21 of 21 Remote Customer Journey Map Jobs in England

built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Visit Our People page to learn … Kate Spade New York websites within franchise regions - Middle East, Africa & India. This role will focus on supporting franchise partners to build branded ecommerce platforms and manage the customer journey to drive site conversion through implementing best practices, online selling techniques, effective and personalised creative content, site merchandising, marketing initiatives, and collaboration with local buying teams … buys and key investments, offering performance insights to inform future buying strategies Manage and support Online Merchandisersto ensure optimal day-to-day trading through effective site merchandising and customer journey enhancements across monobrand and multibrand platforms Own the end-to-end product data and content process, ensuring timely launches of new collections, sales, and promotions across More ❯

Permanent Working Hours: 40 Hours Per Week, Monday to Friday Application Deadline: 29th August 2025 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have … made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Consultant to join our team for an exciting assignment with … Responsibilities: Help achievement of E-Commerce sales through retailer & non-retailer channels Develop and implement complete strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Drive and implement on-site campaign More ❯

time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. … Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal … stakeholders. Ensured all digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance More ❯

innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … a lifecycle growth strategy across multiple customer journeys (self-serve, prosumer, and enterprise), with full ownership of funnel performance, experimentation, and cross-functional execution. This role requires a deeply analytical, product-minded growth leader who can identify the highest-leverage opportunities across the lifecycle and rapidly scale what works. You'll partner closely with Product, Marketing, Data Science … responsibilities Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user More ❯

through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior … offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead A … commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week More ❯

and participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team … of working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of … of the largest Facilities Management companies in the UK to develop a new mobile and web application Using Artificial Intelligence to estimate baggage arrivals at Copenhagen Airport, increasing customer satisfaction and retail revenue. Less time waiting for baggage allows more time to browse around the shops Essential Candidates must have the right to work in the UK Netcompany More ❯

through innovative payment solutions. Operating across the UK and Europe, they're transforming how consumers manage unexpected costs. As they expand, they're investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You'll be the most senior … offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead A … commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

Senior Product Strategy Manager - Gamification and Customer Experience Location: London, UK Salary range: £80,000 - £90,000 + share options Reporting to: VP of Customer Success About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking … global brands, but there's a missing link: we need clearer standards, smarter insights, and sharper execution. This role is all about crafting personalised user experiences, designing intelligent customer journeys, and driving engagement through gamification. It's ideal for someone who thrives at the intersection of Customer Success and Product, translating real user insights into impactful … scalable experiences. We're looking for someone who will Act as the strategic connection between Customer Success and Product, championing the end-to-end advocate experience and ensuring that every journey is personalised, purposeful, and high-converting. Continuously evaluate the performance of live customer programs combining usage data, client feedback, and advocate insights to More ❯

role will provide deep analysis (e.g. retention rates, channel performance etc.) and insights to optimise sales and marketing efforts. This role requires a strong understanding of data analytics, customer segmentation, and business intelligence tools, such as Salesforce and Tableau/Power BI. The Responsibilities Data Management & Reporting: Collect, QC, and structure CRM data from various sources, ensuring data … automated dashboards and reports using BI tools (e.g., Tableau, Power BI) to present insights and campaign attribution. Partner with internal teams to embed measurement thinking into every campaign. Customer Segmentation & Analysis: Analyse customer demographics, behaviours, and purchasing patterns to identify key segments and improve targeting and personalisation. Initiate sales opportunities/leads by navigating accounts and … and touch points are optimised for lead generation. Perform statistical analyses to measure segmentation effectiveness. Campaign Optimisation & Insights: Analyse the performance of marketing campaigns and sales efforts across customer segments, including creating KPIs around new data and added/created leads. Provide data-driven recommendations to improve engagement, conversion rates and ROI. Identify new market opportunities and trends More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

range and support the wider digital growth strategy. The Role: Key Responsibilities: Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges. Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as … through excess inventory. Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth. Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering. Collaborate with a … wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by More ❯

high-level requirements into clear product features and user stories. Collaborate with engineering, design, and QA teams to ensure timely and quality delivery. Prioritise product backlog based on customer needs, business value, and technical feasibility. Engage with stakeholders to gather feedback and ensure alignment across teams. Analyse product performance using data and metrics to inform improvements. Manage the … functional teams including developers, designers, and business leads. Nice to Have: Experience in fintech, healthtech, e-commerce, or SaaS product domains. Familiarity with UX/UI principles and customer journey mapping. Background in technical product management or APIs is a plus. More ❯

skills for presenting insights and recommendations Desirable Skills Knowledge of Meta advertising platforms Experience with conversion rate optimisation and landing page testing Understanding of multi-channel attribution and customer journey mapping Previous experience scaling new advertising channels What Our Client Offers Work-Life Balance 35-hour working week - Monday to Friday with no weekends or late More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and … adapt to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work More ❯

a pivotal role in developing innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a comprehensive understanding of how technology … needs into robust, user-centric solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within projects for More ❯

and demonstrate how Elliptic's products solve real-world challenges around AML, sanctions compliance, and risk mitigation. You will partner closely with our London Office based Sales and Customer Success teams. You will help execute on the account strategy of our Enterprise customers/prospects by shaping compelling value propositions and delivering tailored product demos that showcase our … ideas clearly and commercially will be key to success. Key Responsibilities Key Responsibilities: Lead tailored product demos and best practice sessions based on the needs of our Ideal Customer Profiles (ICPs), showcasing Elliptic's capabilities to compliance, risk, and executive stakeholders. Own enterprise trials and proof-of … concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery. Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey. Map out complex customer workflows-particularly for high-value or strategically important clients-to demonstrate deep understanding and to influence product positioning. Lead discovery conversations to surface compliance More ❯