1 to 25 of 277 Remote/Hybrid Customer Experience Jobs in England

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

contact the recruiter directly. About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience Manager (CX) position and meet the above requirements please apply immediately. ...

technology and build a more sustainable, more inclusive world. About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation … streamline HR operations, andimprove overall employee satisfaction. Knowing how to design and implement workflows that support thesegoals will be beneficial. Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improvecustomer interactions and satisfaction. This includes knowledge of customer journey mapping, customerfeedback mechanisms ...

Customer Onboarding Specialist (Software Implementation & Training) Kettering (Hybrid - 3 days WFH) £35,000 - £45,000 DOE Monday to Friday, 9:00am - 5:00pm We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement … modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join ...

teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes CX Strategy Development: Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design … point of contact for clients, providing timely and relevant communications and alignment Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. Coach ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within … Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions ...

implementation. Design of digitally enabled operating models and contact strategies. Contact Centre and CRM technology deployment. Data and insight-led approaches to improve future CX outcomes. Running and transformation BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role … customer operations solutions through collaborating with other areas and expertise acrossCapgemini Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies tomeet customer & client needs Assess existing processes and technology to identify opportunities for the implementation of new CXmethodologies Utilise industry knowledge and Contact ...

Description: Account Manager Role : Account Manager Team : Account Management Reporting to : Head of Customer Experience Salary: £35,000 per annum Location: Hybrid, with main office in Farnborough Working Hours: Full time Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme … care. The Account Manager plays a pivotal role in maintaining and expanding relationships with a portfolio of clients. This position blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features. The ideal candidate ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … retention and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards ...

LGBTQ+ business community. Please do not contact the recruiter directly. Why join frog? frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future … customer experience by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion ...

ideal candidate will have strong architectural leadership, hands-on technical proficiency and the ability to influence internal customers to drive process and solution standardisation. Experience Proven SAP Finance experience within large enterprise environments. Demonstrable experience designing and delivering SAP S/4HANA Finance solutions, includingfull-cycle implementation … projects. Hands-on SAP FICO (with certification) implementation experience is crucial, including at least one end-to-end deployment. Demonstrated experience inSAP Central Finance (CFIN) implementations within complex transformation programmes. Demonstrated experience leading FP&A, planning, reporting, and analytics transformation programs. Experience working within complex global ...

part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Position Summary: The Customer Contracts, Transfer Manager is responsible for leading the operational execution of customer contract transfers during major business transformations, including mergers, divestitures, and reorganizations. This role ensures … accurate and timely migration of customer agreements while preserving customer trust, minimizing risk, and maintaining compliance with legal and commercial standards. The ideal candidate brings hands-on experience from high-volume, fast-paced transformation environments and demonstrates strong leadership, planning, and stakeholder management capabilities. Note: This position ...

people decision-making. The business has invested heavily in modernising its technology platform and is now entering an exciting phase focused on product simplification, customer experience, AI-enabled capabilities, and commercial growth. The underlying science and intellectual property are already world-class. The challenge now is making that … easier to access, easier to adopt, and easier to scale. We're looking for a commercially-minded Senior Product Manager who can bridge strategy, customer needs, technology, and business outcomes. Someone who can create clarity from complexity, drive focus across multiple stakeholders, and ensure product investment delivers measurable value. ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team in managing strategic ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally … empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience … strategy and roadmap to support scalable international growth across the UK and European markets. Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences. Define and deliver holistic design & UX modernisation across our website estate. Identify and implement scalable AI and automation opportunities that improve ...

support enterprise applications Contribute to database platform improvements, resilience and performance optimisation initiatives Essential Skills for the Oracle Database Engineer: Strong Oracle DBA experience across: Oracle 11g, Oracle 12c, Oracle 18c, Oracle 19c, Oracle 23ai Strong Oracle PL/SQL development experience Database performance tuning and optimisation expertise … Strong Bash/KSH Shell scripting experience Experience with: RMAN, Data Pump, Export/Import utilities, Backup and recovery, Flashback technologies, Database migrations Strong troubleshooting and analytical skills Experience supporting enterprise-scale Oracle database environments Desirable Skills for the Oracle Database Engineer: Oracle Certified Master (OCM) certification ...

Customer Support Executive | £28,000 per annum + benefits | Watford - Hybrid (2 days onsite) We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date … with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team. Role and Responsibilities: Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service ...