1 to 25 of 677 Remote Customer Experience Jobs in England

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … impact for our planet and future generations. Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future. Responsibilities - Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance. - Translate complex data More ❯

future enterprise change and digital delivery initiatives. The role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new … end solution lifecycle across business operations, digital systems, and service workflows Delivery Alignment & Backlog Management • Manage backlog in Azure DevOps, ensuring readiness for sprint planning, development, and testing (Jira experience advantageous for those new to ADO)• Collaborate directly with business stakeholders and development teams to refine backlog items and ensure clarity, feasibility, and successful executionBusiness Analysis & Solution Design• Use … and wireframing expertise. You will:• Create wireframes, screen flows, and journey mock-ups to express design intent• Accelerate stakeholder feedback through visual assets• Support design alignment when UX or CX resources are unavailableTools may include Figma, Balsamiq, Visio, Lucidchart, or similar. Essential Skills & Experience • Experience as a BA in software development, change management, or digital transformation projects• Strong More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

platforms. Our vision: A world of healthy pregnancies, thriving children, and confident parents. As the world's partner in parenting , we are passionate about leveraging technology to enhance our customer journey, drive growth, and maintain our competitive edge. We are seeking an experienced Head of Digital Development to deliver our digital product and platform evolution . This critical role … will be responsible for helping set and implement our digital strategy, ensuring a seamless and engaging experience for our customers across web, app and email. Location: Bourne End, Buckinghamshire,United Kingdom Reporting To: Chief Growth Officer Key Responsibilities: Help set and deliver against the digital development strategy and roadmap, aligning it with the company's business objectives, marketing goals … and customer needs. Identify and evaluate emerging digital technologies and trends, proposing innovative solutions to enhance customer experience, operational efficiency, and business growth. Drive a culture of innovation, experimentation, and continuous improvement within the digital development team. 2. Product & Platform Development: Oversee the end-to-end lifecycle of all digital products and platforms, including websites, mobile applications More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations in a … optimal techniques, tools and methodologies. Leverage the full potential of our marketing performance and insights that can be gained from our data. What we're looking for Marketing background: experience in working with marketing data. An understanding of marketing channels and what makes a successful campaign. The ability to identify trends in marketing activity, channels and audiences. Be familiar More ❯

time, within budget, and meet specified technical standards. Oversee IT systems integration with new digital platforms, ensuring seamless data flow and functionality across systems to support a unified digital customer experience. Proactively identify and implement operational improvements in IT infrastructure to support scalable, efficient, and flexible digital services. Drive continuous improvement initiatives, identifying opportunities to optimise systems, technical processes … Improvement - Reduction in system or process inefficiencies and productivity improvements. Flexibility and Adaptability - Ability to pivot IT strategies to align with changing business priorities. Competencies Drives Results Business Acumen Customer Focus Planning & Organising Collaboration Communicates Effectively Develops Talent Critical Thinking Tech Savvy Action Orientated Adaptability Essential Extensive leadership experience managing a large organisation's technical projects and IT … security, data integration, and software development lifecycle. Demonstrated proficiency in Agile, DevOps, and continuous integration/deployment methodologies. Proven ability to drive innovation and adapt to evolving technological landscapes. Experience working on open-source projects where the business owns code and intellectual property and working with large SAAS setups, i.e. SAP. Desirable Master's degree in computer science, Information More ❯

can be provided back to clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution building, implementation and training). … Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with the HubSpot Design Manager and/or command line interface Excellent command of English, with … exceptional writing and communication skills Strong business acumen Ability to present your work and articulate succinctly. Adept at high-level client presentations A solid understanding of Inbound Marketing/Customer Experience Marketing Experience querying and updating CRM objects and schema using APIs Strong background in the management and manipulation of B2B marketing data: Run Data Management best More ❯

Your career as the Head of GTM Operational Excellence at Booksy will give you the unique opportunity to be the architect of how we accelerate revenue growth and elevate customer experiences across our global markets (UK, France, Spain, Poland). You'll be instrumental in shaping our go-to-market strategy, leveraging cutting-edge AI and automation to build … We're looking for a visionary leader who thrives on transforming complex processes into seamless, scalable solutions. You'll own the strategic roadmap for our GTM tech stack (CRM, CX, marketing automation, sales enablement, billing systems), ensuring every tool aligns with our ambitious business objectives and enhances our ability to empower beauty and wellness professionals worldwide. This role is about …/ML concepts and RPA tools (like Zapier/Make), with a proven track record of implementing agentic AI. Deep mastery of GTM tech stacks, including Salesforce, HubSpot, Marketo, CX Tools (like Zendesk), and CPQ tools. Proven expertise in process optimization methodologies such as Lean Six Sigma and workflow mapping. A strategic vision that translates complex business goals into clear More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

