Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customerservice, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customerservice & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. … To succeed in this role, you'll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customerservice environment. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customerservice environment. Taking responsibility for more »
High Wycombe, England, United Kingdom Hybrid / WFH Options
BlueGate Consulting
possess a proven track record in the payment, retail, or hospitality industry, with a focus on EMV, PCI, and Security. This role demands a customer-centric approach, paired with the ability to communicate complex technical concepts to developers and non-technical stakeholders alike. Responsibilities include acting as the primary … the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customerservice, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of … value-added services within the payments sector is also desirable. Our client offers a chance to be part of a company that is transforming customer engagement across multiple sectors. Join a team where your technical expertise and customerservice acumen will be valued and where you can more »
Hertford, England, United Kingdom Hybrid / WFH Options
Zoocha
a day to day basis Working closely with our Resource Manager and the wider Delivery team to appropriately and efficiently resource projects Providing excellent customerservice and establishing constructive relationships with our clients Contributing to the continuous improvement of our agile delivery processes About Zoocha Founded in … experience Strong organisational skills with the ability to manage multiple tasks simultaneously. Strong analytical and problem-solving skills. A keen understanding of what great customerservice looks like Excellent communication and interpersonal abilities with confidence to communicate at senior manager and director level within large organisations. Ability to more »
Kent, England, United Kingdom Hybrid / WFH Options
La Fosse
in) Remuneration: up to £170 per day (inside IR35 - 5 months rolling contract) Your role as an IT Support Engineer: Providing high level of customerservice through on-site technology support as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according … as an IT Support Engineer: Must have knowledge of MDM, specifically Intune or autopilot Office 365 experience is essential. You'll be passionate about customerservice and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first more »
across multiple systems and to configure new user accounts ensuring appropriate levels of access and functionality are observed. About us National Unplanned Pregnancy Advisory Service (NUPAS) has been providing surgical and medical abortions to thousands of women each year for over 50 years. We are commissioned by the NHS … implementation of systems. Person Specification Experience Essential Must be able to demonstrable previous experience in a technical support role. Experience of working in a customerservice environment. Desirable Must be able to demonstrable previous experience in a technical support role. Experience of working in a customerservice … The successful candidate will be educated to a degree level or have the equivalent experience and working knowledge in this field. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
problem-solving skills. A team player and able to work well with peers and senior team members. Prior administrative experience or experience within a customerservice background would be desirable but is not essential. Staff are currently working remotely due to the pandemic. The organisation is in the … pages. You may have experience in the following roles: Regulatory Affairs Administrator, Compliance Administrator, Legal Administrative Assistant, Case Management Coordinator, Administrative Coordinator, Office Administrator, CustomerService Administrator, Compliance Support Officer, Case Management Assistant, etc. REF more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
Affinity assets. Your role includes planning and leading projects to develop new technical platforms for IT services and responding to all line faults and service requests to ensure complete problem resolution. IT Systems Administrator Essential Skills: Proven commercial experience in a 2nd/3rd Line IT Support Role or … and HP SANs, SIP telephony systems, and SaaS platforms like Office 365, Google Workspace, Jira, and Confluence Strong verbal and written communication skills, exceptional customerservice skills, and the ability to work both independently and as part of a team To Be Considered: Please either apply through this … IT Support, Microsoft Windows, Apple Hardware, Linux, VMware, AWS, Networking, EMC SANs, HP SANs, SIP Telephony, SaaS Platforms, Office 365, Google Workspace, Jira, Confluence, CustomerServicemore »
Feltham, London, United Kingdom Hybrid / WFH Options
French Selection UK
manufacture and sell IT products on a global scale Main Duties: To assist and support Customers with technical questions and problems while providing outstanding customerservice The Role: - Respond to technical enquiries from distributors, resellers and end users via email, web chat, live chat and social media - Resolve … any issues from customers within a dedicated time frame - Run tests following customer issues recording these findings for in house research. - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate technical customer issues as needed to the relevant departments - Attend … The Candidate: - Fluent in German (written & spoken) essential - Previous experience in technical support needed - Knowledge of computer systems and networks beneficial - Excellent communication skills - Customerservice focused - Confident, proactive & dynamic - Computer literate (excel, outlook, CRM system) French Selection, is a leading UK-based consultancy specialising in the recruitment more »
