IT Business Relationship Specialist (BCAL)
- Location
- Coleshill Heath, England, United Kingdom
Specialist(BCAL) supports the development and maintenance of strong relationships between customers, business stakeholders, Product Managers, and service delivery teams. The role helps ensure customer and business needs are understood and translated into successful outcomes through stakeholder engagement, customer onboarding, service enhancement, product collaboration, and continuous improvement activities. … reviews, and service review meetings. Act as a point of contact for assigned customers and business areas, escalating issues where appropriate. Gather stakeholder and customer feedback and identify opportunities to improve the customer experience. Develop trusted relationships with key stakeholders to understand priorities, challenges, and opportunities. CustomerOnboarding& Adoption ...