1 to 25 of 54 Remote Case Management Jobs in England

HYBRID ROLE - Taunton based office. In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are … confident in using our technology. Key Responsibilities: Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system. Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel. Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues. Deliver onboarding and … refresher training for staff on the case management system and other firm-wide IT platforms. Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals). Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions. Essential Skills & Experience: Significant hands-on experience with case More ❯

build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Employee Relations Manager, the Employee Relations Specialist will support managers with full case management and administrative support on ER issues including disciplinary, grievance, absence management, probation, AWOL, flexible working, investigations, restructures, Consultations and TUPE. This is a hybrid working role … do: Advise, guide and support managers with all matters relating to employee relations in line with Telent specific policies and procedures both at the informal and formal stages Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance, and absence management. Effective co-ordination and support of Consultations and TUPE situations. Providing … and are skilled at handling complex cases with discretion and fairness. Key Requirements: Experience of providing HR ER advice in line with relevant policies and legislation, ideally in a case management set up. Experience of working on significant TUPEs, Consultations and restructure processes Well organised with the ability to plan, prioritise and manage high volume of case More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

require to work on other DT projects as needed. About you: Experience of project management. Strong understanding of HR & Payroll end to end business processes, particularly around Employee Information Management, Time and Attendance Management, Performance Management, Case Management, Employee Self-Service (ESS) & Manager Self-Service (MSS). Hands-on expertise on solution testing and organising … user acceptance testing. Experience of identifying and finding solutions to problems. Experience at identifying opportunities and evaluating and mitigating issues and risks. Knowledge of project management methodologies and frameworks, such as PRINCE 2 and Agile. Benefits Flexitime and hybrid working model (subject to criteria) Enhanced contributory Pension Enhanced Maternity & Paternity allowance 25 days annual leave plus statutory bank holidays More ❯

Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information (MI) solutions aligned with new workflow systems Collaborate with stakeholders to understand and manage the transition from Legacy systems to … ensuring minimal disruption and maximum adoption Work closely with technical teams to integrate Dynamics 365 as the core contact centre and CRM solution Define and support the implementation of case management processes within Dynamics 365 Ensure the presentation of appropriate customer data to agents, enabling a comprehensive 360-degree view of the customer Facilitate workshops, interviews, and working … operational customer servicing transformation within the financial services sector Hands-on experience with Microsoft Dynamics 365 as a contact centre and CRM solution Strong understanding of workflow/work management systems and associated operational MI Experience in replacing existing capabilities, not just greenfield implementations - with a focus on change management and stakeholder engagement Deep understanding of case More ❯

Our client specilaises in developing case management software to UK government funded organisations such as local authorities, private training organisations and companies who specialise in apprenticeship training and getting people back into work UK wide. We pride ourselves on our customer focused approach which has been the key to our continued success over the last 35 years, building … solving and a desire to develop your technical abilities? This is the ideal opportunity for a customer-focused professional, interested in providing software application support for our leading Learner Management System and Case Management System, with the opportunity for career growth in the company to more technical or customer focused roles. The successful candidate will receive full … user training. Responsibilities and Duties As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

clients across EMEA ? If so, why not read on ? From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix of More ❯

to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management Systems, our client empower organisations in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop … free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and More ❯

UK GDPR and the Data Protection Act 2018 Oversee and respond to data breach incidents, including notification to the ICO where required Develop and implement Freedom of Information (FOI) case management systems and policies Monitor compliance with data protection legislation and internal policies Support Subject Access Requests (SARs) and other data subject rights requests Maintain and update Records … Requirements: In-depth knowledge of UK GDPR and the Data Protection Act 2018 Proven experience in managing data breaches and ICO reporting Experience implementing and maintaining FOI processes and case management systems Strong understanding of Subject Access Requests (SARs) and individual rights under GDPR Excellent communication and stakeholder management skills Ability to interpret and apply complex legislation More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

role: Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations. Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions. Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and … and fraud, working with solicitors, process servers, and bailiffs. Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required. Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews. Liaise with the Police and other partners to gather evidence for fraud and/or … support services to ensure a coordinated response. Required Skills & Qualifications: An excellent understanding of ASB and/or tenancy fraud. Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, ideally for fraud and/or ASB. Excellent investigative, intelligence gathering, and problem-solving skills. Positive mindset focused on More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … when required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR … generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and features where More ❯

heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence … delivery. The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role More ❯

development and integration activities Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions Contribute to the growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing … customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and PowerPlatform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage More ❯

Digital Business Analyst - Case managment system replacement with MS Dynamics - Central Government - £450 - £500 a day - Outside IR35 - London/Hybrid Working Soft Skills: Good attention to detail and knows what quality looks like Good listening skills and requirements analysis challenging the status quo Creating User Stories Good Communicator, good soft skills – excellent stakeholder management skills Experience: Min … years experience as a BA Must have recent Case Management System experience with Dynamics Digital transformation project experience A solid background in Waterfall and Agile methodologies Some public sector experience InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless More ❯

and the seamless implementation of tailored solutions. As Solutions Architect for our client, you'll lead the design and architecture of our clients next-generation electronic healthcare record and case management platform, support our development teams in enhancing existing systems and working with customers and employees to identify robust and innovative solutions to a range of healthcare challenges. … you will be responsible for l eading on solutions design and architecture across our development teams including: Take a leading role in the design and architecture of our clients management system and patient/customer/supplier integration platform. Supporting our sales and account management teams with product design and technical customer engagement. Supporting development teams across the More ❯

and geographical constraints. Transaction Monitoring: Setting up rules and alerts that c ontinuously monitor transactions made that help identify suspicious patterns indicative of money laundering or fraud. Implementation of case management escalation to authorities in line with local regulation and compliance What you’ll do Product Strategy & Roadmap: Define and communicate the vision and strategy for any defend … protect capabilities, ensuring alignment with EML Payments’ broader business objectives and local compliance and regulation. Develop and maintain a detailed product roadmap that outlines features, milestones, and timelines. Stakeholder Management: Collaborate with internal teams (e.g., technical, design, finance & fraud ops) and external stakeholders (e.g., fraud authorities) to gather requirements and feedback for product development. Build and maintain strong relationships … party authorities. Data Analysis & Insights: Leverage customer and data to make informed product decisions, optimise program performance, and identify areas for improvement. Provide regular reports and insights to senior management on program performance, including customer participation, transaction trends, and feedback. Market Research & Competitive Analysis: Monitor industry trends, local regulation & compliance requirements to ensure EML Payments stays ahead of market More ❯

and geographical constraints. Transaction Monitoring: Setting up rules and alerts that c ontinuously monitor transactions made that help identify suspicious patterns indicative of money laundering or fraud. Implementation of case management escalation to authorities in line with local regulation and compliance What you’ll do Product Strategy & Roadmap: Define and communicate the vision and strategy for any defend … protect capabilities, ensuring alignment with EML Payments’ broader business objectives and local compliance and regulation. Develop and maintain a detailed product roadmap that outlines features, milestones, and timelines. Stakeholder Management: Collaborate with internal teams (e.g., technical, design, finance & fraud ops) and external stakeholders (e.g., fraud authorities) to gather requirements and feedback for product development. Build and maintain strong relationships … party authorities. Data Analysis & Insights: Leverage customer and data to make informed product decisions, optimise program performance, and identify areas for improvement. Provide regular reports and insights to senior management on program performance, including customer participation, transaction trends, and feedback. Market Research & Competitive Analysis: Monitor industry trends, local regulation & compliance requirements to ensure EML Payments stays ahead of market More ❯