Support Consultant
- Location
- Reading, England, United Kingdom
supported customer environments, ensuring progress, actions and updates are clearly tracked through to resolution. Act as a technical escalation point across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track … technical support, service desk or managed services delivery Possess a strong working knowledge of Microsoft cloud and workplace technologies such as: Microsoft 365, Azure, Entra ID, Intune, Defender, Sentinel, Power Platform or Dynamics 365. Experience in managing complex incidents, service requests and customer escalations. A clear ...