Doncaster, England, United Kingdom Hybrid / WFH Options
EE
you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a CustomerService Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster. You … be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships more »
Worcestershire, West Midlands, United Kingdom Hybrid / WFH Options
CCA Recruitment Group
opportunity for an experienced Leading & Development Lead Trainer to join my client on a fixed term contract for maternity cover. Are you passionate about customer excellence through training? Do you have experience looking after outsources stakeholder relationships? Do you have experienced in creation and delivery of training material and … a first-class experience and aim to be first call resolution. Key Responsibilities of the Learning & Development Lead Trainer: Design and delivery of effective customerservice onboarding and continuous training Lead the 2 Trainers to ensure exceptional inductions and ongoing customerservice training Identify training gaps more »
Chertsey, Surrey, South East, United Kingdom Hybrid / WFH Options
Polar Recruitment Services Ltd
will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their CustomerService Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations … of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customerservice requests, and creating tickets for 2nd line more »
Darlington, England, United Kingdom Hybrid / WFH Options
EE
you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a CustomerService Technical role with EE Why not use your skills to make a difference and join our Broadband Technical Team in Darlington. Youll … could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm and can build relationships we can more »
Wallingford, England, United Kingdom Hybrid / WFH Options
Healthcare Research Worldwide (HRW)
information regarding the potential new suppliers - add to database if necessary Requirements We are looking for an exceptional individual who is passionate about healthcare, customerservice and delivering excellence. You don't need to have worked in Market Research or Field Work before, previous administration or customerservice experience would be great. If you tick all of the boxes below, please apply online today: You will be a highly organised individual An excellent communicator with great interpersonal skills Highly attentive to detail Excellent at collaboration and team working Benefits Teams who play together, stay together more »
an open, collaborative and respectful environment. How will you CONTRIBUTE and GROW? Are you solution oriented with a passion for IT and delivering exceptional customerservice? Do you want to be a part of a small business technology team in a multinational company? The Primary Applications Business Partner … MATCH? Ability to explain complex ideas to those with limited IT and systems knowledge Verbal and written communication skills Listening ability and patience Extraordinary customerservice and relationship management experience Troubleshooting, analysing and solving problems Demonstrates responsibility and accountability to achieve objectives Shares information readily with colleagues and more »
Loughborough, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
People Solutions
and fuel/expenses will be paid by the business. The purpose of the role is to design bespoke fire alarm solutions and write customer proposals. What are the benefits? The benefits for this position include: 25 Days annual leave plus statutory holidays. Company Pension Scheme. Hybrid working and … necessary. Ensuring that all designs and proposals meet with the relevant standards and regulations at the time of writing. Provide excellent technical information and customerservice to all external and internal stakeholders. Essential Skills Experienced Fire Design Engineer (FIA Design qualification or similar). A full clean UK … Technical knowledge of fire systems such as Hochiki, Gent, Advanced or Ziton. The ability to pass vetting and security clearance checks. Desirable Experience Excellent customerservice and communication skills. Previous experience within a similar role dealing with contractors and end users. Training Full training provided 'on the job more »
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
MSX International Limited
you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. The Role As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them … concern details if and when required about any particular case Write and circulate data to other Helpdesk/Helpdesk Engineers/Project Management/Customer Liaise with Dealer/Team Leader/Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive … Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable Customerservice experience would be an advantage however not essential Be confident in technical concern resolution, following logical thought processes Have an adaptable and more »
Colchester, England, United Kingdom Hybrid / WFH Options
MSX International Limited
you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. The Role As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them … concern details if and when required about any particular case Write and circulate data to other Helpdesk/Helpdesk Engineers/Project Management/Customer Liaise with Dealer/Team Leader/Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive … Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable Customerservice experience would be an advantage however not essential Be confident in technical concern resolution, following logical thought processes Have an adaptable and more »
Rowhedge, England, United Kingdom Hybrid / WFH Options
MSX International Limited