Manager — CRM Campaigns Location: Surrey area Hybrid working Rate: £170 p/day Inside IR35 About Us: We are a fast-paced, innovative tech leader, dedicated to delivering outstanding customer experiences through targeted, data-driven CRM initiatives and strategic digital projects. Role Overview: We are looking for an enthusiastic Junior Project Manager to support and coordinate CRM campaign projects … and related initiatives. This role is ideal for someone early in their career who combines strong organizational skills with a passion for digital customer engagement and stakeholder management. You’ll work closely with multiple teams and external partners to ensure campaigns and CRM projects are delivered effectively, on time, and within budget. Key Responsibilities: Manage the end-to-end … and interpersonal skills; ability to build and maintain effective relationships with internal and external partners. Effective analytical skills to understand complexities and identify proactive solutions. Business acumen with a customer-centric mindset. Ability to manage and prioritize multiple campaigns and projects in a dynamic environment. Flexible and adaptable approach to change. Strong team player, comfortable working cross-functionally and More ❯

member of the Fraud Strategy department, you will play a pivotal role in ensuring that fraud controls are optimised and proportionate, adopting a balanced approach to risk mitigation and customer experience. You'll work closely with stakeholders in commercial, Fraud Analytics, Cyber Security, Operations, technology teams to develop build and amend strategies to prevent fraud at source. We're … Development & Optimisation Lead with the development and optimisation of fraud controls to combat all fraud typologies. Utilise data & insights from a variety of different sources to understand drivers of customer friction, owning the development and delivery of strategies to improve customer experience. Developing automated monitoring to identify emerging trends and to maintain oversight of upstream control performance. Adopting … of proposals, RFPs and general industry insight to support with change and innovation. Provide ongoing input and analytical support to the fraud transformation agenda. We need you to have Experience of developing and implementing successful fraud prevention strategies and initiatives to prevent fraud. Demonstratable experience of developing automated fraud controls with disparate data sources. Analytical with intermediate-level More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For : Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

Info Job Description As a Commercial.Corporate Domain Solution Architect, develop architectural designs that meet our commercial and corproate goals and long-term vision. Collaborate with Finance, HR, commerce, marketing, customer experience teams, and suppliers to align technology solutions with business objectives. Stay abreast of emerging technology trends and incorporate them into our systems roadmap to maintain competitive advantages. … Guide project teams from conception to delivery, ensuring designs are secure, compliant, and scalable. Additionally, play a crucial role in managing customer data by implementing robust data management strategies that ensure data integrity, privacy, and compliance with regulations. Design and optimize systems for handling e-commerce transactions efficiently and securely to provide seamless user experiences. Leverage advanced analytics and … machine learning to gain insights from customer data to drive personalized marketing efforts and improve customer satisfaction. Ensure the integration of various e-commerce platforms with backend systems to support a smooth and cohesive commercial operation. Your role will involve Accountable for the developing, designing and documenting solutions and solution options (high level design/low level design More ❯

lifecycle, in collaboration with engineers, designers, other product managers and cross-functional collaborators. Shape agile processes and foster cross-functional team dynamics to deliver delightful, powerful products that exceed customer expectations and drive tangible business outcomes. Build and nurture an agile and innovative product culture within the team, founded on the importance of continuous, rapid prototyping and learning. Use … usage, inform prioritization and report on progress. Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings. Collaborate with cross-functional partners (legal, marketing, sales, customer success) to successfully launch products, drive adoption, and optimize customer retention. What We’re Looking For Proven experience in building and launching AI-driven products, ideally generative … to build best-in-class user experiences. Data-driven/informed, with a strong ability to leverage analytics to measure product success, prioritize features, and refine strategies based on customer insights. Proven track record in shipping and iterating on products within an agile software development environment. Strong cross-functional leadership and collaboration skills with engineering, design, product marketing, GTM More ❯

architecture, and driving the implementation of scalable and user-centric features. You'll collaborate closely with product managers, designers, and engineers across the stack to deliver seamless, high-quality customer experiences. You'll lead by example, mentor engineers, and ensure the platform is performant, maintainable, and adaptable as our business grows. Our team works collaboratively and values in-person … high standards of quality in all deliverables. Performance & Optimisation: Continuously monitor and optimise both front-end and back-end code for speed, scalability, and performance. Focus on improving user experience through performance tuning and engineering efficiency. Strategic Vision & Direction: Collaborate with senior stakeholders to define the long-term vision and strategy for the engineering team, ensuring alignment with company … goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic initiatives regarding platform evolution, scalability, and future growth. Proven experience in a senior engineering leadership role, preferably in a fast-paced startup or scale-up environment. Strong technical expertise in software development, with More ❯

products, and services. By joining InMotion Ventures 3, you'll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services. PIVOTAL At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional … re supporting PIVOTAL's car subscription model or working with THE OUT's luxury rental service, you'll be part of a team that's setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You'll have the chance to make an impact in two innovative, growing companies - all under one … through data. To be successful in this role, you do not need to be overly technical; however, understanding of different technical approaches and how they can be used for customer and commercial gain is critical. Although this role is mainly based from home, there is a requirement for occasional travel to our offices in central London (Old Street). More ❯

InstaVolt Head Office - Hybrid working after probation period InstaVolt is the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the … support infrastructure not only keeps pace with, but actively enables, rapid growth. Hours: Office based Monday to Friday 8:30am - 17:00pm Salary: £75,000 - £85,000 depending on experience + discretionary annual bonus Role Overview: The role will include, but not limited to, the below tasks; Oversee the design, deployment, and continuous improvement of the company's IT … response and disaster recovery planning/testing for internal platforms and operational IT. Requirements Needed: Bachelor's degree in information technology, Computer Science, or related experience. 10+ years of experience in IT operations and support services, with at least 5 years in a leadership role. Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯

JOB TITLE: Platform Owner - DXP Operation - HYBRID Jisc Grade: TGE3 Salary: from £47,000 to £55,000 per annum negotiable depending on experience Hours: 35 hours per week Contract: Permanent Reports into: Head of DXP Operations Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific … directorate, and this role is within Workplace IT , in the DXP Operations team. This team is responsible for the development and maintenance of the DXP Platform to support our customer facing activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform … the Platform(s) both in terms of quality and value. You will play a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment More ❯