5 of 5 Remote Chat Support Jobs in England

boundaries of what's possible in home healthcare. Together, we will continue to make a meaningful difference in the lives of millions. ️ Your mission Your mission as a Customer Support Associate is to help our partners and their caregivers to have the best possible experience with Birdie, providing support across our live chat, email and phone channels … become the go-to expert on customer needs and be able to communicate this feedback to the Product, Engineering and Marketing teams. Your ability to build trust, provide proactive support, and deliver long-term value will be instrumental in driving customer retention and satisfaction. It is a 40 hour working week, 8 hours a day, 5 days a week … in lieu in the week. ️ How you will contribute: You will be the first point of contact for care agency managers, care providers and family members providing them with support and advice through various communication channels including chat, email and phone. You'll not only solve issues but proactively anticipate needs, helping to prevent problems before they arise More ❯

Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with … Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google … Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain stock levels Take part in active projects … from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform - Discounts at Highstreet retailers, days More ❯

with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with … flow and process automation Customise and configure Dynamics 365 applications to meet specific business requirements Provide technical guidance and mentorship to junior developers and other team members Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications Create and maintain comprehensive documentation for all development and integration activities Work closely with More ❯