1 to 25 of 905 Remote Customer Service Jobs in England

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our … users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer More ❯

UK driving license is required Travel: Travel to client sites will be required Company vehicle: N/A, pool vehicles available for client visits Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant . With over 30 years of experience, our … explore new and emerging technologies. We seek a passionate individual to join our team. As an Executive Client Technical Consultant , you will work with our key clients, ensuring outstanding customer satisfaction, understanding needs, designing effective solutions, fostering long-term relationships, and contributing to the success of both the customer and the company. They must have the ability to … maintain strong relationships with key customers, understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role. The Executive Client Technical Consultant analyses More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

and advance their careers in the industry. Main Responsibilities for the successful IT Support Engineer : As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues. Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems. Diagnose and repair hardware issues while providing … or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable More ❯

point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact channels and in-person. A high level of customer service must always be maintained whilst ensuring IT service delivery principles and best practices are adhered to. This is a dynamic and broad technology role with the … with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams and third parties. Setting the correct priority and severity to … calls assigned to 2nd/3rd line teams/suppliers. Providing excellent customer facing care to the business via ticketing system, telephone and in person. Support of 500+ users including desktops, applications, phone systems and day to day IT administration including Active Directory and IP. Support of stores including EPOS (point of sale) and payment machines. Support of all More ❯

our IT Systems and Infrastructure Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update network Infrastructure (where appropriate) in … a fast paced commercial organisation Demonstrate extensive experience & knowledge of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate … outstanding communication skills both written & verbal with the ability to communicate to those at all levels of seniority both internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion More ❯

our IT Systems and Infrastructure Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update network Infrastructure (where appropriate) in … a fast paced commercial organisation Demonstrate extensive experience & knowledge of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate … outstanding communication skills both written & verbal with the ability to communicate to those at all levels of seniority both internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion More ❯

related bonus + benefits About Us At Support Tree, we provide IT support and security solutions to the financial services and other sectors across London. Our commitment to excellent service and proactive support has earned us a reputation as a trusted MSP. We pride ourselves on our team values of growth, care, humility, and teamwork. We are seeking a … we continue to expand. The Role As a 2nd Line Engineer, you will play a critical role in providing reactive support and technical expertise, ensuring our clients receive exceptional service during challenging situations. You will work in a dynamic environment that demands strong communication skills, technical aptitude, and the ability to manage high-pressure scenarios. Your experience will enable … you to effectively guide clients while addressing their IT needs. Key Responsibilities Provide efficient support for reactive service requests, assist with time and materials (T&M) service requests. Manage small projects and collaborate with senior engineers on larger initiatives. Document and maintain client network information and system configurations accurately. Ensure the integrity of data through effective backup maintenance. More ❯

support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the … team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of automation opportunities in support activities Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and More ❯

support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important customers, based in Central … of new user requests are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process … to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security or a major incidents. Update the customer every 30 minutes. React to monitoring alerts as soon as they are raised and More ❯

support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important customers, based in Central … of new user requests are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process … to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security or a major incidents. Update the customer every 30 minutes. React to monitoring alerts as soon as they are raised and More ❯

About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to … high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue … resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests More ❯

IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Technical Analyst is to provide first/second/third line support for all NHSBSA employees. The End User Compute Technical Analyst is responsible for triaging incidents and service requests and resolving support … requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need for the End User Compute Technical Analyst to ensure the integrity and security of ICT systems is maintained. What do we offer? o Hybrid working - offering flexibility to work predominantly from home with … the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access to a More ❯

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Technical Analyst is to provide first/second/third line support for all NHSBSA employees. The End User Compute Technical Analyst is responsible for triaging incidents and service requests and … resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need for the End User Compute Technical Analyst to ensure the integrity and security of ICT systems is maintained. What do we offer? o Hybrid working - offering flexibility to work predominantly from … home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access More ❯

virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . … Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise More ❯

for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify … and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to … across Microsoft 365, Intune, Autopilot, Active Directory, Azure AD and Exchange. Financial services Industry experience. Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable: Bachelor's degree in information technology, Computer Science, or a related field. Industry certifications More ❯

for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify … and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. Ability to … across Microsoft 365, Intune, Autopilot, Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

will be the first point of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT industry. You will work remotely … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. … using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to help them understand the issues More ❯

services offering, WTG NorthstarMS. As a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse systems and delivery methodologies. This … in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful managed services, and you'll have the opportunity to deeply understand this philosophy and put it into practice every day. A Managed Services … Engineer also contributes to the business by having: A passion for positive customer outcomes and a sense of duty to serve customers A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience Ability to express empathy for internal and external situations Contextual awareness and strong analytical/critical thinking skills Flexibility and adaptability Collaborative More ❯

Windows Server and Office 365 environments. Managing Active Directory tasks, including user and group administration. Working with VMware and other virtualisation technologies. Diagnosing and troubleshooting network issues. Delivering exceptional customer service while managing support tickets. Skills & Experience Required: 3+ years of experience in a similar IT Support role, ideally within an MSP environment. Strong knowledge of Windows Server … Office 365, and Active Directory. Experience with VMware and networking concepts. Excellent communication skills and a customer-focused approach. A proactive attitude and willingness to learn new technologies. Full UK driving licence (preferred). What's in it for you? Competitive salary up to £32,000. Hybrid working model for work-life balance. Funded training opportunities to support professional … development. Collaborative and supportive team environment. Next Steps: Apply Now! If you're an experienced engineer with a passion for delivering great service and a strong technical background, we'd love to hear from you. Referrals: Know someone who might be interested? Earn £1,000 in retail vouchers for successful referrals. Interviews are being scheduled soon, so don't More ❯

Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader … one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US. Job Summary: As a support member within the managed services team, your role is pivotal in … helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main elements to this role This is the initial tier 1 triage for new incidents and requests. It will operate via the support portal and phone calls. Actioning any tickets that are deemed More ❯

day-to-day operations. Key Responsibilities Serve as the first point of contact for end users needing support, both onsite and remotely. Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs. Perform routine maintenance checks on key systems, addressing any failures proactively. Accurately document hardware-related tasks and contribute to team … Client OS, networking principles, and Active Directory. Familiarity with Microsoft 365, remote management tools, and ticketing systems. Understanding of ITIL best practices and scripting with PowerShell. Excellent communication and customer service skills. College Diploma/GCSE/A-Level in Computer Science or related field preferred. Flexibility to work outside core hours as required. What We Offer A … supportive and inclusive team culture Opportunities for professional development and training Hybrid working options Competitive salary and benefits package Modern office environment in Horsham town centre and a shuttle service from Horsham train station. More ❯