Service Desk Lead
- Hiring Organisation
- La Fosse
- Location
- London Area, United Kingdom
monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is a plus but not essential; training … provided. Familiarity with digital marketing platforms and tools , including SMS and WhatsApp functionalities. Website management knowledge (CMS, troubleshooting, or basic maintenance). Analytical and problem-solving skills to support smooth operation of integrated platforms. Interview process: 2 stages 1st stage = 30 minute screening call 2nd stage = Virtual Technical ...