1 to 25 of 47 Remote Customer Insight Jobs in England

Customer Insight Analyst Location: Manchester - Hybrid (2 days in office) Salary: Up to £33,000 + benefits Start Date: ASAP The Company A leading education and training provider with a global footprint, delivering professional courses.. they partner with thousands of schools, universities, and businesses to empower learners worldwide. You'll be joining an insights team of 10, working … heart of data-driven decision making. The Role This is an early-career role, ideal for a recent graduate or someone with 1-2 years' analytics experience. As a Customer Insight Analyst, you'll work across multiple datasets including learning, transactional, and operational data, turning numbers into meaningful stories that shape strategic decisions. You'll gain broad exposure … to reporting, stakeholder communication, and insight generation in a supportive, collaborative team. Key Responsibilities Develop and manage Power BI dashboards and reports, taking ownership of the backlog. Use SQL for data extraction and transformation across multiple business sources. Translate complex datasets into actionable insights and clear recommendations. Collaborate with stakeholders to understand business needs and deliver solutions. Build engaging More ❯

technologies. Job Summary: Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of my clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This role requires strong organisational skills, attention to detail, and the … management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain accurate records of customer insight, interactions, feedback, and engagement history Proactively identify opportunities for additional account growth and/or expansion Collaborate with marketing and alliance partner teams to support campaigns and More ❯

platform strategy aligned with global standards. What that means day to day As a key growth role and member of the Planet Mark leadership team, the position bridges strategy, customer engagement, and delivery, requiring strong product leadership, sustainability expertise, and the ability to drive measurable commercial and environmental outcomes. Product Strategy & Vision Own the end-to-end product strategy … Mark and SafePlanet. Define and articulate how sustainability products fit into the broader ecosystem and create long-term value for clients. Balance product standardization with regional regulatory requirements and customer-specific needs to maximize adoption and impact. Shape propositions that meet the needs of both standalone members and enterprise clients seeking to manage supply chain-wide sustainability. Roadmap Development … Delivery Develop and maintain a visionary yet practical roadmap, grounded in customer insight and industry trends. Translate strategy into execution through close collaboration with engineering, leveraging shared platform components (UX, APIs, configuration, QA). Ensure smooth customer migration from legacy platforms to new sustainability solutions. Customer & Market Insight Build strong relationships with sustainability and ESG More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

is a diverse team of 850+ specialists in product, finance, support, commerce, and engineering working across offices from Lisbon to London. Your Opportunity We are looking for a strong, customer-centric individual with a strategic and entrepreneurial mindset to help drive Mollie's customer growth and retention in the GB region. As a Customer Success Manager, you … ensure long-term success, and identify opportunities for growth and retention. You'll collaborate closely with cross-functional teams including Sales, Product, Support, and Marketing, while reporting to the Customer Success Lead for International Markets. Your ability to understand customer goals, align them with Mollie's solutions, and deliver a world-class experience will have a direct impact … on customer satisfaction and our broader commercial success. Responsibilities Love: Champion exceptional customer experiences and advocacy. Build and maintain trusted relationships with C-level executives and key decision makers as a go-to payments advisor. Guide customers through digital transformation to leverage Mollie for streamlined operations and growth. Champion the customer's voice internally by sharing feedback More ❯

have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of a roadmap that positions Insulet for … functionally to deliver market-beating products on-time and on-budget, to advance Insulet's mission to improve the lives of people with diabetes. Responsibilities • Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities. • Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear … and strategy • Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working • Experience guiding high performance teams, driving accountability, empowerment, customer centricity and collaboration across functions and teams. Required Skills and Competencies • Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to their environment, infrastructure … experience in Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 CE (4.0 … of Web development, HTML, CSS, JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile methodology Microsoft Dynamics More ❯

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has … a curious mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction … processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

