Buckinghamshire, United Kingdom Hybrid / WFH Options
hireful
Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an ApplicationSupportManager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You ll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: ApplicationSupportManager, Software SupportManager, Software Support Team Lead, IT SupportManager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits … pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid If you have previous experience leading Software/Applicationsupport teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hireful
Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an ApplicationSupportManager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: ApplicationSupportManager, Software SupportManager, Software Support Team Lead, IT SupportManager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits … pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Applicationsupport teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Noir
ApplicationSupportManager - Investment Banking - London/Hybrid (Key skills: ApplicationSupport, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in applicationsupport, skilled … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an ApplicationSupportManager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance … ITIL processes. You'll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading applicationsupport teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder More ❯
Hemel Hempstead, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Octad Recruitment Ltd
This growing and successful Software Consultancy are looking for a SupportManager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability … translate technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability … to engage technical and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in More ❯