CX Insight Manager
- Hiring Organisation
- Tribe Appointments Ltd
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
relationships with CX measurement suppliers and platforms, ensuring performance against SLAs and KPIs. Create and maintain dynamic dashboards and insight packs using Excel, Power BI, and other visualisation tools. Conduct root cause analysis using both quantitative and qualitative data to identify improvement opportunities. Facilitate workshops and insight sessions to surface … communicator with experience presenting to senior leadership and influencing cross-functional teams. CX Tools & Research Expertise Proficient in tools such as Qualtrics, Excel, Power BI, Journey Mapping using Mural, (Miro, UXPressia); experienced in survey design, customer interviews, and applying design thinking principles. Supplier Management Skilled in managing third-party relationships ...