101 to 125 of 2,839 Customer Service Jobs in England

Your responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors … and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the … end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting more »

as benefiting from support and training to grow skills in the cybersecurity space too! You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from children to senior leaders with a logical, consistent approach more »

accounts, provide increased touch points for accounts, and is budget responsible for 200+ growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General … Manager, and lab/technical personnel. Our ideal candidate will be action oriented, customer focused and have an entrepreneurial drive. Responsibilities Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts Identify current and future customer service requirements by establishing … team/specialists Manage relationships and utilize technical support to assist in Sales Follow up in a timely manner on quotations for the assigned customer base Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call/visit more »

Office based 5 days a week Office 365 (in German) Immediate start necessary This role is full time telephony based, you must have excellent customer service skills, an understanding of IT service desk processes and great communication skills. Great for a graduate looking to gain industry experience more »

and resolving software, hardware, network, and cloud-based issues via phone, email, or in-person support. • Issue Escalation: Escalating complex issues to our managed service desk or the CTO. • Hardware Setup: Installing, configuring, and deploying IT hardware for new employees. • Policy Adherence: Ensuring adherence to IT policies and procedures … Science, or a related technical discipline. This requirement may be substituted by possessing an equivalent level of technical certifications and prior career experience. • Exceptional customer service skills and the ability to communicate effectively with users • Self-motivated and eager to develop their IT and web development skills • An more »

and Surveillance Job Type : Full time Location : on the road Company Overview Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create value for city operations, corporate management … and reputation and ensure healthy sustained business growth. Main Responsibilities: Manage Dahua's current UK account portfolio and coordinate with HQ in dealing with customer requests regarding order processing/sales activities; Liaise with Head of Sales Department to determine the range of video surveillance equipment to be introduced … into the local market and contribute to the development of sales strategies； Identify channel customer needs and requirements, and analyse customers' reactions to all aspects of the product, price, post-sales service, etc； Analyse sales figures, and assist the marketing department； Maintain a long-term relationship with existing more »

queries – take ownership Periodic MP sales data to the field-based team Build and maintain strong professional relationships throughout the business through delivering exceptional customer service to all A proactive approach to your own personal development and take ownership of working on any development areas Weekly MP sales more »

management, client management and process framework skills as well as a deep understanding of the digital marketing landscape and excel at delivering exceptional client service and results. Key Responsibilities: Client Relationship Management: Act as the primary point of contact for the client on this account. Build and maintain strong … and within budget. Deliver weekly and monthly reporting of campaign statistics Team Leadership: Lead and mentor a team of account managers and other client service professionals. Foster a collaborative and high-performance team environment. Provide development and mentorship opportunities to enhance team skills and capabilities. Commercial Acumen: Identify opportunities … to deliver consistent and efficient client service. Maintain accurate and up-to-date documentation of client interactions and campaign activities. Excellent attention-to-detail Customer-service orientated behaviours in terms of looking to create a smooth operational landscape for clients Implement best practices and processes as well as more »

leisure, media and entertainment work closely alongside the firm’s corporate finance, employment, real estate and dispute resolution groups to provide a truly bespoke service to its clients. ABOUT THE TEAM Our branding and advertising team is highly regarded and our experienced advertising and brand lawyers offer expert advice … media, art, and music sectors) Talent advisory work including advising talent on their business dealings, business ventures, image rights, licensing and income arrangements and service level agreements with both third parties and their personal service company (or companies) Advising clients in relation to shareholders’ rights and interests (predominantly … on accuracy Excellent written and verbal communication skills, with experience liaising with senior internal stakeholders Enthusiasm, resilience, and a professional approach, with an excellent customer service ethic Ability to liaise with, persuade and influence colleagues at all levels Ability to remain organised, prioritise and multi-task particularly when more »

both organic and inorganic and have recently achieved significant scale across Europe. Our Strategy is to double the size of the business by improving customer experience, growing organically and acquiring, accelerating knowledge and capabilities of teammates and using technology with purpose. Data and Data services is a key strategic … enabler in Brown and Brown Europe as we look to integrate acquired business, enable them to provide great customer service and grow through the provision of superior data services As a Technical Lead for our Data Team, you will play a critical role in shaping our data strategy more »

IR35 ** ** 2 days a week on-site ** ** £600 - £650 P/D ** Requirements: Five or more years of experience in tailoring Microsoft Dynamics 365 Customer Service, Sales, and Power Platform. Experience with CRM Web Services. Experience with system replacement projects, including requirements gathering, analysis, and solution design. Proficiency more »

and fuel systems repair and maintenance for both commercial and military aircraft. The company has been operating for close to 30 years, providing outstanding customer service and encouraging a warm, positive environment to aid employee progression. This is a Permanent Position based in Manchester/Birmingham, working more »

Exciting Opportunity for a Field Service Engineer! We are searching for an experienced Field Service Engineer to join our talented team based in Peterborough . As a Field Service Engineer, you will provide worldwide onsite technical assistance to customers during: overhaul, repair, maintenance, fault finding and installation … and commissioning of steam turbines, reciprocating gas compressors and gearboxes. You will also provide a full engineering service support for our customers, and develop and manage exceptional customer relationships through excellence in terms of technical capability and also through personal interaction with customers. What Needs To Be Done … To deliver a very high technical and professional level of service to our customers, with significant focus on safety and quality. The aim is to achieve on time in full, to schedule and right first time Provide detailed Site Reports to the required standard that among other things highlight more »

