from business outcomes through to Salesforce configuration, development and testing. The Business Analyst drives continuous improvement of customer and colleague experience through the business process reengineering, modernisation and adoption of automation (including AI). Key Responsibilities Collaborate with business stakeholders, product owners and Salesforce delivery teams to identify and define … data flows Support feedback loops and retrospectives to improve Salesforce delivery and adoption Drive continuous improvement of customer and colleague experience through business process reengineering and adoption of tools such as automation (including AI), whilst driving re-use across the organisation. Skills, Knowledge and Experience Proven experience as a Business ...