1 to 25 of 137 Remote Customer Insight Jobs in England

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out … of one of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include … conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Intelligence and Insights Expert At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for … flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Customer Intelligence & Insights Expert plays a key role in Honda's transformation to a Futureproof & Profitable Sales Model, centred on the Customer, Built Once for Europe, and Delivered Seamlessly … Across Retail & Digital Environments. This is a newly created function within the Customer Engagement Division, designed to turn data into direction, with insight that sharpens journeys, fuels decisions, and ensures we stay customer-first. The role exists to maximise revenue by identifying what works, where to invest, and how to continually improve. It spans everything from strategic More ❯

Job Title: Customer Success Manager Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Customer Success Manager to join an innovative & award-winning tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt, and get real value from our client's product. You'll lead the Customer Service Manager and Product Training Manager … supporting both pre and post-sale experiences. Your goal is to build scalable processes, develop the customer education approach, and ensure that customer insights are driving continuous improvement across the business. This is a hands-on leadership role with influence across product, engineering, marketing, and commercial - and a great fit for someone who enjoys working cross-functionally to More ❯

hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves Are you passionate about using data to drive meaningful change? Join our Customer Insight Team to do just that! We're not just about crunching numbers; we're about crafting innovative strategies that connect real needs with organisational goals, resulting in … impactful campaigns, and ensuring our audiences needs are at the heart of everything we do. As Data Insight Analyst, you'll be a key player in the Data Insight Team to uncover valuable insights that directly influence strategy and improve decision-making. You'll bring data to life by designing interactive, user-friendly dashboards and championing visual analytics … horizons by diving into our cutting-edge data science platform. Get ready to explore the world of machine learning and AI, building models that help us to better understand customer behaviour and inform future campaigns. Collaboration is central to this role. You'll engage with a variety of stakeholders to optimise data usage, share best practices, and help embed More ❯

JOB TITLE: Digital Market Insight Manager - Digital Engagement LOCATION: Bristol, Birmingham, Leeds, Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Here at Lloyds Banking Group, we run the UK's largest retail digital bank with over 20 million active users. Moving into … and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and we must deliver on three key objectives to do this. Meet … more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer channels to identify ways in which we can build deeper More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and value realisation. … drive maximum gross profit and revenue contribution. Forecasting: Provide accurate and timely sales forecasts with clear visibility on deal status, aligned to monthly and quarterly expectations. Demand Generation: Use customer insight and market intelligence to proactively generate interest and create demand for Sabio's technology solutions. Proposals and Presentations: Collaborate with internal teams to deliver insight-led More ❯

Please send your CV In the subject line, please mention the types of role/s you're interested in, and one of the team will contact you soon. Customer Success Manager Location Employment Type Full time Remote Department Experience Led Growth Customer Success Manager (XLG Specialist) UK (Remote or Hybrid, it's up to you!) Competitive base … like Uber, Amazon, Wise, HelloFresh, and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We're looking for a talented … Customer Success Manager (Experience-Led Growth Programme Specialist) to join the team! What you'll be doing: You'll be delivering insight-led value to our high-potential accounts. This means you will: Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions Develop insight-driven action plans that connect customer goals with More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

Geospatial Insight & Analytics Manager Location: Leeds (Hybrid, 3 days per week in the office) Salary: £65,000 + £5,700 car allowance + 13.5% bonus The Company A nationally recognised retail and logistics business is looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data … to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of how geospatial analytics supports core strategic decisions in a business that owns and operates hundreds of sites across the UK. You will manage … one analyst and work closely with senior stakeholders across marketing, operations, and commercial teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell strategies … churn and customer behaviour This role enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights : interpret and analyse a suite of … daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements Segmentation analysis & reporting: Developing and maintaining customer More ❯

team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of … customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John … Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

