Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯
Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯
Newbury, England, United Kingdom Hybrid / WFH Options
ECS Resource Group
Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Tate Recruitment
the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯
the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Tate Recruitment
the best talent - this is your shot. The Role: You’ll be the voice of the brand, connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays … time & a half) ✨ Hybrid working – 3 days in-office ✨ Vitality private healthcare ✨ 25 days holiday ✨ Fast-track career progression ✨ Inspiring team and leadership You Bring: ✅ Contact centre/live chat/email support experience ✅ Insurance, banking or FCA-regulated environment knowledge ✅ Zendesk a plus ✅ Sharp communication skills ✅ Entrepreneurial mindset & team spirit ✅ Degree educated Join a company that’s More ❯
Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across the UK. We … operations and customer engagement- in a small, ambitious team where your voice genuinely shapes how we scale. What You'll Do Engage with customers through various channels, including email, chat, and phone. Respond to customer queries promptly, demonstrating a solid understanding of our products. Follow up with customers to ensure their queries/questions/issues are resolved. Identifying … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and More ❯
