1 to 25 of 109 Remote Customer Insight Jobs in England

want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this exciting role, you'll lead the analysis of customer behaviour and … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role, it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work … the heart of our Data & Analytics team, collaborating cross-functionally and mentoring others while driving innovation through experimentation, modelling, and automated decisioning. If you thrive in a fast-paced, insight-led environment and want your work to drive real change, we'd love to hear from you. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That More ❯

chance to work closely with the data science team to drive impact across their lending strategies and broader business profitability. THE ROLE Analysing trends in lending portfolios to drive insight and enhance business performance Monitor and adjust lending strategies across the customer lifecycle to enhance profitability and decisioning Collaborating with the data science team to drive model performance … AND EXPERIENCE Previous experience in and knowledge of SQL and Python is essential Experience in developing lending strategies in a consumer lending environment Experience monitoring a lending portfolio and customer trends STEM degree from a Russell Group University SALARY AND BENEFITS Base salary of up to £90,000 Company equity Broader company benefits including international trips HOW TO APPLY … can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance More ❯

chance to work closely with the data science team to drive impact across their lending strategies and broader business profitability. THE ROLE Analysing trends in lending portfolios to drive insight and enhance business performance Monitor and adjust lending strategies across the customer lifecycle to enhance profitability and decisioning Collaborating with the data science team to drive model performance … AND EXPERIENCE Previous experience in and knowledge of SQL and Python is essential Experience in developing lending strategies in a consumer lending environment Experience monitoring a lending portfolio and customer trends STEM degree from a Russell Group University SALARY AND BENEFITS Base salary of up to £90,000 Company equity Broader company benefits including international trips HOW TO APPLY … can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

can we improve logistics efficiency?" "Is 350 products the right number for our portfolio?" You'll collaborate with stakeholders, shape analytics roadmaps, and lead projects from data exploration to insight delivery. Key Responsibilities Define analytical approaches to tackle business challenges Identify and explore relevant data sources Deliver clear, insight-driven storytelling using visualisation tools Analyse marketing campaign performance … MMM, attribution, ROI) Support commercial strategy through segmentation and customer insights What We're Looking For Strong SQL and data visualisation skills (e.g. Tableau, Power BI) 3+ years in marketing or commercial analytics Experience with campaign analysis and business performance insight Excellent communication and stakeholder management Bonus: Python experience or a consulting background Why Join? Join a data … rich, insight-driven organisation with a strong ethical mission Work within a team of 16 data professionals, reporting to a senior leader with 1 direct report Exposure to both operational and strategic analytics challenges across international markets Benefits 25 days holiday + bank holidays (with option to buy more) Discretionary bonus scheme Matched pension contributions (up to 4%) Life More ❯

lead end-to-end projects, and deliver actionable insights through data storytelling. Key Responsibilities: Define analytical approaches to solve business challenges Explore and work with relevant data sources Create insight-led storytelling using tools like Tableau or Power BI Analyse campaign performance (MMM, attribution, ROI) Support commercial decisions via segmentation and customer insights What We’re Looking For … Strong SQL and data visualisation experience 3+ years in marketing or commercial analytics Proven campaign analysis and performance insight expertise Clear communication and stakeholder management skills Bonus: Python or consulting experience Interview Process: Stage 1: Video interview with VP of Data Stage 2: In-person interview with senior leadership Stage 3: Stakeholder interviews (cross-functional), including verbal and numerical More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities: Ecommerce … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve … website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

own the product vision and strategy, ensuring alignment with the company's overall business objectives. Product Roadmap: Develop and manage the product roadmap, prioritizing features based on business needs, customer feedback, and market research. Stakeholder Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure successful product delivery. Customer Insight: Gather and analyse customer … ability to analyse data and make informed decisions based on insights and performance metrics Agile Methodology: Familiarity with agile project management methodologies and tools (e.g., Jira, Confluence). Market & Customer Focus: Deep understanding of customer needs and market trends to inform product decisions. Problem-Solving: Strong problem-solving skills with a creative, customer-centric mindset. Project Management More ❯

own the product vision and strategy, ensuring alignment with the company's overall business objectives. Product Roadmap: Develop and manage the product roadmap, prioritizing features based on business needs, customer feedback, and market research. Stakeholder Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure successful product delivery. Customer Insight: Gather and analyse customer … ability to analyse data and make informed decisions based on insights and performance metrics Agile Methodology: Familiarity with agile project management methodologies and tools (e.g., Jira, Confluence). Market & Customer Focus: Deep understanding of customer needs and market trends to inform product decisions. Problem-Solving: Strong problem-solving skills with a creative, customer-centric mindset. Project Management More ❯

and implement configuration changes and patches. Provide 2nd/3rd line support for end-users and resolve system issues. The Requirements Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub. Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI. Experience More ❯

Senior Customer Insights Analyst (Viator) London Senior Customer Insights Analyst Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between … leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Role The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Insights Analytics Team is seeking a Senior Analyst for Customer Operations Analytics who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying priority problems to solve and customer … to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices and product requirements as set out by Foresters Managing More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core … of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior managers with Customer Insights … data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You will extract, clean and analyse data from multiple sources to identify trends and provide meaningful More ❯

Data and Insight Analyst - Customer Data Salary: £50,000 - £55,000 Hybrid: 2 days office based and 3 from home Location: Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data strategy at … an exciting time for this successful company. Key responsibilities for this Data and Insight Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and storytelling, providing pro-active reporting and actionable insights with a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and … reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/next best action modelling). Produce data visualizations to help support and communicate important learning. Where More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

drives everything — from how people shop to how global brands grow. At Reward, we partner with giants like Visa and Experian, operating at the centre of fintech, loyalty, and customer insight. We're now looking for a Data Analyst to join our growing Data & Insights team — someone who thrives on structure, enjoys working behind the scenes, and takes real … pride in delivering clean, accurate data that drives real-world impact. Whether it's preparing insights on food delivery trends or measuring the performance of customer loyalty programmes, the insights you produce will shape commercial decisions for Reward and our clients. This is a data visualisation product delivery role, focused on administering, supporting, and delivering industry-leading visual insights … using your mastery in Power BI. What you’ll do Prototype new insight products, showing off your best data visualisation skills Develop new visualisation solutions using Power BI — including data modelling and dashboard design Manage Power BI user access structures and permissions Use SQL to query and manage large-scale transactional and purchase datasets Ensure precision and consistency in More ❯

is to drive viral, advocacy-led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need somebody to lead us through … driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we deliver this core strategy. The three core deliverables of this role: Lead the exec … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to enhance performance delivery across all teams. Responsibilities Strategy & Leadership With More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with a … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