1 to 25 of 89 Remote/Hybrid Customer Insight Jobs in England

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Lead to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Lead The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

experience in shared services/GBS/BPO service improvement is essential. Responsibilities but not limited to: Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns Gather and synthesise customer insight (quant + qual … idea to shortlist Translate journey insights into E2E transformation hypotheses, not just process improvements Essential Skills: Experience with the following is required: Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points Must have experience working across ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

Location : Leeds (Hybrid after probation) Salary : Competitive salary, depending on your experience Want to shape digital experiences that solve real customer problems? Enjoy turning customer insight into intuitive products and services that people love to use? Whether you're already an experienced UX Designer , Product Designer … developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity.We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape the future of our consumer-facing platform, designing ...

Description Location: Leeds (Hybrid after probation) Salary: Competitive salary, depending on your experience Want to shape digital experiences that solve real customer problems? Enjoy turning customer insight into intuitive products and services that people love to use? Whether you're already an experienced UX Designer, Product Designer … developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity. We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape the future of our consumer-facing platform ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) Location: London, UK (Hybrid – 3 Days Onsite) Employment Type: Full-Time, Permanent Salary: Competitive + Benefits About the Role We are seeking a highly motivated Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) to join a fast-growing … risk through AI-powered security intelligence and automation. This is a unique opportunity for a cybersecurity professional who combines deep security domain expertise with customer-facing excellence. You will serve as the bridge between Product, Engineering, Customer Success, and Enterprise Customers, helping organizations unlock the full value ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

part of an exciting transformation programme, they're looking for a Product Owner to play a key role in shaping new capabilities, improving customer experiences and helping define the future direction of their product. This isn't a role focused purely on backlog management or sprint administration. … hear from you. The Opportunity You'll take ownership of key product initiatives from discovery through to delivery, ensuring every solution is driven by customer insight, commercial value and long-term strategic thinking. Working as part of a collaborative product team, you'll help prioritise development, challenge assumptions ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

Pressac is looking for a commercially minded and technically credible Account Manager to take ownership of an existing portfolio of B2B customer accounts. We are a UK manufacturer of smart sensor hardware used by solution providers, integrators and technology partners to support IoT, building management, energy monitoring, occupancy … provide clear visibility of account health, risks, opportunities and next steps. You will work closely with Sales, Marketing, Product Development and Engineering to support customer needs, progress opportunities and feed customer insight back into the business. Key responsibilities Manage and develop existing B2B customer accounts. Build ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

operates at a broader level, embedding more iterative ways of working, strengthening collaboration across teams and ensuring design plays a central role in both customer experience and commercial performance. The client This role sits within a premium, consumer-facing digital platform known for its strong design sensibility and highly … engaged customer base. The business operates internationally and has built a reputation for delivering a high‐quality, considered product experience that blends performance, aesthetics and lifestyle. Its customers are deeply connected to the brand, with a strong sense of community and loyalty that extends beyond the core product. ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

plus bonus and additional benefits Type: Permanent Maxwell Bond is partnered with a leading FinTech business that is continuing to invest heavily in customer experience, digital innovation and AI-enabled product development. As part of their growth plans, they are looking for a talented UX Product Designer to play … role in shaping customer journeys, driving experimentation and helping deliver measurable business impact. This is an exciting opportunity for a UX Product Designer who thrives in a fast-moving environment where ideas are tested quickly, customer insight drives decision-making and AI is embraced as a core ...

launch readiness. What You’ll Do Strategic & Product Leadership Identify, validate, and prioritise market, client, and user needs through research, engagement, and analysis, translating insight into clear product decisions. Lead product positioning and proposition development for assigned products, and work with senior leadership and commercial colleagues to shape pricing … packaging, and market approach, ensuring these reflect product strategy, customer need, and market opportunity. Develop and maintain compelling product visions and value propositions that clearly articulate the problems we solve, for whom, and the value our products deliver. Shape and manage product roadmaps that focus investment on the highest ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

Role As Product Manager you will own the end-to-end product lifecycle, helping define the roadmap and ensuring new features deliver measurable customer and business value. You will: - Own product discovery, gathering insights from customers, users and internal stakeholders. - Translate business challenges into clear product requirements, user stories … Work closely with software engineering, UX/UI and commercial teams to deliver high-quality SaaS products. - Manage and prioritise the product backlog, balancing customer needs, technical considerations and commercial goals. - Use data, customer feedback and market insight to identify opportunities for improvement. - Define success metrics ...

Role As Product Manager you will own the end-to-end product lifecycle, helping define the roadmap and ensuring new features deliver measurable customer and business value. You will: - Own product discovery, gathering insights from customers, users and internal stakeholders. - Translate business challenges into clear product requirements, user stories … Work closely with software engineering, UX/UI and commercial teams to deliver high-quality SaaS products. - Manage and prioritise the product backlog, balancing customer needs, technical considerations and commercial goals. - Use data, customer feedback and market insight to identify opportunities for improvement. - Define success metrics ...