Customer Journey Manager (Business Analyst)
- Hiring Organisation
- Tata Consultancy Services
- Location
- London Area, United Kingdom
responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams , ensuring solutions deliver a seamless and customer-centric experience. Key Responsibilities: End-to-end journey thinking – experience of mapping & designing customer journeys … sector Strong experience in Customer Journey/Business Analysis/Product roles Proven ability to design end-to-end customer journeys Experience working in Agile (Scrum/SAFe) environments Strong stakeholder management and communication skills Ability to translate business needs into technical delivery inputs Experience in Banking/Financial ...