Title: Team Lead Customer Service (work from office) Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House (NE27 0BY) Hours: 7.5 hours a day, 5 days a week, with 2 weeks off. Salary: £21k - £26k Client: DXC Technologies What we’re looking for in a Customer Service Team Supervisor: Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service. Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture … of working together. Someone who has excellent communication skills; especially being a good listener and able to understand customer and colleague needs. An analytical approach, able to simplify complex situations and then apply sound judgment to resolve problems. Awareness of the impact of your and your team’s performance more »

homes in the UK and Ireland via dozens of housing organisations. The Keyfax software suite provides repairs and enquiries diagnostic scripts which help Customer Service Advisors to diagnose tenancy repairs and ASB enquiries. Keyfax also includes tenant self-service modules for repairs and enquiries so that Housing … organisations can shift their tenants onto digital self-service channels. The role is quite varied but includes upselling and cross-selling to customers, building long term relationships with them, pre and post sales support and consultancy, and occasional training. You'll need to be able to explain and persuade … how Keyfax can be used to achieve better outcomes. The Customer Consultant role would suit someone who is familiar with Housing Associations or any social housing organisation and has some understanding of ICT and preferably diagnostic tools. Reporting to : The Technical Relationship Manager Business Development Sales - Handling Inbound Existing more »

Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details of … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »

guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation. Our client is seeking a Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting – no two days are alike, and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide … and desktop support. Onsite IT support within the Leeds office. Onsite leadership with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets more »

Communications Licence, which is regulated by Ofgem. They are a monopoly in the telecoms space and require an Operations Analyst to work closely with service providers and project manage the technical aspects necessary for successful SMETS1 migration within their Migration Control Centre (MCC). The Role: The MCC Operations … Operations Directorate. He/she will: Conduct technical investigations and execute necessary remediation for all incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures … to restore normal service operation. Identify and investigate solution defects within the production environment and communicate issues to service providers and third parties where appropriate. Develop and maintain strategies to minimize customer and consumer impacts resulting from MCC incidents and defects. Define and develop high level solution more »

Line of Business applications, among others. Our expertise in designing and creating rapid solutions to complex problems, strategic knowledge, comprehensive support, and commitment to customer growth provides tangible value without compromise. We drive innovation by delivering smart, quickly-deployed solutions that transform business and IT ecosystems across companies of … so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level 1 Service Desk Technicians with training, guidance, and escalations. Problem resolution may involve using diagnostic and help request tracking tools and occasionally providing in-person, hands … on help at customer sites, typically 1-2 times a week. Excellent customer-facing skills are essential. Responsibilities - What Will You Be Doing? Operational Management Provide support across the whole line of business to both external and internal customers. Act as an escalation point for advanced or difficult more »

Job Title IT Support Technician - 3 Positions Available! Introduction Are you a recent Graduate or Service Desk Technician who wants tailored/personalised training working for a Global Media Company? You will be joining a young & dynamic Service Desk Team which offers personal training to all new starters … recent Graduate or looking to take your IT career to the next level then this is the perfect role for you! Responsibilities Supporting the Service Desk - Team of 6 Logging Faults Troubleshooting Customer Issues Skills/Qualifications Microsoft/Azure Active Directory Experience Happy to consider a recent … Graduate/College Leaver/Customer Service background Nice to Have's Mac/Adobe Experience Interest in Media - They are a large media/broadcasting firm and they like people who have an interest in this area Salary/Benefits £25,000 Basic Salary Per Annum (Raises more »

with athletes, coaches, administrators and development professionals to deliver a variety of World Sailing programs and activities. You will be required to have excellent customer service skills and a can-do approach. The role will see a very varied workload with the possibility of some international travel. Key more »

hoc analysis to help the Data Leadership Team and Data Owners make decisions relating to our Data What you’ll bring to us: Excellent customer service and interpersonal skills Strong document control and management Strong security, GDPR, cyber, and compliance awareness Attention to detail, and ability to handle more »

Opportunity for overtime and standby payments once appropriately authorised. •Agile working arrangements. •Enrolment into our double-matched pension scheme •25 days holiday (rising with service) •Car allowance/company car scheme •Payment of professional fees •Excellent opportunities for career growth Key Responsibilities • Operations on the network at all voltages … management of resources, including contractors. • Delivery of Projects to time, cost and quality. • Lead project safety management and supervision • Outage and Emergency Return to Service planning to minimise network outage risks during the project Key Competencies • Operational experience and authorisations, including the ability to become Senior Authorised to 132kV … to required deadlines •Excellent verbal and written skills , with the ability to effectively communicate with stakeholders from across the business and wider industry •Excellent Customer Service skills What qualifications and experience should you have? •HNC, HND, degree, or equivalent in Electrical/Electronic Engineering with at least three more »

includes taking ownership of planned and reactive maintenance, implanting safe systems of works, financial management, project management and ensuring your team provide first class customer service. As the Facilities Team Leader you would be responsible for Leading and motivating a team to deliver the highest standard of customer service through regular one-on-ones, annual appraisals, and performance management. Conducting team briefings to update on best practice and ongoing expectations. Typical facilities management activities include Managing site buildings and maintaining an ongoing relationship with the landlord. Preparing Health and Safety documentation for site improvements and liaising … Bonus Scheme Life assurance (3x annual salary) Ongoing Personal & Professional development opportunities Annual Professional Membership Subsidised childcare at Culham Nursery Family friendly policies Long Service Awards Cycle to work scheme Employer matching pension up to 5% Employee Assistance Programme (EAP) Employee recognition Health and wellbeing discounts via our EAP more »