15 19 (2.54%) Continuous Improvement
16 18 (2.41%) Kalman Filter
16 18 (2.41%) Software Deployment
Programming Languages
1 59 (7.90%) SQL
2 48 (6.43%) PowerShell
3 4 (0.54%) Python
4 2 (0.27%) Bash
5 1 (0.13%) C++
5 1 (0.13%) Perl
Qualifications
1 75 (10.04%) Microsoft Certification
2 62 (8.30%) Degree
3 48 (6.43%) Security Cleared
4 34 (4.55%) A+ Certification
4 34 (4.55%) SC Cleared
5 32 (4.28%) DBS Check
6 27 (3.61%) MCP
7 23 (3.08%) Computer Science Degree
8 22 (2.95%) Network+ Certification
9 20 (2.68%) Azure Certification
10 15 (2.01%) CCNA
10 15 (2.01%) Cisco Certification
11 11 (1.47%) MCITP
12 10 (1.34%) MCSE
13 8 (1.07%) CompTIA Security+
13 8 (1.07%) ITIL Certification
14 6 (0.80%) AWS Certification
14 6 (0.80%) HND
15 5 (0.67%) DV Cleared
16 2 (0.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 81 (10.84%) SLA
2 10 (1.34%) ISO/IEC 27001
3 8 (1.07%) GDPR
4 5 (0.67%) QA
5 4 (0.54%) Cyber Essentials
6 2 (0.27%) Cyber Essentials PLUS
6 2 (0.27%) ISO 9001
7 1 (0.13%) Accessibility
7 1 (0.13%) PCI DSS
System Software
1 444 (59.44%) Active Directory
2 131 (17.54%) VMware Infrastructure
3 103 (13.79%) Hyper-V
4 27 (3.61%) Virtual Desktop
5 26 (3.48%) VMware ESXi
5 26 (3.48%) XenApp
6 23 (3.08%) XenDesktop
7 16 (2.14%) vSphere
8 14 (1.87%) VirtualBox
9 10 (1.34%) VMware Workstation
10 3 (0.40%) Terminal Services
10 3 (0.40%) Virtual Machines
10 3 (0.40%) Virtual Servers
11 1 (0.13%) Firmware
11 1 (0.13%) VMware NSX
Systems Management
1 113 (15.13%) Microsoft Intune
2 42 (5.62%) SCCM
3 17 (2.28%) WSUS
4 16 (2.14%) Jamf Pro
5 15 (2.01%) vCenter Server
6 8 (1.07%) Autotask
6 8 (1.07%) Failover Clustering
7 6 (0.80%) SmoothWall
8 3 (0.40%) FortiGate
8 3 (0.40%) Microsoft Data Protection Manager
8 3 (0.40%) NetBackup
8 3 (0.40%) SCDPM
9 2 (0.27%) AirWatch
9 2 (0.27%) Ansible
9 2 (0.27%) Puppet
9 2 (0.27%) Single Sign-On
10 1 (0.13%) Backup Exec
10 1 (0.13%) cPanel
10 1 (0.13%) Dell DRAC
10 1 (0.13%) Opsgenie
Vendors
1 459 (61.45%) Microsoft
2 176 (23.56%) VMware
3 77 (10.31%) Citrix
4 46 (6.16%) Cisco
5 43 (5.76%) Apple
6 30 (4.02%) Google
7 28 (3.75%) Sophos
8 26 (3.48%) HP
9 24 (3.21%) ServiceNow
10 22 (2.95%) Veeam
11 19 (2.54%) Dell
12 11 (1.47%) Datto
13 10 (1.34%) Symantec
14 9 (1.20%) Avaya
14 9 (1.20%) Remedy
15 8 (1.07%) Acronis
16 7 (0.94%) Adobe
16 7 (0.94%) Draytek
16 7 (0.94%) Ubiquiti
17 6 (0.80%) Salesforce