26 to 50 of 139 Customer Retention Jobs in England

develop a positive, open, and honest working environment for all. This role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience … increased customer lifetime value and maximises upsell and cross-sell opportunities through various customer touchpoints and communications channels. If you thrive on working in a busy environment and like to get your sleeves up and hit the ground running this could be the role for you. What’s … deployment and hypercare Lead the creative development of CRM communications, collaborating with the design team to ensure high quality, engaging output Manage and develop customer onboarding, retention, loyalty, cross-sell, and upsell flows through our CRM system to enhance the customer experience Continuously review and improve more »

recruit, train and retain your Field Sales team and motivate them to provide outstanding results. Overall, the role involves a combination of team leadership, customer engagement, and sales execution strategy to drive revenue growth and success within the payments market. What you'll do Be an inspirational leader and … reviewing sales figures ensuring your team is working with the right sales strategies to drive value Review and ensure adherence to working KPIs, including Customer Acquisition Cost, Customer Retention Rate, Sales Cycle Length, etc. You will also be responsible for communicating these relevant insights to business … Merchant Services sector is considered a plus You Lead by example and cultivate a positive, productive work environment You display a high level of customer focus, you understand that maintaining positive relationships with customers is key to long-term success You have excellent time management and prioritisation skills and more »

Design, Development and QA teams. You will report to the Delivery Director and will take care of one or more of the external key customer accounts – existing and new travel agencies. Proactively establishing and maintaining effective relationships with customers to facilitate the growth of software blueprints through the consideration … to support software development planning and delivery to agreed specifications and timescales. Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts. Lead Customer Service Review meetings Assist customers in identifying new requirements for BAU change requests and new … project initiatives using travel/systems experience. Collaborate with the Technical Design Lead and Delivery Director to handle customer requests for changes. Ensure that all interactions are timely, solutions are appropriate for the purpose, important milestones are comprehended and achieved, and the deliverables are scheduled into the timelines and more »

to all clients, enabling a truly universal end to end process for test, rollout, experiment, release, rollback capabilities. Subscription Services Responsible for supporting new customer signup and retention flows, billing services and payment integrations. The Subscription team supports high traffic API services that provide the source of more »

growth and client retention. Collaborate with marketing and product teams to develop strategies that enhance market presence and drive sales. Analyze market trends and customer feedback to recommend improvements to the products and services. Prepare detailed reports on business development activities including sales outcomes, revenue forecasts, and market analysis. more »

Control Systems (ICS) used within the nation’s critical infrastructure cyber-landscape. Assess the robustness of cybersecurity architectures, technologies, and procedures being implemented within customer facilities. Design comprehensive technical solutions that meet client requirements and implement the appropriate tools, technologies & processes to mitigate critical security risks (e.g., system and … develop effective relationships at all levels. Build and maintaining strong relationships with internal and external customers and key business stakeholders. A drive for outstanding customer service and high performance culture. The ability to gain and maintain SC clearance. Desirable Requirements: Comfortable at operating in an engineering and non-engineering … design and delivery of Operational Technology Target Operating Models is desirable Experience of Agile Project Management Techniques using tools such as Jira is desirable. Customer retention/satisfaction. Knowledge and use of Lean techniques In return Capula offers the following benefits to permanent employees 25 days holiday more »

targets Managing the day-to-day relationship with customers, ensuring regular face to face on-site visits where appropriate, delivering exceptional service and maximising customer retention Escalating client issues through our resolution process and ensuring they are resolved Delivering revenue growth within each account from cross selling … audits and supporting training Supporting the Sales Operations Team with the preparation of proposals, tenders and statements of work Maintaining accurate records of all customer activity within our CRM system and in other formats as required Supporting the sales team with attendance at conferences and exhibitions. Responsibilities & Experience Develop … and implement retention strategies Knowledge and experience of Healthcare IT sales Knowledge of PACS & RIS Prepare operational and financial department reports Directly coordinate strategic plans and have a commercial mindset Marketing initiatives to maximise exposure and profitability 5+ years' of experience in a similar role Strong leadership skills. more »

procedures to effectively plan all work going through the area, giving the business a clear overview of utilization. Help maintain client relationships and client retention alongside the account management and sales team. To be considered you must have: Expert knowledge of QC workflows in the digital media supply more »

secure organisations of all sizes, industries and locations with all their cybersecurity needs As a Renewals Manager, you will be responsible for exceeding the customer retention targets across their accounts. You will partner with the Head of Sales and CEO, to ensure that their customers are seeing … to day you'll be: Working across multiples teams to secure renewals and close upsell opportunities within assigned territories Forecasting and delivering against retention targets Providing quotes and details to clients A big part of the role is booking meeting/presentation between the CEO and the client. more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … repeatable expansion of Bueno in new markets Role-Specific Client Satisfaction - Ensure our satisfaction metrics (e.g. NPS) stay above historical and industry averages. Client Retention - Maintain our target Net Revenue Retention (NRR) by providing exceptional support and driving product adoption. Client Growth - Grow our target NRR more »

target audience, and drive lead generation. Explore and implement innovative marketing techniques, including influencer partnerships, affiliate marketing, and other emerging trends, to expand our customer reach. Collaborate with the sales team to identify opportunities for optimizing the conversion funnel and improving customer acquisition and retention strategies. more »