Insight Analyst Location: Hybrid – 2x per week in Manchester Salary: Up to £51,000 The Company This is an opportunity to join one of the world’s largest and most recognised education providers. Operating in over 30 countries, this organisation is on a mission to improve learner outcomes through innovation, data, and evidence-based practices. As part of their … and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You’ll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines. - Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction. - Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams. - Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments. - Document and manage data models, analysis logic More ❯

multi-disciplinary role at the intersection of consulting, product, and delivery -ideal for someone who thrives in ambiguity, loves problem-solving, and wants to see their work directly shape customer success. What You'll Do Own key enterprise deployments from discovery through rollout-ensuring our platform drives measurable results for legal and compliance teams. Serve as the strategic advisor … to customers, helping them navigate workflow redesign, automation opportunities, and change management. Translate business problems into product configurations , integrations, or solutions-collaborating closely with Engineering, Product, and Customer Success. Build deep customer insight and feed learnings back into our product roadmap and GTM strategy. Help define and scale playbooks for implementation, enablement, and long-term customer success. Work closely with cross-functional teams to ensure we're delivering value not just software . What You Bring 2-5 years in consulting, customer success, legal ops, product strategy, or implementation roles-ideally in SaaS, legaltech, or enterprise services. Strong project leadership skills and experience working with clients or senior internal business stakeholders. Understanding of legal More ❯

of Senior Event Marketing Manager To create and deliver the visitor & buyer acquisition strategy for a global tech event series, through strategic marketing plans and targeted messaging for each customer segment Oversee the execution of all visitor & buyer marketing campaigns, and deliver growth in attendance, quality and engagement of our audience. Work with the Senior Leadership Team (Event Directors … Portfolio Director, Head of Content) to create content marketing programmes that drive new audiences, retain existing customer groups and grow the community. Work with the digital marketing teams (automation, web, PPC) and Visitor Marketing team (Marketing Manager and Executive) to ensure efficient and effective delivery against the strategic marketing plan. Create a strong 365 content plan - working with your … includes allocating budget to specific event activity, working with other marketing team heads to agree spend per channel/activity type; and regularly monitoring spend vs. results. Create deep insight of our visitors & buyers worldwide, including identifying gaps and strategies to fill them, to be able to attract, grow and nurture theaudience With the Visitor Marketing team, create and More ❯

role We're looking for a Product Manager to join our Product & Technology team who will be accountable for a high-impact digital product central to the company's customer and commercial strategy. With delivery planning and execution managed by a dedicated team, you'll focus on defining direction, aligning cross-functional teams and making product decisions that start … with customer needs. This role will deliver meaningful value to the customer and contributes directly to the company's digital transformation goals. Who You Are You are highly collaborative, analytical and thrive in cross-functional environments - working with multiple teams and to turn shared goals into successful products. You're comfortable using data, insight and research to … challenge assumptions, inform decisions and adjust direction with a customer-obsessed mindset. You are curious - open to feedback continuously looking to learn and improve. As a Product Manager you will; Product Ownership - Own and evolve a product plan for a few products (at all stages of the lifecycle) that supports strategic business goals and customer needs. Quarterly Planning More ❯

while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build … customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

teams. Key Responsibilities Partner with the Director of Product/SLT to define and deliver a strategic product roadmap for your domain, driven by data, user research and market insight Manage and mentor other Product Managers, supporting their growth, unblocking their challenges, and driving alignment across your domain and others Create and maintain a prioritised product backlog parallel tracking … discovery and delivery Define, track and measure OKRs ensuring tangible improvement to performance metrics Champion a test-and-learn culture grounded in data and customer insight, balancing experimentation with pragmatic delivery Create a strong voice-of-customer feedback loop for your domain, ensuring user needs are understood and surpassed Create user stories and acceptance criteria for your … culture within Product & Design Skills and Experience Extensive experience in product management, with a proven track record of owning and delivering high-impact, scalable solutions that drive commercial and customer value Experience defining product roadmaps driven by data, user research and market insight Proven expertise in developing voice-of-customer feedback loops and usability testing to inform More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at More ❯