you will have the opportunity to provide first class technical and diagnostic support to various users, including Ford approved repairers, independent operators and Ford Customer Agents. The Role As our new Vehicle Technical Advisor, you will provide guidance and technical instructions to Ford AR & Independent operator to enable them … concern details if and when required about any particular case Write and circulate data to other Helpdesk/Helpdesk Engineers/Project Management/Customer Liaise with Dealer/Team Leader/Project Management on Vehicle Case Histories, trends and analysis. Liaise with Ford personnel, especially from the Liive … Have Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be desirable Customerservice experience would be an advantage however not essential Be confident in technical concern resolution, following logical thought processes Have an adaptable and more »
Responsibilities: Support event planning and onsite execution Update and manage exhibition floorplans Communicate with exhibitors and manage relationships Respond to inquiries and provide excellent customerservice Implement Health & Safety standards Key Skills: Strong planning and organastional skills Confident communicator and team player Excellent time management and attention to … detail Customerservice experience Proficient in Excel, Word, and Outlook Enjoy a culture of belonging, professional development opportunities, and benefits like gym memberships, private medical care, and an extra day off on your birthday. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional more »
WF2, Durkar, City and Borough of Wakefield, West Yorkshire, United Kingdom Hybrid / WFH Options
Pyramid8
telecoms and IT industry with over 20 years of delivering business solutions! Their honest, reliable, and transparent approach to telecoms, with unparalleled levels of customerservice has ensured their business has a strong reputation in the sector. With a range of carefully selected partners, their customers get a … building confidence with the prospective client, you will meet your targets and generate appointments. Roles and Responsibilities · Booking appointments · Providing a high level of customerservice · Working towards and exceeding daily, weekly and monthly targets · Following a mixture of warm and cold leads · Continually build a pipeline of more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Title: Security Field Service Engineer Location: Peterborough area Salary: £30,000 - 35,000 DOE + Van We are looking for someone with CCTV, Access Control and Intruder Systems servicing and maintenance experience. Preferably with a history of working with a variety of vendors and brands. This role will also … and configuration at a low level is a standard part of the role. Role Description This is a full-time remote role for a Service Engineer. The Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The Service Engineer will … work to solve technical issues and provide support to customers remotely. Qualifications Troubleshooting, Field Service, and Maintenance & Repair skills Excellent communication and customerservice skills Technical support experience Ability to work independently and remotely Experience in the security industry is a plus Relevant certifications or qualifications Benefits more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Michael Page
the professional services sector, with a global reach and a workforce of thousands. They are known for their commitment to quality, innovation, and exceptional customerservice, and are now expanding their IT Service Desk function at the company's Birmingham base, and are recruiting for an IT … Service Desk Analyst to join the team. Client Details The client are one of Michael Page's long-standing partners within the Legal sector, and a global brand that are a true leader within their industry. You will be joining a business with a fantastic, award-winning reputation, known … Street, and is a hive of activity, home to all central functions, including a talented IT team.Description As the successful candidate for the IT Service Desk Analyst role, you will join an existing IT Service Desk, providing a 'follow-the-sun' service to the company's global more »
Amersham, Buckinghamshire, Little Chalfont, United Kingdom Hybrid / WFH Options
Jefferson Wells
and others, and have the ability to effect short-term and some long-term business go. Essential Responsibilities: Plan and implement projects at various customer work sites in the UK, including the activities of staff and subcontractors Primary customer contact for the duration of each project. May commission … resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate Translate customer needs/requirements into detailed project plans while driving internal execution to meet project targets Manage a network of resources (including contractors) in support of project execution. … the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations Ensure that delivered products and services achieve highest quality and performance levels Negotiate change orders with the customers Professionally represent GE during all more »
WD18 0HB, Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
NHS Professionals
Job Title: Service Delivery Manager Location: Watford Hospital, Vicarage Road, WD18 0HB Trust: West Hertfordshire Hospitals NHS Trust Job Type/Shift Patterns: Full time, Monday – Friday between 9:00am – 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from Home) Pay … Rate: £30.16/Hr. JOB SUMMARY: To lead the service delivery team in exemplifying the principles of customerservice, productivity, performance, efficiency, and responsiveness to users. Maintaining consistently high levels of quality, safety, and performance to deliver service excellence and exceptional customer satisfaction across all … of the Trust sites. On-site presence of minimum of three days per week. Proactively managing and monitoring ICT SLAs, and service performance across the Trust directorates and departments. RESPONSIBILITIES: This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT more »