1 to 25 of 119 Remote Customer Retention Jobs in England

Retention Data | BI Analyst 12-month contract day rate of £230-£255 (umbrella) Are you passionate about turning data into insights that drive customer loyalty? We are looking for a skilled BI Analyst on a 12-month contract to work on high-impact projects focused on customer retention . This role offers a You … Python , and BI tools like Tableau or Qlik , you will uncover actionable insights and drive retention-focused initiatives. Key Responsibilities Build automated, scalable reporting solutions focused on customer retention . Create dashboards combining internal and external data sources for senior leadership presentations. Collaborate with teams to identify gaps in data capture strategies and implement enhancements. … metrics. Maintain relationships with stakeholders to ensure retention-related data needs are met. Qualifications Proven experience as a BI Analyst or similar role, ideally focused on customer retention . Strong ability to analyze and combine large datasets using advanced SQL . Experience with BI/reporting tools such as Tableau or Qlik . Experience More ❯

Retention Data | BI Analyst 12-month contract day rate of £230-£255 (umbrella) Are you passionate about turning data into insights that drive customer loyalty? We are looking for a skilled BI Analyst on a 12-month contract to work on high-impact projects focused on customer retention . This role offers a You … Python , and BI tools like Tableau or Qlik , you will uncover actionable insights and drive retention-focused initiatives. Key Responsibilities Build automated, scalable reporting solutions focused on customer retention . Create dashboards combining internal and external data sources for senior leadership presentations. Collaborate with teams to identify gaps in data capture strategies and implement enhancements. … metrics. Maintain relationships with stakeholders to ensure retention-related data needs are met. Qualifications Proven experience as a BI Analyst or similar role, ideally focused on customer retention . Strong ability to analyze and combine large datasets using advanced SQL . Experience with BI/reporting tools such as Tableau or Qlik . Experience More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

, and growth by collaborating across teams to deliver solutions that help customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts. What You'll Do … Build trusted advisor relationships with key stakeholders, articulating the value of Planview solutions and ensuring alignment with customer goals and business outcomes. Develop and monitor customer success plans to drive adoption, expansion, and long-term growth of Planview products across the customer enterprise. Take responsibility for customer advocacy, retention, and growth, ensuring positive customer experiences and timely issue resolution. Develop a comprehensive understanding of the customer's industry, business challenges, desired business outcomes and business objectives and ensure close alignment with Planview products. Maintain up-to-date customer contacts, ensuring regular communication and gathering feedback to inform product development and improve customer satisfaction. Build executive-level relationships and collaborate with More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate More ❯

problems, and looking to join a team where ownership, collaboration, and continuous improvement are at the heart of everything we do, this is your next move. The Opportunity: The Customer Success Manager plays a pivotal role in driving strategic initiatives that deliver measurable impact for both customers and the business. This role is responsible for building long-term relationships … leading data-informed business reviews, resolving escalations and collaborating cross-functionally to maximize customer satisfaction, retention, and revenue growth. Success in this position requires strong commercial understanding, analytical insight, and the ability to consistently shape outcomes using insight and strategic thinking. What You'll be Doing: Strategic Account Management Take full ownership of your portfolio by building … defined success outcomes. Drive expansion by identifying and securing upsell, cross-sell, and renewal opportunities, directly contributing to revenue and margin growth. Provide clear, structured updates on account health, customer stories, onboarding progress, and proactive strategies for at-risk accounts. Customer Advocacy and Issue Resolution Act as the trusted advisor and primary point of contact for your customers More ❯

problems, and looking to join a team where ownership, collaboration, and continuous improvement are at the heart of everything we do, this is your next move. The Opportunity: The Customer Success Manager plays a pivotal role in driving strategic initiatives that deliver measurable impact for both customers and the business. This role is responsible for building long-term relationships … leading data-informed business reviews, resolving escalations and collaborating cross-functionally to maximize customer satisfaction, retention, and revenue growth. Success in this position requires strong commercial understanding, analytical insight, and the ability to consistently shape outcomes using insight and strategic thinking. What You'll be Doing: Strategic Account Management Take full ownership of your portfolio by building … defined success outcomes. Drive expansion by identifying and securing upsell, cross-sell, and renewal opportunities, directly contributing to revenue and margin growth. Provide clear, structured updates on account health, customer stories, onboarding progress, and proactive strategies for at-risk accounts. Customer Advocacy and Issue Resolution Act as the trusted advisor and primary point of contact for your customers More ❯

Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯

time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. … This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product … Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means … every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and … helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow … customer lifetime value.Key Responsibilities Next Best Section (NBS) Decisioning- Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push … into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and … grow customer lifetime value. Key Responsibilities Next Best Section (NBS) Decisioning - Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration … Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we support … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯

and positioning innovative marketing solutions that drive measurable business outcomes for our clients. This strategic leadership role will focus on delivering high-impact solution strategies that grow acquisition, increase customer retention, and boost lifetime value-ensuring our clients win and keep their best customers.Our Team's Mission: Accelerating sales by effectively marrying client needs with Epsilon solutions … technology role with a strong commercial lens. Proven experience leading go-to-market strategies, pricing initiatives, and solution development in data-driven marketing or technology environments. Strong understanding of customer lifecycle strategies-especially as they relate to acquisition, engagement, retention, and customer value. Demonstrated success in complex consultative sales cycles or enterprise-level solution selling. Exceptional … RFP responses as a strategic lead or SME. Experience doing product/solution demos Comfort with AdTech/Martech stack elements, such as: Business Intelligence & Analytics Platforms Identity Resolution & Customer Data Platforms (CDPs) Campaign Execution Tools (Email, SMS, Mobile, Social) Loyalty Product Experience in a matrixed organization or agency/consultancy environment. Click here to view how Epsilon transforms More ❯

Overview About the Role SwiftXccess is looking for a Customer Success Manager who will own the commercial relationship with our customers with the main goal of ramping up new clients as fast as possible and monitor their satisfaction as they grow with SwiftXccess. They are relationship managers that expand customer accounts, increase customer retention, efficiently … and proactively solve customer issues, and are champions in customer satisfaction. The ideal candidate has a genuine interest in forming and maintaining relationships (with clients and internal stakeholders) and the ability to connect with our customers over both their successes and frustrations. Responsibilities You will be the voice of our customers - you will understand the clients' business issues … all our customers. You will ensure there is a practical and clear account plan in place for your customers. This plan needs to represent a real picture of the customer's landscape and will be used to keep all parties updated on the key challenges and opportunities. You will work with the practices to ensure that commercial targets are More ❯

we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe. Get in charge with Wallbox! About the Role: Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox's AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle. Key Responsibilities: Lead customer onboarding, including training, documentation, and initial deployment support. Ensure smooth installation, commissioning, and integration of AC and DC products. Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers. … Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams. Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success. Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution. Track project milestones, manage risks, and ensure deliverables More ❯