Distribution (part of Markerstudy Group) for a Data Science Analyst. You will be responsible for providing data science and analytics solutions that helps to shape our strategic roadmaps and customer propositions, working with a variety of teams and stakeholders to embed your findings.Our Data Science and Pricing team provides value in showcasing the business how to monetise data, we … our commercial business. This role sits in the Data Science team. The Data Science team provides data products, insights and services to internal/external stakeholders from partnerships, insurers, customer insight, digital, marketing and call centre teams. This is a great springboard opportunity for you to start your career in Data Science, we'll provide you with the … professionals on Projects What you can expect to be working on: Within the first 3-6 months you will gain knowledge of our data assets by creating actionable business insight from our data warehouse to build a strong foundation. Expect to be hands on using tools like Python/SQL, and working with large datasets. By the end of More ❯

teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about user research, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope for growth. Comfortable working in More ❯

Product Manager to join at an exciting stage of growth. The Role This is a newly created role where youll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. Youll play a central role in delivering digital products that include customer More ❯

Manager to join at an exciting stage of growth. The Role This is a newly created role where you ll own the full product lifecycle shaping the roadmap, gathering customer insight, writing specs, and working closely with cross-functional teams across Development, Sales, and Delivery. You ll play a central role in delivering complex digital products that include … customer portals, collaboration tools, BPA and enterprise websites. You ll also contribute to go-to-market planning and support pre-sales when needed. What They re Looking For We are after someone commercially minded, organized, and passionate about creating real impact for end users. This suits someone who thrives in a scale-up environment, combining the pace of a More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

commercial business. This role sits in the Data Science team. The Data Science team provides insights, data products and consultative services to internal/external stakeholders from partnerships, insurers, customer insight, digital, marketing and call centre teams. As Business Data Analyst, you will use your analytical skills to: Load, process, analyze, evaluate and document (large) data sets Preparing … data sets for modelling Contribute to designing (with support) data frame structures for efficient data manipulation and information retrieval Assist in developing tools for data processing, information retrieval and insight Maintain data products using machine learning and statistical techniques Contributes to project & concept presentations (creation and presenting) Working with other Data Scientists & Managers to interpret analysis results. Your ideas More ❯

system changes, support performance and regression testing, integrate testing into DevOps pipelines. What they need: Strong automation testing experience in enterprise environments Microsoft Dynamics 365 testing expertise (Field Service, Customer Insights) Azure technologies and API testing experience Azure DevOps and CI/CD pipeline knowledge .NET application and integration testing skills Strong automation mindset with frameworks like Playwright/ More ❯

AI, Quantexa's decision intelligence platform creates context to uncover hidden risk and opportunity within data, that drives better business decisions. Our technology solves major challenges across financial crime, customer insight, credit risk, supply chain transparency and fraud. In just nine and a half years, we've grown from a few desks huddled in the corner of a … support PoCs, Capture case studies Evangelize product benefits to the industry (events, thought leadership, market positioning) Build and present standard solution demonstrations tailored with supply chain specific messaging Delivery, Customer Success and Retention: Review proposals, SoWs and changes as required Provide direction to delivery teams on priorities and guidance towards highest value objectives Engage with our Technology Account Partners … TAP) organization to connect with existing customers to highlight value delivered, ensure customer satisfaction, to ensure learning is captured back into the proposition and to position us for successful renewals Other functions: Work with Analytics Assurance to ensure models are meeting customer needs and delivering the business benefit modelled Work with our alliances and partners to support them More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to … guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies based on customer More ❯

you can support many practices. ️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ️ Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. " is the front line to the More ❯

status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems … improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We’re Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service/Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM … strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000–£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel More ❯

strategic goals into actionable product requirements and features. Work closely with engineering and design teams to deliver high-quality, scalable products. Lead product discovery, backlog prioritisation, and sprint planning. Customer & Stakeholder Engagement Partner with city authorities, transport agencies, and mobility providers to understand challenges and co-develop solutions. Act as the voice of the customer, ensuring products deliver … value for public and private sector partners. Represent the product at client workshops, industry events, and stakeholder forums. Market & Industry Insight Stay ahead of trends in urban planning, mobility-as-a-service, traffic management, AI in mobility, and smart city technology. Translate regulatory and policy shifts into product opportunities or requirements. Benchmark against competitor and partner solutions to ensure … to measure adoption, performance, and outcomes. Work with data science and analytics teams to ensure KerbBI provides actionable, accurate insights Use AI-driven tools for data analysis, market research, customer feedback synthesis, and roadmap validation. 7+ years of experience as a Product Manager, with at least 2 years in a senior or lead role. Direct experience working in urban More ❯