3 of 3 Remote Customer Support Engineer Jobs in England

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical … direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively … to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high More ❯

Customer Support and Services Engineer - Summer Placement 2026 CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. Salary : £23,495 pro-rated Dynamic (Hybrid) Working : 2-5 days per week on-site due to workload classification, variable. Security More ❯

Customer Support and Services Engineer - Summer Placement 2026 CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. Salary : £23,495 pro-rated Dynamic (Hybrid) Working : 2-5 days per week on-site due to workload classification, variable click More ❯