Senior Customer Success Manager EMEA Please only apply if you are a candidate who is based in the UK and can speak professional/fluent/native German. The role will be focused on Enterprise customers/accounts all across Europe but will have a particular density across the … DACH. We are recruiting for a Senior Customer Success opening for a VC-backed ($220m) MarTech vendor in the CDP/Customer Engagement space. The role would be responsible for an Enterprise portfolio of 10-15 accounts across the EU with a strong focus on DACH (fluency in … issues Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services Develop and implement client retention strategies to ensure long-term partnerships Conduct client satisfaction surveys and analyze feedback to improve the customers experience Project manage different projects concurrently. more »

for constant improvement. Why Prospa? As the agency has progressed, we now house 3 core internal teams across Paid Social, Paid Search and Retention to grow brands from all aspects. Paid Social is a crucial arm of any brands acquisition strategy and this role offers the opportunity to … currently spending up to £100K+ in monthly budgets, with opportunities to scale further. Develop and retain a leading portfolio of exciting DTC brands. Client retention is the foundation for agency growth and we take it seriously. Lead, support and develop a team of 2 Paid Social Executives more »

CRM are leading Sage Business Partners with a focus on providing high-impact ERP, Accounting and CRM solutions across the UK. With an impressive customer base that includes over 350 Sage 200 and Sage Intacct clients we have established a strong reputation for delivering excellent technology solutions, backed up … by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems. We are currently seeking an enthusiastic and driven person to join our Account Management team and … s products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities more »

gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients … developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long term client relations. Client retention is key, so having a clear vision of your clients aims and objectives throughout every project is essential. Working alongside the projects team … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and A … preferrable Strong Excel proficiency and an analytical mindset If you join us, you can immerse yourself in a company that takes pride in exceptional customer service, providing fragrance and beauty products tailored to our customers' desires. At our vibrant workplace in the new state-of-the-art Head Office more »

Position Overview Analytics Consultants act as trusted advisors to our clients across the region and have responsibility for managing the associated client relationships. Consultants look to develop deep linkages with our clients and help clients make best usage of our more »

strong relationships with existing clients. Identify client needs and provide appropriate IT solutions and services. Regularly review client accounts to ensure high levels of customer satisfaction and retention. Sales Activities Proactively contact potential and existing clients via phone, email, and other communication channels. Conduct thorough research to identify new … opportunities. Present and demonstrate CCS Media’s product and service offerings to clients. Negotiate contracts and close sales to achieve individual and team targets. Customer Service Provide exceptional customer service and support to clients. Handle client inquiries, issues, and complaints in a timely and professional manner. Reporting and … sales reports and forecasts for management. Analyse sales data to identify trends and opportunities for improvement. Collaboration Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience. Participate in team meetings, training sessions, and sales events as required. Key Skills & Experience more »

strong connections with senior executives in prospective accounts. Develop strategies to boost revenue for specific product lines across territories. Collaboration: Work closely with the Customer Success team to enhance customer satisfaction and retention. Identify resource requirements for each sales stage and optimize the company's position in tender … suite level. Experience with patient portals or clinical applications will be very favourable Proficiency in generating personal opportunities and maintaining quarterly pipelines. Familiarity with customer-centric selling methodologies and CRM systems like Salesforce. Mission-driven with a dedication to improving healthcare outcomes. Strong team player with a collaborative mindset more »

customers onsite, fault-finding PLC, DCS, HMI, and SCADA systems using your technical competence and strong interpersonal skills whilst providing an exceptional level of customer service. Providing a consistent approach while working under your own initiative, with minimal supervision, and offering our customers the highest levels of service possible. … value to the services provided and achieving first-time fixes, leading to reduced breakdown times, lower costs to customers, reduction in invoice queries, gaining customer satisfaction and retention while helping to achieve market leadership. Having commercial awareness and an ability to recognise, promote and pursue new opportunities more »

Client Director – Qualitative Research Medium sized Global Research agency Flexible working/option to work fully remote within the UK Work directly with the MD of Qualitative Research to grow the offering About the company This Global research agency is more »

yourself as a critical driver of the company’s success. Your focus will be fixed on generating high levels of new business, improving client retention and growing your own client book. At the same time, you’ll leverage your thorough understanding of the technology focus, to position yourself … to” person for insurance solutions. You’ll be joining a proven, thriving and fast-growing independent commercial insurance broker. This team of high-level customer-focused problem solvers, innovators, creative thinkers and risk profilers provides ‘best in class’ insurance solutions. You will be meeting and building relationships with senior … everything they do. In addition to an exciting base salary, there’s a highly rewarding incentive package (including best in class commission for client retention and opportunities to grow your own book of clients), a generous benefits package and holiday provision and hybrid working flexibility. Please apply for more »

Chief Data Officers and senior management teams. From initial data consultancy services to evolving into multiyear data managed service relationships, our impressive 98% client retention rate underscores our commitment to excellence. The team combines consultancy & services led Enterprise sales and pre sales talent supported by an experienced executive … the relationship by continually seeking fresh client challenges to overcome. Required Experience The ideal candidate should demonstrate a relentless desire to excel in a customer-first sales environment, including: • Solid track record of executive-level selling based on business priorities and outcomes • Proven success in winning new clients through more »

for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and … debts including follow-up actions Deliver repair sales targets as determined by the Regional Director Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency Manage and follow-up actions of customer claims and … complaints Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist Manage chargeable more »

prospective and existing customers intimately, through detailed knowledge of CRM systems and utilising this knowledge to produce actionable insight and campaign proposals tol increase customer retention and drive new business. This role sits within our Technology team and will see you supporting our Charter divisions. You will … market to disqualified or cold leads Provide data-driven insight and recommendations which drive commercial value to the Marketing teams Take responsibility for all customer data information sources which feed into the CRM system, working with the wider business to ensure compliance in line with Data Protection Statement, the … broader business strategy and building out our customer data to enhance the customer experience Lead and execute the customer lifecycle strategy to increase retention, personalisation and cross-channel marketing automation across all user lifecycle stages Work with BI and Data Engineering teams to define new more »